Biochemistry, Phlebotomy, Sales, Trainer

Qualifications for:

Possesses over * years of management experience in all aspects of Phlebotomy with a focus on exceptional customer service and customer growth. Capable of adapting and learning complex processes and procedures and adhering to strict safety rules and standard operating procedures (SOP’s). I am adept at training new hires on complex processes and procedures. Successful at managing multiple tasks simultaneously, applying solid organizational skills. Successfully led a team of 10 with additional responsibility for opening and closing the center daily. Proven work ethic with a high degree of integrity, while building and maintaining strong relationships. Versed with cGMP working with patients in a FDA regulated environment.

Experience:

Shire Bioscience (Biolife April 2012-Oct 2016

Master Processing Center Technician (MPCT)

●Grew customer acquisition and retention rates, breaking a 20 year record.

●Reduced employee turnover from 25% to 5% in the first year and maintained industry standards attrition rates.

●Raised customer service scores, going from the bottom 20% of the company to the top 20%.

●Selected to participate in a Kaizen, using root cause analysis and value stream mapping to reduce waste.

●Performed standard phlebotomy procedures while recording donor’s measurements and maintaining donor’s records.

●Able to address wide variety of adverse donor reactions and alarms during the plasmapheresis procedure. Processed and handled sensitive plasma during collection, sample preparation, testing, boxing, and shipment.

●Trained new hires within the team, while managing a base of 10 employees during scheduled shifts.

●Designated training resource to all employees, 5’s area owners, employee appreciation committee, operation excellence committee.

University of Texas at Austin School of Biological Sciences Jan 2010-May 2011

Undergraduate Lab Assistant

●Instructed two different biology dissection lab courses with each course having 24 students.

●Operated over 20 different scientific pieces of equipment within the lab.

●Gained a thorough understanding of course curriculum to support student lab work and questions.

University of Texas Outreach Jan 2011-May 2011

Student Teacher

●Taught two classes of 5th graders once a week an hour science lesson in a local Austin elementary school.

●Created and taught an original science experiment that other UT students teachers used within their classrooms.

Delta Sigma Phi Fraternity April 2009- May 2010

Vice-President

●Headed ten different committees for the fraternity’s internal affairs, ranging from philanthropy to athletics.

●Grew membership 120% within two semesters while leading new member education, growth, and development.

●Selected to attend national leadership conference two years in a row from hundreds of candidates.

University Resident Hall Association (URHA) Aug 2007-May 2009

Leader

●Helped improve on campus living among the diverse population of college students by offering seminars and activities that were requested by the student population.

●Selected to attend the national convention of URHA out of more than 500 students from UT.

●Wrote and produced the program for “Teaching Diversity and Breaking Stereotypes.” This program was awarded as one of the top ten programs out of hundreds that were submitted from different Universities from across the nation.

Education:

Bachelors of Science in Biochemistry from the University of Texas at Austin Aug 2007-May 2011

Volunteer and Association Experience:

●Alumni Corporation Board-Treasurer Financial Responsibility for $500,000 renovation of the Fraternity House.

●Crop Walk Stomp out hunger.

●Immune deficiency Foundation or IDF Primo immunodeficiency walk for a cure.

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