Quality Assurance Manager

CHRISTOPHER BACK

Bellevue WA ***** 720-***-****

********@*****.*** linkedin.com/in/christopher-back-7b899238

Career Summary

Accomplished managerial professional with experience in project and program management, quality assurance, software development, and agile methodologies; focused on driving project success through motivating global teams of program & project managers, skilled testers, developers, and engineers to ensure superior work quality while adhering to strict timelines.

Effective communicator well versed in leading project meetings, providing updates to stakeholders, and conducting client demos while collaborating with internal teams, external stakeholders, and vendors to analyze client needs to develop applications to create optimal business solutions.

Technical Proficiencies

Program Management Tools: JIRA, Confluence, Excel (status reports), Merlin, OmniGraffle, Balsamiq Mockups; Gliffy Diagrams, Test Foundation Server (TFS)

Testing Tools: Mercury Quality Center/Test Director 9.0 & HP Quality Center 11.0, Win Runner 6.0, webMethods Document Tracker/Adapter Manager, Mantis defect tracking, dotProject, Clover, Orasi JIRA Bridge Sync, HockeyApp, TestFlight

Databases: Oracle, Postgres, SQL Server 2008, SQL Server 2012 using TOAD, SQL Plus; PGAdmin III

Areas of Strength and Expertise

Project & Program Management

Testing Methodologies

Relationship Building

Cloud

Team Leadership

Epic/Story Breakdown

Cross-Functional Collaboration

SDLC

Communications

Project Life Cycle

Mobile Technologies

Epic/Story Breakdown

SQL

Javascript (beginner)

Professional Experience

Audience Science, Bellevue, WA May 2015 to January 2017

Manager, Technical Program Management (TPM)

Provided leadership and direction to Program Management team that drove collaboration between business owners, stakeholders, and project teams in developing scope, schedule, prioritization and resource allocations.

Improved product experience by collaborating with engineering to develop fixes/feature requests requested by customers in the most cost effective manner while managing risks and issues and took corrective measurements related to project scope, schedule, resources, priority and quality.

Engaged with Product Owners to determine product backlog and strategic planning of the quarterly roadmap while working with engineering team to establish necessary use cases including acceptance criteria & generated technical/DevOps use cases needed to support requested product features.

Communicated project status and operational metrics to stakeholders across C-level of the organization and determined any priority changes due to new customer feature/improvement requests.

Project Manager directed the planning and implementation of a new data center in Xhanghou China, delivered on time & within budget, resulting in an additional 5 billion daily TPS which resulted in a 10% increase in transactions and the first non-Chinese Ad-Tech Presence in China.

Managed the rollout of industry standard Brand Safety functionality resulting in a 40% increase in quality inventory, increasing reach and conversion for clients.

Designed, documented and managed successful rollout of Agile/Scrum for engineering department included training of engineering and product teams across all global sites in 4 continents.

Managed the relocation of 3 key data centers to new Equinix sites leveraging a high density open-compute server system managed by a worldwide Salt Stack CM and Mesos DC/OS.

Double Check Solutions, Denver, CO Feb 2014 to April 2015

Senior Director – Product Integration/Quality Assurance (QA)

Founding technical team member, worked with CTO to build implementation 6 months ahead of VC investors’ expectations, under budget with team of 7.

Directed all quality assurance work, agile process implementation and product design by leading a team of two QA professionals and one Project Manager overseeing epic & story breakdown and performance.

Assumed Scrum Master duties, using the Agile/Kanban methodology, led the daily standups, epic/story breakdown, and delivered multiple demos to stakeholders to ensure the product met client expectations. Conducted management reviews to ensure projects adhered to schedule, budget, and quality standards.

Successful vendor management for outsourced user interface design/quality user experience.

Enforced quality standards through API validation utilizing Postman and front-end verification.

Produced sales tool that allowed team to input client-like data to demonstrate real-time capabilities to clients.

