aczriq@r.postjobfree.com 314-***-****

Haim Shpringman

Summary

Sr. Business Systems Analyst and Technical Leader with rich experience in Software Development Management, Business Process Analysis & Improvement, Requirement Analysis, Business Intelligence, Data Modeling, Object Oriented Design and Software Testing. Skilled to lead cross functional design efforts for complex system integration initiatives and multi-platform integration needs. Highly collaborative, able to work efficiently with cross-functional teams, communicate effectively with stakeholders and executives within an organization.

Key Strength and Technical Skills

Over 20 of years of experience in various software development stages of a wide-range of IT projects. Strong background in Software Development Life-Cycle (SDLC) methodology frameworks such as traditional Waterfall with some elements of Agile and Joint Application Development (JAD)

Over 17 years of experience in Telecommunication Industry and Amdocs related products, including Enterprise Product Catalog (EPC), Order Management System (OMS), Customer Relationship Management (CRM), Enabler, Amdocs Self Services (AMSS)

Over 15 years of experience in Data Modeling and Analysis (Oracle, Sybase, Access), proficient in working with large data sets, strong SQL skills for data validation, ad-hoc reporting, and cross-reference data integrity validation using Toad, Excel, SQL Developer tools. Practice in pre-conversion data model analysis, data mapping, and post-conversion SQL based validations

Over 12 years of experience in Business Analysis and Software Developing Multitier (n-tier), Client-Server, Service-Oriented (SOA), and WEB base applications

Over 7 years of experience in Software Testing and Quality Management, including System, User Acceptance testing, entrance and exit criteria definition for pre-and post-production readiness tests, Test Cases review and creation, monitoring and tracking discovered defects and subsequent fixes using HP QC and Load Runner

Over 6 years of experience Java Enterprise Edition (J2EE), including JavaServer Faces (JSF), JavaServer Pages (JSP), Servlets, Enterprise Java Beans (EJB), Java Message Services (JMS), Web Services, Web Services Description Language (WSDL), Simple Object Access Protocol (SOAP), Extensive Market Language (XML), Tomcat and WebSphere application servers using Eclipse J2EE IDE

Over 4 years of experience in C++ using Microsoft C++, MS Visual C++, MS MFC, Windows SDK, OS/2 PM API, Borland C++ (OS/2 implementation)

Adept in Business Analysis Planning, Elicitation, Requirement Analysis, Use-Case Analysis, Business Process Modeling, Gap Analysis, Root Cause Analysis. Able to synthesize disparate parts of Business strategy into Technical Requirement

Extensive experience in writing Business Requirement Documents (BRD), System Requirement Specifications (SRS), Functional Specification Documents (FSD), Non-Functional Requirements (NFR), and High Level Design (HLD)

Strong experience in using Business Process Modelling Notation (BPMN) and Unified Modelling Language (UML) standards for creating Context, Functional Flow, Cross-Functional Flow, Flowchart, Use Case, Activity, and Sequence diagrams using MS Visio

Experienced in operational and analytical report creation, distribution and maintenance, operational performance and results analysis, BI data management to improve the quality and efficiency of processes and services.

Understands broad impacts and can make and implement recommendations on solutions and mitigate risk

Efficient in multiple projects handling with excellent time management

Proven ability to work under pressure, prioritize and meet deadlines

Professional Experience

Sr. Business System Analyst/Technical Leader, Consultant (August 2014 – March 2017)

Ignite Sourcing(Amdocs/AT&T), Chesterfield, MO

Provided technical leadership, strategic development, architecture design and implementation of AT&T U-Verse Dashboard, the suite of web-based applications that enabled timely assessment, tracking and alerting of order flow anomalies

Served as liaison between stakeholders and off-shore development teams

Led new applications development and integration from scratch:

Unified Report Depot to manage all operational reports

Order Due Date Interval Dashboard to provide visibility into pending orders

Install Not Posted Dashboard to create visibility into installed, but not posted orders

Collaborated with business and operation teams to improve Dashboard applications efficiency and usability.

Evaluated U-Verse change requests and enhancements to identify required modifications

Planned and engaged with all stakeholders to ensure proper and accurate requirement elicitation

Converted Business Requirements into System Requirements and then into High-Level Design

Created and tracked test plan and measured progress. Supervised test cases creation, using trackability matrix to ensure proper requirement covering

Lead regression, system and user acceptance Testing

Conducted pre-and post-production readiness test (Smore Testing)

Managed project plan including target deliveries, milestones, status updates and risk assessment

Provided day-to-day Dashboard applications support including security areas, fall out root cause analysis, defects and resolution management

Environment: Waterfall with Agile Software Development Methods, Flash Builder, Java, JavaScript, J2EE, Tomcat, SQL, UML & BPMN Diagrams, HP Quality Center, MS Office, Oracle DB, Windows, and Linux

