Management Manager Technology Director
Resume:
BRYAN ICKES
***** ***** ***** **** ******, CA ***30
******@*****.***
MANAGER OF INFORMATION TECHNOLOGY
Information Technology professional that prides himself on being an evangelist for an efficient use of technology. Possession of a proven background in virtually all areas of technology operations that include technology strategy and financial planning, Systems Analysis, Design and Development, and Implementation and Support. Strong hands-on experience as well as managing team members.
PROFESSIONAL PROFILE
I have a passion for the use of technology to solve business problems. I am known for my enthusiasm and my commitment to excellence. As an IT Professional I am well respected by others throughout the company.
My career growth shows my commitment and my thirst for new skills. Through my many years of experience I have received continuous promotions along with more management responsibilities. “Need something done? Give it to Bryan.” My strong leadership skills along with my project management skills makes me the one that can get things done.
I am an excellent communicator and presenter. I love being in front of people to share my enthusiasm. Changes in process can be a challenge and it is important for leaders to embrace these changes with excitement.
AREAS OF EXPERTISE
Cisco Networking support
VOIP Management
SQL data analysis
MS Server Maintenance
Adobe Creative Suite support
Active Director Management
Project management
Team Motivation
Asset Management
Lean Six Sigma experience
Sarbanes-Oxley control management
Departmental budget controls
Staff management and performance
Software Installation & Support
System Backup and Data Protection
Systems Integration
MS Office Products
IT Procurement Management
Security Maintenance
Network design and architecture
Disaster Recovery
Problem solving
Verbal and written communication
Business Continuity
E-commerce applications
Team Leadership
Vendor Management
PROFESSIONAL EXPERIENCE
Coretech (a WPP Company)
VP Director of IT Operations Irvine, CA 2015–2016
Provide the best IT services to the world’s leading marketing company, WPP
Part of a global team to support application development and maintenance
Responsible for the support of ERP systems including financial, human resource, and production systems
Local agency IT Helpdesk Management
Provided all levels of IT Support
Maintain Business Continuity and Disaster Recovery Plans
Responsible for all SOX IT control points
Trained all users on agency security technology policies and managed all data according to such policies
Rolled out mandatory computer encryption for all desktops and laptops
Trained users on HIPAA and PII regulations and agency procedures
Responsible for all agency software installation and maintenance
Worked with department leads to define and improve upon processes
Worked with finance personnel to create improved reporting procedures
Worked closely with account management to streamline job management by creating a project timeline application that tied directly to each job. This included resource management.
Managed Active Directory
Young & Rubicam / Wunderman (WPP Companies)
VP Director of Operations Irvine, CA 2009–2015
Responsibilities as the Director of Technology, Director of Facilities, and Production Manager
Managed IT helpdesk personnel and operations according to ITIL standards
Managed all procurement of hardware and software
Member of the leadership team set up to define business objectives and goals
Project-managed the relocation of our office to a new facility, which included technology upgrades and creation of a new data center. Worked with designers and architects to build our award-winning office, accomplished on time and under budget.
Designed and coded several applications that are still in use today, significantly increasing productivity throughout the agency.
Project managed the agency technology network (LAN, WAN, and WiFi)
Rolled out a new Cisco VOIP system and continued support
Responsible for negotiating IT and facility vendor contracts
Responsible for the training of employees on software updates and process changes
Designed an analytic dashboard for a client by using 5 KPIs to show forecasted and actual results
Managed technology Sarbanes-Oxley requirements
Managed budgets for IT and Facilities
Supported multiple finance systems including general ledger and billing
Young & Rubicam (a WPP Company)
VP Director of Technology Irvine, CA 2007–2009
Responsible for all technology and staff for the agency
Researched requirements for a new SAN system for the agency
Defined a new strategy for storing data which significantly increased storage efficiency and retrieval time
Defined new backup strategy which ensured the integrity and security of our data
Managed the helpdesk and engineering staff
Lean Six Sigma team member on several projects
Managed the email migration from Lotus Notes to Microsoft Exchange
Helped design processes needed for managing Sarbanes-Oxley control points
Provided 2nd- and 3rd-level helpdesk support
Managed Active Directory and file security
Young & Rubicam (a WPP Company)
VP Technology Evangelist Irvine, CA 2006–2007
Responsible for the promotion of technology to increase productivity and efficiency
Managed rollout of collaboration software with our clients; customized using API to build effective reporting tools
Implemented a new Digital Asset Management system
Trained users with new methods of using our technology
Produced training materials on software for employees
Streamlined the process of delivering print ads from creative department to studio for mechanical creation
Young & Rubicam (a WPP Company)
VP Network Engineer Irvine, CA 1998–2006
Designed and installed an entirely new technology architecture for office relocation to Irvine
Designed and installed a brand-new technology architecture in a new building to support over 350 users; included servers, backup equipment, LAN, WAN, voice, and audio visual
Rollout of Lotus Notes email application within the local agency and offices across the U.S.
Young & Rubicam (a WPP Company)
Network Manager Detroit, MI 1993–1998
Introduced email to the agency, which included installation, training and support
Provided technology support to 10 field offices across the U.S.
Supported helpdesk staff that provided technology for over 400 users
Wired the agency with Ethernet cabling
EDUCATION
Bachelor of Science, University of Michigan, Dearborn
Concentration in Computer Information Sciences, Mathematics, and Industrial and Systems Engineering
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