Service Sales

Tejaswee Sandesh Kadam

Mira Road, Mumbai, Maharashtra, India

Tel: 022-********, 986-***-**** Email: **********@*****.***

Female, Married, Born on 22nd March 1987

CAREER OBJECTIVE

To attain professional excellence & to grow with the organization and help in achieving its goal through personal dedication and team work.

WORK EXPERIENCE

Boss Electricals Service Executive – After Sales Service Oct 2016 – Till Date

A leading Supplier, Trading Company of Home Appliances.

Key Responsibilities

Receive calls from Customers regarding product.

Register complaints in the CRM system and Guiding caller regarding product

Follow up with customer and taking their views about the services.

Handling PAN India customer’s escalation mails and coordinates with the PAN India service team for the closure of Complaint.

Coordinate with distributors for their spare part req.

Prepare excel sheet as per dist spare requirement and forward to warehouse and do follow up with warehouse team for timely dispatch.

VEGO Home Sciences Service Executive – After Sales Service Nov 2015 – Aug 2016.

A leading Supplier, Trading Company of Air coolers, from Vapi, Gujarat, India.

Key Responsibilities

Handle PAN India customer’s escalation mails & calls

Coordinate with the PAN India service team for the closure of Complaint.

Coordinate with ASI and spare part department for dealer & Franchises spare part req.

Do follow up with the spare part department for timely dispatch.

Monitor franchises monthly claims and also do follow up with account team for timely payment.

Monitor 15 people team.

Prepare daily, weekly and monthly report.

Crompton Greaves Ltd Service Executive – After Sales Service Jan 15 – Oct 2015

Key Responsibilities

Receive calls from Customers regarding product.

Register complaints in the system and Guiding caller regarding product

Follow up with customer and taking their views about the services.

Handling PAN India customer’s escalation mails and coordinates with the PAN India service team for the closure of Complaint.

Coordinate with distributors for their spare part req.

Prepare excel sheet as per dist spare requirement and forward to warehouse and do follow up with warehouse team for timely dispatch.

Remove data from SAP and prepare MIS as per senior requirement.

Sanysan Appliances Pvt Ltd Admin and After Sales Support Executive Apr 12 – Dec 2014

A leading Exporter, Manufacturer & Supplier of Sandwich maker, bread toaster, coffee maker from Mumbai

Key Responsibilities

Service Call Handling and Registered complaints in the system

Handled calls of After sales Service department

Guide caller regarding product

Managed stock off products spare parts.

Followed up with customer and taking their views about the services.

Prepared monthly payment report of service centres and forward to account department for timely payment.

IDBI Bank Ltd Documents Verification and MIS Executive May 08 – May 2010

Key Responsibilities

Customers saving and Fixed Deposit form’s documents verification.

Creation of account opening form, rejection form MIS on daily, weekly & monthly basis.

Collision of data from various verticals as per the business requirement & compiles the same in Excel.

HDFC Bank Ltd PDC Authorizer Apr 04 – May 2008

Key Responsibilities

Customers Auto loan, Personal Loan & Home loan PDC’s authorization by using Fin One System.

EDUCATIONAL QUALIFICATION

Bachelor of Commerce in 2007 from Mumbai University (Correspondence)

Passed H.S.C. Examination in 2004 from Mumbai University.

Passed S.S.C. Examination in 2002 from Mumbai Board.

Additional Qualification

Done the Certified Course of Diploma in Computer Application. (Microsoft Excel, Microsoft Word, Internet)

Languages Known: English, Hindi and Marathi

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