Sr. Application Developer, Consultant (January 2014 - August 2014)

COGENT Data Solutions (US Cellular), Wood Dale, IL

Focused on Web-based Database Update Administration application with role based security access, auto SQL evaluation, historical queries, approval processing and unified repository

Enhanced and standardized existing processes by improving efficiency and capability, collaborating with cross-functional teams to ensure resilient focus on organizational objectives for production process automation

Lead system, user acceptance, and pre-and post-production readiness tests

Environment: Java, JavaScript, J2EE, JSF, Prime Faces, Tomcat, JSP, XHTML, HTML, XML, SQL, Oracle DB, UML Diagrams, HP Quality Center, MS Visio, MS Word, MS PowerPoint, MS Excel, Unix, and Windows

Business Systems Analyst (September 2009 - March 2013)

Amdocs, Chesterfield, MO

Focused on AT&T u-verse orders flow through improvements by proactive analysis, identification and prioritization of business-critical flow issues

Coordinated and facilitated root cause analysis

Determined short and long-term solutions and tracked them through deployment with further validation to ensure flow through improvement

Wrote use cases and BRDs

Performed continuous examination of system enhancements

Measured flow through trends to maintain overall system health

Improved Voice-Over IP (VOIP) order success rate from 90% to 97%

Served primary role in resolving number portability, number management and number validation issues

Environment: Web Services, XML, UML & BPMN Diagrams, Oracle, SQL, SQL Plus, Windows, UNIX, HP Quality Center, MS Visio, MS Word, MS PowerPoint, MS Excel

Business Systems Analyst/Development Expert (March 2005–August 2009)

Amdocs, Chesterfield, MO

Maintained Amdocs Self Services WEB based application, which supports user management, advanced security, integrated gateway, customer hierarchy, alerts and notifications capabilities.

As a Business Systems Analyst, gathered business requirement and provided Business Requirement Document (BRD), processing estimation, release scheduling and planning. Developed UML Use Case, Activity, Sequence, State, and Class diagrams using MS Visio, System Requirement Specification (SRS), and technical guidance for offshore development team. Participated in internal and external design reviews, risk assessment, current and future needs analysis.

As the Development Expert, was the first-line customer pre/post production support and customer focal point for technical issues, provided problem investigation and resolution under pressure, integration and system test support, troubleshooting knowledge management, delivery process engineering and quality assurance.

Environment: Waterfall, Java, J2EE, Struts, JSP, HTML, XML, Web Services, JavaScript, Java Servlets, JSP, IBM WebSphere, Use-Case Analysis, UML Diagrams, Oracle, SQL, SQL Plus HP Quality Center, HP Load Runner, MS Office, Windows, UNIX

Project Lead (June 2000 – February 2005)

Amdocs, Chesterfield, MO

Provided team management on a wide spectrum of software technologies and languages

Facilitated meetings for requirements clarification, analysis, and validation

Led the planning, scheduling, and coordination of project related activities

Designed and developed new functionality which included GUI and flow design:

Customized CSM application to operate as Unified Desktop allowing to launch required applications on demand

Performed customer care subsystem enhancement for a multi-product functional support (cellular, pager and long-distance)

Led development of fully automated Wireless Number Portability processing

Managed development and implementation of Letter Management System to create automatic letters generation based on business rules

Lead API Testing, where invented and implemented robust framework that increased effectiveness of Web services API testing.

Created a bilingual, complex solution enabling performance of system operations in two different languages simultaneously

Implemented complex taxation mechanism

Led development of fully automated wireless number portability solution and comprehensive price plan control

Enhanced Retail Management to support the scanner input capabilities

Conducted system, sub-system and UAT testing

Environment: PowerBuilder, Tuxedo, Visual Basic, COM/DCOM, OLE, OCX, TUXEDO, C, Oracle, Windows

Team Lead (March 1998 – June 2000)

Amdocs, Ramat Gan, Israel

Managed team of software developers

Provided structured design according to Client/Server and Object Oriented methodologies, high and detailed level design, customer-oriented oriented documentation, pre/post production support

Actively participated in internal and client meetings for the requirement analysis and clarification

Planned and scheduled software development including milestones, status updates and risk assessment

Customized Amdocs Ensemble core modules such as CSM, Resource Management, and Price Plan

Developed Over Air Activation, which allowed an automatic cellular product initialization

Environment: PowerBuilder, C, C++, TUXEDO, Oracle, Windows, and UNIX

Education

M.S. Computer Science - Warren National University, Cheyenne, WY

M.S. Computer Science - Tel Aviv University, Israel

B.S. Applied Mathematics - Chernovtsy National University, Ukraine

Certifications

Scrum Product Owner – International Scrum Institute - Certification Id: 840***********

Scrum Master – International Scrum Institute - Certification Id: 210***********

Membership

International Institute of Business Analysis (IIBA)

Project Management Institute (PMI)

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