Customer Service Administrative Assistant

Samantha Marina

Atlanta, GA

**********.**@*****.*** - 770-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Administrative Assistant/ Receptionist Temporary

Southeast United Dairy Industry Association - Atlanta, GA - January 2017 to Present Manage workflow by ensuring that deadlines are met and work is completed correctly Generate memos, emails and reports when appropriate Respond to questions and requests for information

Answer incoming calls and assume other receptionist duties when needed. Perform data entry tasks to enter and verify payment information from which the checks will be prepared. Enter expenses and review accuracy.

Sort and distribute all documents necessary, insure all requests have been authorized by the appropriate authorities and maintain an accurate file of disbursements. Perform weekly disbursement run for A/P and expense claims. Reconcile accounts payable activity between vendor statements and invoices.Filing of A/P records. Underwriting Service Assistant

AXIS INSURANCE COMPANY - Alpharetta, GA - September 2014 to September 2016 Provide good customer service by responding promptly and courteously to all requests by underwriter and assistant underwriters.

• Review and e-mail quote and binder letters.

• Prepare policies for policy issuance.

• Review policy logs for accuracy and input policy and underwriting data in appropriate systems.

• Prepare the renewal for underwriting review and evaluation for quotations and binders.

• Work with identified resources to structure and maintain file organization.

• Maintain submission and policy files according to documented standards.

• Handle special projects and assignments as directed. Student Advisement Counselor - Federal Workstudy

TRINITY VALLEY COMMUNITY COLLEGE - Athens, TX - January 2014 to April 2014 Advise students individually and in groups about the development of educational options and the resources available.

• Work closely with other academic advisors and counselors in order to provide timely information on course/ degree options. Make appropriate referrals.

• Perform related duties as requested. Assist in registration, verify student prerequisite and requirements. EDUCATION

Saint Augustine College - Raleigh, NC

2010 to 2012

Diploma in General Education

E.E. Smith High School - Fayetteville, NC

June 2010

SKILLS

Microsoft office (4 years), Communications (2 years), Multitasking (4 years), Organizational Development, Prioritizing, Time management, Team working, Customer Service (3 years), Accounts Payable (1 year), Expense Reports

ADDITIONAL INFORMATION

SKILLS

Expert level of use in the following software/programs: Microsoft Outlook, Excel, Word, PowerPoint and Publisher. Proficient in filing alpha numeric; advanced customer service skills.

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