Customer Service Microsoft Office

Ruiqi Yang

513-***-**** ***********@*****.*** ***0 6th Ave, Brooklyn NY 11220

OBJECTIVES

• I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.

• I want to be part of the success in an environment of growth and excellence.

• I want to excel in this field with hard work, perseverance and dedication.

EDUCATION

Miami University Oxford, OH Aug.2012-May.2016

Bachelor of Public Administration in Art and Science

Minor in Japanese

Relevant Courses: Calculus, Principles of Microeconomics, Principles of Macroeconomics, Public Budgeting

WORK EXPERIENCE

Guotai Junan Securities Co., Ltd; Dalian,China summer 2015

Customer Service Assistant

•Assisted customers to open brokerage accounts using online identification authorization system

•Improved customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay

•Informed and suggest new banking products to customers

•Provided information to customers on their account status and account balances

•Opened new bank accounts according to laid down rules and guidelines

Dalian Demasihi Micro- Shaft Co., Ltd; Dalian, China

Marketing Assistant winter 2015

•Assembled consumer rating reports by compiling, consolidating, formatting, and summarizing information, graphs, and presentations.

•Supported sales presentations by assembling quotations, proposals, videos, slide shows, demonstration and product capability booklets; compiling account and competitor analyses.

•Reviewed contracts to confirm insurance language was clear and accurate; reported issues to marketing manager and insurance companies to ensure all parties were in agreement

Ignite payments; New York, Wall street; USA

Bilingual Sales

•Credit card processing services

•Telephone marketing

ADDITIONAL EXPERIENCE

Miami University SCLA Member Nov.2015

Organizations--Miami university C-hope & CSSFA Member Aug.2015 Web editorial associate May.2015

Website maintenance, web content editing, photo editing, image editing, content creation and publishing

ADDITIONAL INFORMATION

Language: Mandarin, English, Japanese

Technical Skills: Microsoft Office, Photoshop Basic

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