Customer Service Representative

Linh Thuy Pham

***** ******** ****** *****, #**, Houston, Texas 77060 ***********@*****.***, 832-***-****

EDUCATION

Graduate Institution

Champion School of Real Estate Houston, Texas

Certificates in Real Estate Salesperson License October 2014

Real Estates Principles December 2006

Real Estates Practices December 2006

Law of Contract December 2006

Law of Agency December 2006

Financing and Mortgage Origination February 2007

Real Estates Brokerage: Professional Assistant April 2007

Promulgated Contact Forms. . September 2014

EXPERIENCE

ATC APPLIANCES, INC. Houston, Texas

Customer Service Representative, May 2012-February 2013

§Verifying warranties on products to perform warranty repairs.

§Dispatch routes for the following day to technicians.

§Work with Manager, Technicians, Team, Distributor, and The Client.

§Data entry all inquiries upon The Client's file.

§Performing transactions, collect payments, bill payment due.

§Submit profile to our warranty department to proceed on warranty claims.

§Meeting preparation for all attendees.

WINNING MORTGAGE Houston, Texas

Loan Processor/Office Assistant May 2007- December 2008

§Fully processed loans; Conventional, FHA, VA, and Refinances.

§Provide support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages.

§Executed Loan Documents; review and verify property profile, structuring loan, DTI, inputting file, ordering VOD, VOM, VOE, credit summary, title/escrow, payoff, appraisal, and survey.

§Establish relationship with title company representatives to facilitate well-organized closing.

MONIQUE BEAUTY SUPPLY, INC. PROMOTION

Sales Manager/Customer Service Representative February 2001-December 2005

§Open and close cash register and a summary detail report of an accurate sales balance daily.

§Handling complaints, setting disputes, and resolving grievances and conflicts, and negotiate.

§Provide training to new employees.

Houston, Texas May 1999-January 2001

§Prepare documents such as representation agreements, purchase agreements, and close statements,

§Using computers and computer systems to program, enter data, and process information.

§Contacting customers for a follow-up on their profile, orders or order status, promoting and sells.

LANGUAGE SKILLS

English

Vietnamese

Contact this candidate