Administrative Assistant Sales

DEBBIE HAWKINS

**** ********** **** *******, ***** 75044 ***.********@*****.*** 469-***-****

SOFTWARE PROFICIENCIES

Microsoft Office, MEI, FiServ EFT, Pivotal, Insight, Premier Navigator, Vision, Docubase, Fiserv, e-View, EZTeller, DepositPro, FiServ CWS

PROFESSIONAL EXPERIENCE

5/10 – PRESENT CROSSMARK - Plano, Texas

Trade Specialist - C-store

Manage client accounts. Organize and file client correspondence, contracts, bill backs and deductions and ensures archives meet client expectations in management and processing of claims and deductions. Support Account Executives. Prepare new item forms and promotional/deal sheets. Order samples as requested.

Assist with client/company planning tools. Communicate all vital account information to clients relative to customers’ shipping/routing guides, preferred carriers and policy changes.

Resolve problems in an efficient and courteous manner. Perform other duties as assigned by management.

Executive Administrative Assistant

Answered and screen phone calls. Open and prioritize mail.

Maintained Executive’s calendar by scheduling meetings, conferences, and/or teleconferences. Organized travel arrangements as needed. Prepare and complete expense reports.

Maintained conference room schedules. Prepared correspondence, presentations and/or reports. Maintained stock of office supplies and order as needed. Handled confidential matters with sensitivity and discretion. Maintained strong working relationships with clients, customers and company associates.

2/10 – 5/10 REGAL PERSONNEL (TEMPORARY) – Dallas, Texas

Recruiting Administrator/Sourcing Recruiter – CROSSMARK

Assisted candidates with on boarding process and answer any questions. Maintained job boards on the internet by placing current job openings and removing those which have expired or have been filled. Searched job boards for qualified, prospective candidates. Develop creative recruiting resources to attract qualified candidates interested in full or part time employment.

Screened candidate applications/resumes for available positions and send all qualified to appropriate recruiter.

6/06 – 10/09 FIRST COMMUNITY BANK (formerly First Bank of Canyon Creek) – Richardson, Texas

New Account Representative/Administrative Assistant to EVP

Assisted customers with opening/closing accounts, safe deposit boxes, statement reprints, account research, address changes, debit card orders/cancellations and on-line banking. Provided back-up for Operations Manager and lobby tellers. Answered calls, schedule meetings, complete daily NSF report, send collection letters make collection calls and file.

Lending Assistant

Assisted loan officers in all aspects of processing a loan including application, origination, processing, closing and funding. Assisted with clearing of credit and collateral exceptions and process loan payments/ draw requests.

Teller Supervisor

Assisted customers with their daily banking needs; deposits, withdrawals, loan payments, tax payments, credit card payments, wires. Process night drop and lock box deposits; Process monthly lock box billing. Balanced ATM and vault daily and order/sell cash from/to FED. Managed tellers and maintain schedules.

10/98 - 3/06 ALLIANCE SYSTEMS - Plano, TX

Sales Operations Administrator

This position was created for me to manage a discount process called Distributor Price Authorizations (DPA) with suppliers. I oversaw all sales orders that left the company, ensuring the lowest cost from the vendor and the highest margin for the company. Managed a Design Win program, with suppliers. This position was crucial for the company’s bottom line.

Supported VP of sales, as well as, entire sales team; 8-10 internal and 6-8 external.

Account Support Representative (ASR)

ASR for the top sales person of the company. Handled all major accounts. Assisted with the submission of orders and maintained an open line of communication with customers concerning purchase orders and invoices. Point of contact for all questions and concerns.

Return Material Authorization (RMA) Processor/Account Receivables

Issued credits for RMA’s via credit memos, credit card refunds and/or checks. Posted daily deposits and posted all incoming wires.

Achievements:

Discount process resulted in a $9M savings to company in 2005

Design win program resulted in an additional $120K/per quarter profit in 2005

Received award for outstanding sales support in 2000 and 2001

EDUCATION & TRAINING

ASSOCIATES IN APPLIED SCIENCE

Vernon College, Vernon, Texas

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