Customer Service Administrative Assistant
Resume:
Hilary Crutchfield
Westlake, OH 44145
***********.**@*****.***
EXPERIENCE
Acting Staffing / CBIZ, Woodstock, GA CSRep
SEPTEMBER 2016 - FEBRUARY 2017
Performed customer service including answering inbound phone calls regarding pensions. Helped participants understand their options stated in paperwork they received and answered any questions regarding their pension amounts. Took death reports and filled out proper documents to turn in so that it is properly updated in the system. Also, assisted with any projects where extra help was needed during downtime.
Primary Residential Mortgage, Columbus, GA Administrative Assistant
FEBRUARY 2015 - JUNE 2015
Performed administrative work including telephones and in-office greeting of clients. Distributed mail/faxes and processed emails. Ordered titles, appraisals and other pertinent documents for loans. Verified borrower's income, employment, titles and appraisals for their loan file. Followed up with these orders to ensure they were received in a timely manner. Took notes in weekly meetings with the loan officers to document what was needed for each loan file to get approval from the underwriter. Helped confirm and book appts and open houses for loan officers. Made sure office supplies were kept in stock and ordered what was needed.
Apex Billing Solutions, Columbus, GA CSRep
OCTOBER 2014 - FEBRUARY 2015
Performed customer service including inbound and outbound. Assisted customers with accounts and other departments with projects. Performed daily collection calls and set-up new meter accounts.
Primary Residential Mortgage, Columbus, GA Administrative Assistant
MAY 2013 - OCTOBER 2014
Performed administrative work including telephones and in-office greeting of clients. Distributed mail/faxes and processed emails. Ordered titles, appraisals and other pertinent documents for loans. Verified borrower's income, employment, titles and appraisals for their loan file. Followed up with these orders to ensure they were received in a timely manner. Took notes in weekly meetings with the loan officers to document what was needed for each loan file to get approval from the underwriter. Helped confirm and book appts and open houses for loan officers. Made sure office supplies were kept in stock and ordered what was needed.
Gulf Shore Automotive, Pensacola, FL Front Desk Receptionist
FEBRUARY 2012 - AUGUST 2012
Processed payments, walk-ins and over telephone. Performed daily collection calls and weekly lot inventory. Managed the lot’s financed automobiles and escrow accounts.
WIO Market, El Paso, TX Accounting Clerk
AUGUST 2010 - APRIL 2011
Coded and entered A/P into system. Reconciled end-of-month vendor statements. Created spreadsheets for inventory and performed monthly inventory. Assisted stores with weekly price changes and addressed any pricing questions.
Specialty Center of Pensacola, Pensacola, FL Payroll, A/P
JULY 2007 - SEPTEMBER 2009
Processed bi-weekly payroll. Entered in weekly AP in the system for payment processing. Reconciled payroll register and end-of-month vendor statements. Maintained employee and vendor files. Reconciled and replenished petty cash.
SKILLS
Organized with great attention to detail.
Positive attitude with extensive customer service knowledge.
Hands-on learner with a great work ethic.
Works well under pressure and exceptional problem solving skills.
Loves a challenge and adapts to change.
Able to meet deadlines in timely manner.
Great team player; have an ‘I CAN DO’ attitude.
REFERENCES
Michelle Rowe, Senior Bookkeeper, 850-***-****, 5+ years
Brittney Meadows, Insurance Agent, 850-***-****, 10+ years
April Herring, Mortgage Underwriter, 706-***-****, 3 years
Danease Platt, Mortgage Processor, 904-***-****, 4 years
EDUCATION
Escambia High School -Pensacola, Florida
Contact this candidate