Customer Service Manager

BECCI HUFFMAN

NAPA, CA ***** H: 707-***-**** C: 707-***-**** ***********@*****.***

Multiple years in the restaurant business, great customer service, facilitated all the needs of the hotel guests as well as wine tour reservations. Vast knowledge of the Napa Valley and wineries for professional wine tours. Customer interface expertise

Multi-line phone operation proficiency

Adheres to customer service procedures

Committed to maintaining data integrity

Talented client relations manager

Skilled in call center operations

Customer interface expertise

Customer interface expertise

Multi-line phone operation proficiency

Adheres to customer service procedures

Strong problem solving aptitude

Committed to maintaining data integrity

Adheres to customer service procedures

Professional Tour Guide, 05/2014 to Current

Mannys Wine Tours – Napa, CA

Picked up the client at the hotel, took them to either wineries they chose or ones that I suggested. If they wanted me to set up reservations for dinner I did, after wine tasting at one winery then would take them to lunch, then to 2 or 3 more wineries and then either back to the hotel dinner. Professional Tour Guide, 02/2012 to Current

Napa Valley Wine Country Tours – 20 Case Court American Canyon Hotel pick up. go to the first winery and to lunch then onto 2 or 3 more wineries.Made suggestions for dinner and lunch and offered my services transportation

Concierge, 11/2006 to 02/2013

Wine Valley Lodge – 200 S Coombs Napa Ca

Front desk duties, answering a multi-line system, checked the client into and out of the hotel, balancing registers and credit cards and booking reservations to increase occupancy GED: 1966

Sacramento Sr High - Stockton Blvd Sacramento Ca

I am an accomplished bowler on the Guys and Gals league in Napa as well as being on the board of directors for USBC. I am on the scholarship committe for the high schools and 20 years and younger first year of college. Meaning I take the applications to the high schools in Napa and have the counselors give them to students that qualify giving them an opportunity for up to a $1000.00 scholarship. PROFESSIONAL SUMMARY

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