Customer Service Representative
Resume:
Jocelyn Arevalo
**** ****** **, **** **, *****
********@*****.***
PROFILE
To obtain an entry level position as a customer service representative, where my customer relations experience can be fully utilized to improve customer satisfaction.
HIGHLIGHTS
STRONG PROBLEM SOLVING ABILITY
TROUBLESHOOTING SKILLS
HIGH CUSTOMER SERVICE STANDARDS
EXPERIENCE
The Yogurt Spot August 2011- March 2012
Assist in taking incoming orders from customers Katy, TX 77449
Weekly Inventory Control Processing
Trained on products and services and kept up to date with rapid changes
Target October 2012- June 2013
Maintained up-to-date records at all times. Houston, TX 77450
Processed orders and transactions for customers
Addressed customer service inquiries in a timely and accurate fashion
June 2014- December 2014
Fuel Depot Katy TX, 77449
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
Made reasonable procedure exceptions to accommodate unusual customer requests
Fitness Connection January 2015-Feburary 2016
Trained new members on the proper way to use the fitness equipment
Helped to assist management in recruiting new team members as well as gym memberships.
Assisted in the personal training program for new and upcoming personal trainers
Academy warehouse
February 2016-November 2016
Receiving and processing incoming stock and materials
Picking and filling orders from stock
Packing and shopping orders
Managing and organising retrieving stock in warehouse
EDUCATION
Mayde Creek High School 2012 Diploma
Houston Community College January 2013-2015
Business Administration
Pima Medical Institution
Pharmacy Technician June 2015-Current
Skills
•Typing 45-50 WPM
•Microsoft Word/Works
•Data Entry/ Filing
•Event Planning
•Bi-Lingual in English/Spanish
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