Worked with bank customers to determine their user stories, acceptance criteria & implementation requirements.

onTargetJobs, Denver, CO June 2013 to Jan 2014

Director of Quality Assurance

Oversaw all quality assurance efforts for four unique job board sites and enterprise projects, including mobile applications and infrastructure employing a strict Agile Scrum methodology.

Executed all QA agile areas including sprint planning, task and story point assignment and presentation of all end-of-sprint demos.

Supported all production deployments and infrastructure upgrades.

Planned budget, allocated resources, and reported weekly on project metrics.

Phacil Inc., Fort Collins, CO Sept 2011 to May 2013

Senior Quality Assurance Manager

Quality Assurance Manager/Project Manager/Scrum Master responsible for building a SOA-based, cross-platform, JAVA multi-tiered application using REST services, Mule ESB and Alfresco Document Management system.

Cross-functional team management between government entities and Phacil project teams: determined scope, priorization, allocated resources, risk planning, scheduling and implementation/deployment procedures. Worked with NRCS QA management on requirements, traceability, test data and plans.

Managed over 5,500 stories and test cases and reported weekly on product status.

QA standards and processes established for validating unit testing, inspection of test cases and conducting test scenarios to ensure client requirements were met.

Managed multiple analysis and QA teams as well as sub-contractor companies performing UX and GUI development and load and performance testing.

Government liaison facilitating change control board, stakeholder reviews, feature demos and weekly status meetings.

Intelitap, Englewood, CO July 2008 to Sept 2011

Quality Assurance Manager

Daily program management handled by quality validation and control of internally developed web-based applications providing the metrics to restaurant chains for their evaluation and verified client workflow processing, reporting; and performance of visibiliTy (a supply chain management system) used to track assets and their movements and relationships.

Created QA test plans and cases, conducted requirements reviews including alternate flows, business processes, and testability as well as verifying the accuracy of custom developed reports using developed/mined test data.

Supervised test driven development (TDD) employing the Bamboo and Clover applications to monitor progress and validate correct unit tests were developed.

Restaurant units reported improved beer sales (up to 5%) due to better pours and cleaner beer lines.

TrenStar Tracking Solutions, Englewood, CO September 2007 to July 2008

Quality Assurance Manager

Oversaw the QA program for the TrenStar solution; an RFID supply chain system, web-based application that employed BPM tools, Service Oriented Architecture and Liferay Portal to track and evaluate asset content, movement, maintenance. and billing events.

Executed standard testing protocol including requirements analysis, test plans, test design documents, nightly status reports and final project status. Implemented and defined JUnit test cases and Golden Data Set database utilized for JUnit testing of services.

Managed an offshore team in India establishing a communication plan & performance evaluation standards and processes.

Echostar Communications, Englewood, CO December 2000 to Sept 2007

Staff Quality Assurance Analyst/ Developer

Supported multiple business units by performed quality control and assurance testing for a wide array of applications

Implemented planning for each application’s development, testing, and production phases.

Collaborated with offshore and third party vendors developing work and implementation strategies.

Crafted test plans using business and system requirements and architectural documentation.

Authored procedures and test cases utilizing functional, integration, system, and positive and negative testing strategies for both major and enhancement releases.

Developed and implemented internal standard operating procedures for the Software QA team.

Tested initial releases of Oracle HR self-service module implementation.

Test lead for External Payment Provider System – A .NET application using webMethods middleware and Oracle databases with multiple business processes and scenarios.

Conducted all testing including new functionality, regression and promotions validation for all releases for DishPromo, EchoStar’s main CRM application, DishPromo reduced caller’s time by 12%.

Executed validation procedures for Siebel PRM ‘s integration with Oracle ERP systems and EAI middleware interfaces using both http and web transport asp pages and Siebel adapters.

Education and Training

Bachelor of Science in Information Systems, University of Colorado, Denver, CO

Graduated Magna Cum Laude May 1999

Certified Tester Foundation Level (CTFL), ASTQB/ISTQB April 2006

Certified Scrum Master (CSM), Scrum Alliance, April 2017

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