Manager Customer Service

JOHN N K BABY

** ********** ******** **, *******, AB, T3G 5M9

Email: ************@*****.***; Cell: +1-587-***-****

SUMMARY OF ACHIEVEMENTS

Supply chain professional in Construction and Power plant industries with more than 10 years of varied experience in Bidding and Procurement Management.

Professional in the Travel and Tourism Services with experience as Stock Controller of Qatar Airline Tickets for all of United Arab Emirates.

Administration, customer/client service professional with more than 5 years’ experience.

Recruiting of Staffs for the department.

PROFFESSIONAL EXPERIENCE

March 2016- till date

Eminent Naturals INC Calgary, Canada

Eminent Naturals INC markets and distributes Natural Ingredients, Botanical Extracts, Soft Extracts, Herbs, Spices, Natural Colors, essential oils etc in Canada and USA.

Current Position:

Marketing Manager (Trainee)

A brief detail of Job Description:

Planning, supporting and coordinating mass marketing and promotional programs to promote natural products listed by the parent company.

Working as an internal consultant for advertising, promotions with agencies and other suppliers of advertising and promotion services.

Managing and follow up with sales requests to ensure that a consistent communication and supply is being maintained.

Contributing to the development of policies and standards on corporate advertising and corporate identity and evaluating on an on-going basis.

Managing the process to track performance metrics of advertising campaigns

December 2000 – December 2015

Zelan Construction Sdn Bhd, Malaysia:

Zelan Construction Sdn Bhd (collectively “Zelan Group”), has established itself as a market leader and niche player in the design and civil construction of infrastructures especially power and desalination plants in and outside Malaysia.

Positions Held:

Bidding Manager April 2013– December 2015

Procurement Manger June 2009 – April 2013

Sr. Procurement Executive December 2000 – June 2009

A brief detail of Job Description:

Managed, developed and delivered project on time as targeted by the Company.

Involved in the procurement activities for Tender Bidding and Projects in Malaysia and overseas (Indonesia, Saudi Arabia, Singapore and UAE)

Played an active role in supporting the Procurement Department in the continuous process of procurement

Performed customer services and client services

Prepared periodic materials as required

Prepared related Purchase Orders and quotations

Prepared monthly reports for each sites

Processed applications from Suppliers and subcontractors for approvals

Prepared monthly Reports for materials used for each site (locally)

Maintained the ISO Database and other works for ISO

Prepared documentation for credit applications from suppliers

Updated the database of approved suppliers and subcontractors

August 1998 – August 2000

Novo Nordisk Healthcare, Marketing Division, Bangalore, India: Novo Nordisk is a Danish global healthcare company with more than 90 years of Innovation and Leadership in diabetes care.

Position Held: Marketing Manager (Insulin derivatives)

A brief detail of Job Description:

Was in charge of marketing and sales of Insulin products in the Hospitals and Retail Pharmacies

Provided In-House training to Marketing Professionals

Promoted new products and supported the sales activities

July 1996– August 1998

Qatar Airline Ticketing for all of U.A.E,

Trans Arabian Sea Air Travels was authorized in selling Qatar airlines tickets for all of UAE

Position Held:

Stock Controller

A brief detail of Job Description:

Managed and maintained the company’s material and stocked product inventory including stock profiles and stock locations.

Developed, Managed and Reviewed travel documents as per IATA.

Developed the company’s stock management strategy with the aim of controlling costs within budgetary limits, generated savings by rationalising inventory with in the controlled budget .

Managed Sales for Continental Passenger Ticket Sales and Reservations

EDUCATIONAL QUALIFICATION

Postgraduate Diploma in Business and Marketing:

SEGI University, Malaysia – 2009

Postgraduate Diploma in Computer Science and Applications:

Institute of Computer House, Kerala, India – 1997

Postgraduate Diploma in Travel and Tourism Management:

Institution of Travel and Tourism Management, Kerala, India – 1996

Registered Pharmacist:

University of Madras, India – 1994

TECHNICAL PROFICIENCY

CIDB (Construction Industry Development Board Malaysia) certification.

Computer skills: MS Word, MS Excel, MS PowerPoint.

Typewriting (lower)

Registration and accreditation of Construction Personnel to enhance safety levels at Construction work sites.

Registration with Pharmacy Board of India.

Airline management and Airline ticketing

SOCIAL SERVICE

Voluntary service among Rohingya refugees in Taman Midah; Ampang (Organised by Church Of The Sacred Heart of Jesus, Malaysia, 2007-2013)

Activities: Teaching English for children and health awareness for adult.

Volunteer (Mercy Malaysia, 2011-2015)

Activities: Providing medical assistance during natural calamities.

Volunteer at CARD India (Christian Agency For Rural Development, 1998-2003)

Activities: Finding children living with alcoholic or drug addicted parents and providing mental and financial support.

List of Referees can be provided upon request

Contact this candidate