Customer Service Accounts Payable
Resume:
VERONICA J. SCOTT
Ln Merrillville, IN 46410
Home# 219-***-**** & Cell# 773-***-****
*********@*****.***
QUALIFICATIONS SUMMARY
Highly Professional A ccounting Assistant w ith skills in claims and collections, sales processing, order entry and call-center operations. I have over 15 years of experience in Accounts Payable, and 5 years in Accounts Receivables; within the bubble, foam, paper, food, auto loans, homes, steel, and construction industries. I have experience with city violations and fines and obtaining permits for construction sites.
Highly motivated individual with a professional demeanor, disciplined, and organized work style.
Demonstrates ability to coordinate multiple projects concurrently including providing necessary project status follow-ups. Strong work ethics and comfort level in a high volume environment.
Excellent customer service skills, I’m courteous and pay strong attention to detail, leading to increased repeat sales and referrals for business.
Ability to work independently while fostering a collaborative environment and functioning in a team structure.
Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).
Also experienced with proprietary software for accounts payable, payroll, construction & the steel industry for data entry and retrieval; such as Quick Books, Elite, Lotus 1-2-3, MAS 90, AS400, Tops, OTRS, CMIC, StelPlan, PayChoice, Oracle, and Scopus to update and maintain customer data; experienced with office equipment including copiers, fax machines, and 10-key calculator. PROFESSIONAL EXPERIENCE
DirectBuy – Merrillville, IN Feb 2012 – Feb 2017
Member Relations Escalation Team Lead
● Respo nsible for defusing escalations between (members, staff and/or vendors) by recommending reasonable resolutions while maintaining company policy.
● Monitor and Respond Sametrix and BBB complaints.
● Processing of pro-rated refunds of closed club members.
● Research products and services to promote positive reviews on social media.
● Assist DirectBuy Members with product inquiries via phone and email utilizing catalog data.
● Process purchase orders for Platinum Members and Gold Members of Closed Clubs.
● Set-up Home Delivery P. O. for members purchasing from Non-Home Deliverable Vendors.
● Contact Vendors for samples and product information to aid Members with purchase decisions. W.E. O’Neil Construction – Chicago, Illinois Apr 07 to Feb 12 Accounting Advocate for Construction Sites
● Accounting Advocate for 10 construction sites in the Chicago area & liaison for vendors to process request for materials and supplies in a timely manner.
● Apply for Building Permits & handle fines from the city due to non-display of Permits.
● Set up accounts with Utility Companies and UPS for each construction site.
● Matching invoices with internal Pos, coding invoices and data entry of invoices for payment.
● Reconciliation of vendor statements and sending out invoices for management approval.
● Process checks and backup reports and match a copy of the check with invoice for filing.
● Balancing freight manifest and calculating discounts on supply orders.
● Verify vendor invoices and expense reports for field employees to process for payment.
● Reimburse petty cash accounts for each site and Reconcile bank statements at month-end.
...Continued...
Veronica J. Scott
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Professional Experience Continued
Ja ys Potato Chips, Chicago, Illinois Jan 02 to Mar 07 Accounts Payable/Receivable Clerk
● Receive & verify invoices and requisitions for goods and services.
● Prepare and code batches of invoices for data entry to process for payment
● Process backup reports after data entry, manager weekly check run & record all checks..
● Maintain listing of accounts payables, receivables, and general ledger.
● Maintain & update vendor files and file numbers.
● Process promotional ads and rebates for Marketing Department.
● Print and distribute monthly financial reports.
AccounTemps (c onsultant), Chicago, IL Jan 97 to Nov 01 Customer Service Rep (S PSS Sears Tower) Feb 01 to Nov 01 Accounts Payable Clerk (F RB Chicago, IL) Sep 00 to Feb 01 Accounts Payable Clerk ( Smurfit-Stone Chicago, IL) Mar 99 to Aug 00 Bank Reconciliation (Dovenmuehle Mortgage Co. Schaumburg, IL) Jan 98 to Feb 99 Loan Processor (Auto Capital Enterprise Northfield, IL) Mar 97 to Dec 97 Communicall Direct Marketing, Chicago, Illinois Dec 88 to Jan 97 Verification Supervisor
● Supervised a team of 10 Quality Assurance Representatives responsibility for verifying orders processed by the telemarketing staff.
● Served as a department liaison to other departments and management to resolve problems and expedite work within the company in a timely manner.
● Assisted with new hires and discharges of employees for insubordination.
● Responsible for coordinating activities of employees engaged in customer service assistance.
● Organized and issued work schedules, according to budgets and workloads.
● Trained and instructed employees as well as observe and evaluate workers on their performance.
● Resolved complaints and answered questions of customer concerns regarding services or procedures.
● Responsible for employee reviews and check work of subordinates such as reports, records, and applications for accuracy and content, and correction of errors.
● Interpreted and communicated work procedures and company policies to staff as well as assisted workers in resolving problems and completing work.
● Made recommendations to management concerning staff and improvement of procedures.
● Prepared, maintained and submitted reports and records such as budgets and operational and personnel report.
EDUCATION AND TRAINING
● Diploma Awarded in Health & Fitness T homson Education Direct D ecember 2002
● Diploma Awarded in Secretarial W/P Taylor Business Institute August 1986
● Diploma Awarded in General Studies . Hyde Park Career Academy June 1985 REFERENCES AVAILABLE UPON REQUEST
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