Customer Service Manager
Resume:
Resume
Jac Zimermann (Ziyao Ye)
Male
Email: ************@******.***
Education
October 2009 to March 2010
Spanish Language Studying, La Universidad Inca Garsilaso de la Vega, Peru
Main subject: Spanish Language and Inca Culture
September 2007 to June 2008
Market Managememt Course, Denmark Roskilde Business College
Main Subjects: International Marketing, Communication, Economics, Selling and Markeing etc.
September 2004 to June 2008 (Last year is distant learning) Bachelor Degree of English Language, International Commercial Management of China
Main subjects: University English, English Speaking Countries, English Writing, English Literature and etc.
September 2000 to June 2004
Advanced Diploma of International Business, Australian TAFE NSW College
Graduated with Certificate in English for TAFE;
Awarded for Excellence in English Study;
Main Subjects: Marketing, Research Methodology, International Management, Statistics and etc.
Professional Experience
June 1st, 2015 to Present
MCJ Internet Café
Self-Employed
Hardware & Software technical support
Customer Relation Manager
Marking and Selling
Tournament Event Organizing
Personnel Training
September 9th, 2015 to Present
Telepeformance Philippines, GSK Account
IT HelpDesk Analyst
IT Troubleshooting
Account maintenance
Customer Service
Coordinating between different technical teams
July 28th., 2014 to 2015
Stellent Service Corp, Manila
Outbound Team Manager
Sales Scripts Design
Sales Data Analysis
Team Training
Training Manager
Organisational Training Needs Analysis
Training Module Design & Delivery
After Training Performance Analysis
June 28th, 2010 to July 25th, 2011
Emerson Electronic Asia. Makati, Ayala Avenue
ITSS Service Desk Staff
IT Issue analysis
Emerson Internal Customer Service regarding of Accounts, Software
Coordinating customers and particular technicians group July 2004 to November 2006(OnlineJob)
Hu & Hu Antiques, China
Marketing and Selling Clerk
Selling Chinese antiques furniture and accessories;
Taking renovation orders;
Arranging deliveries;
Preparing export orders;
Communicating with customers
Other Skills
I.T. skills
MS Office
Basic IT Troubleshooting skill (Hardware and Software)
Network Wiring
Language
Fluent written and spoken English
Native Chinese Speaker
Intermediate Level Spanish
Advanced Beginner Level French
Basic Czech language with Certificate
Marketing
Marketing Strategy Skills
Advertising Skills
Hypnotic Conversation Skills
Persuading and Influence Skills
Sales Skills
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