Customer Service Manager
Resume:
Manriel (Manny) Grant
Edgewater, NJ 07020
***********@*****.***
SUMMARY
Career inventory specialist with experience in product inventory, merchandising, and warehouse. Built product and store displays and represented employer at Jacob Javits Toy Fair. Warehouse experience with Wal-Mart; order-fulfillment, shipping and receiving using standup forklift, slip and clamp vehicles. Current inventory specialist for FSAStore.com. Bi-lingual (English/Spanish) and seeking employment in NJ/NYC (Manhattan).
SKILLS HIGHLIGHTS
Special knowledge in HBA & OTC Products In-store Customer Service Window Displays Trade Show Booth Setups Planograms (ranging from 4 - 24 feet) Warehouse & Fulfillment Shipping & Receiving
EXPERIENCE
5/2010 – PRESENT FSAStore.com/HSAStore.com, New York, NY
Merchandise Specialist: Search and identify online products, companies, and inventory availability for FSA eligible items. Research warehouse inventory of distributors, compile MS Excel sheet for SIGIS approval, and contact product companies for FSA approvals and resale.
Shipping & Receiving Clerk: Managed receiving or morning shipments, scanning through stock put away. Track unshipped reports and customer orders. Fulfillment, packing and processing orders through USPS or UPS batch files. Updated tracking numbers for daily shipments, managing end of day inventories. Prepare, ship and setup FSAStore.com booth displays at conferences.
05/2004 – 11/2010 Joseph Pharmacy, New York, NY
Associate Clerk: Managed daily stock and order of OTC/HBA products, and revamped inventory of toy and baby products. Scanned products and uploaded orders to distributors database. Setup of new planograms, ranging from 4-24 feet, and seasonal endcaps. In-person customer service and liaison working with sales reps, wholesale beauty, toy and houseware suppliers.
03/2003 – 05/2005 Essential Plus, New York, NY
Toy/Baby Care Buyer: Started as stock clerk then took over buyer responsibility for toy and baby care products. Responsible for ordering directly from product companies including Lego, Playmobil, Gund, Mattel, Dr. Brown’s, Avent, and Medela. Supported additional batch ordering ($2500+) of children’s DVD products. Stocked and organized sections by category and age. Provided customer service and fulfillment for special request stock items.
Manriel (Manny) Grant
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11/2001 – 02/2003 Zany Brainy/FAO Schwarz, New York, NY
Stock & Shipping Clerk: Started as stock clerk within Zany Brainy working overnight shifts for holiday season, then transferred to FAO Schwarz’s shipping department. Packaged and processed orders through UPS and international freight companies. Continued to stocked shelves during overnight shifts during seasonal holidays.
07/1997 – 11/2000 WalMart DC 6023, Petersburg, VA
Fulfillment & Receiving Associate: Fulfilled orders; picking and pulling products from electric conveyer belt, and loading on trucks for transport. Unloaded and checked inventory packets, and moved merchandise. Certified operator of stand-up forklift, clamp and slip vehicle, and electric jack pallets.
12/1995 – 05/2000 Burger King, Keysville, VA
Cook: Pre-store preparation of breakfast food, and managed customer food orders. Ensured cleanliness of kitchen. Managed inventory re-stock at the end of each shift.
12/1995 – 05/1997 Pizza Hut, Nashville, TN
Cook/Server: Prepped pizza dough and prepared orders for dine in/carry out. Managed customer orders, salad bar preparation, and food stock and supplies.
12/1988 – 05/1994 McCay Drugs, New York, NY
Stock, Cashier, Buyer: Began as a stock clerk/cashier, then took over responsibilities for purchasing toys from companies including Mattel, Lego and Fisher Price. Attended toy fairs at Jacob Javits Center, and managed special product ordering for customers. Responsible for window displays.
06/1985 – 12/1988 Avignone Store, New York, NY
Stock, Cashier, Night Manager: Moved from stock person to cashier to night manager within eighteen months. Duties included putting away shipments, customer service on the floor. Managed 4-6 employees, assisted with cashier responsibilities, and opened and closed the store as needed.
CERTIFICATIONS MS Word & Excel, Fork Lift, Slip & Clamp Vehicles, Handheld Scanners
References available upon request.
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