Customer Service Data Entry
Resume:
Randy Beaudoin
West Hartford, CT 06107
********.*****@*****.***
A talented business professional with extensive customer service experience. A highly motivated individual with exceptional negotiation, interpersonal and organizational skills, with over 12 years experience in the Financial Services Sector. Proven ability to build and maintain enduring customer relationships to boost sales and generate repeat business.
EXPERIENCE
Sears Warehouse Outlet, Newington, CT
Warehouse Merchandiser, November 2015 - March 2016
Responsible for the loading and unloading of merchandise in the warehouse.
Oversee the accuracy of merchandise leaving the warehouse during active shifts.
Document and report on all damaged products using appropriate paperwork and procedures.
Lincoln Financial Group, Hartford, CT
New Business Associate, August 2005 - May 2015
Assisted and support participants in the enrollment process.
Data entry of Life Insurance information into a front end system used for Universal Life and Variable Life for both single and survivorship business.
Responsible for coordinating representative’s schedules and appointments.
Worked closely with the Customer Service team to ensure good order review for internal replacement business.
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of policies.
Acknowledged by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
Checked source documents for accuracy, verifying information when necessary.
Followed all internal security procedures to ensure accordance with company standards.
Logged all new business and underwriting requirements in the appropriate underwriting system.
Communicated outstanding requirements with New Business Processor.
Manage work through an automated work distribution application called AWD.
Lincoln Financial Group, Hartford, CT
New Business Technician, June 2003 - August 2005
Responsible for opening, sorting and distributing mail for Underwriters and New Business Account Representatives.
Assembled policy pages and prepared UPS mailings.
Responsible for ordering files from records department in order to reopen old policies/claims.
Ordered and distributed Motor Vehicle Reports to Underwriters.
Aetna/Norell, Hartford, CT
Package Handler/Data Input, 1998 – 2000
Responsible for the loading and unloading of document and mail deliveries.
Process and sort mail for delivery within Aetna.
Documented all incoming mail for tracking purposes.
Responsible for boxing and labeling all outgoing deliveries.
EDUCATION
Central Connecticut State University 3 years
Conard High School, West Hartford, CT
Skills
Proficient in Outlook, Word, Excel, PowerPoint, AWD
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