Customer Service Representative

Indra Natasha Narayan

Ozone Park, NY

*.**************@*****.*** ■ 347-***-****

EMPLOYMENT HISTORY

Lancaster Secondary School, Unity, Mahaica, Guyana

Principal September, 2009 - December, 2016

Effective and efficient management of staff and student.

Designing and implementing strategies that enhanced the performance of teachers and students.

Formulated objectives to assist all stakeholders in working together to promote student welfare.

Conducted staff, parents and community meetings.

Accounted for resources in an effective and efficient manner.

Qualfon Guyana Inc., Betervergwating, East Coast Demerara, Guyana

Customer Service Representative June, 2011 – Month, 2014

Documented and resolved customer’s concerns.

Marketed various Track Phone brands.

Issued Government minutes.

Diamond Secondary, Diamond, East Bank Demerara, Guyana

Senior Mistress September, 2008 - July 2009

Management of the Mathematics Department which included:

-Assigning teachers to levels where they were proficient.

-Measure and evaluate both teachers and student performance.

President College, Golden Groove, East Coast Demerara, Guyana

Senior Mistress September, 2007 - July, 2008

Providing Pastoral Care for live in students.

Assisting students to critically analyze a piece of writing or a book.

Starlight Educational Center, Petersburg, St. Maarten

Deputy Principal January 2007 - July, 2007

Management of entire building.

Ensuring that all members of staff were fully utilized and classrooms properly managed.

Collecting tuition

Entering income and expenditures into Quickbook of daily, weekly and monthly transactions.

Soon’s Auto dealer and tow trucks,

Secretary September, 2006 - October, 2006

Filing documents.

Answering and returning client calls.

Drawing up invoices.

Writing and cashing checks.

Monar Educational Institute, Queenstown, Georgetown, Guyana

Teacher September, 2002 - June, 2003

Prepared students to sit for their Caribbean Examination Council Exams. Specifically in the areas of:

-Principles of Business

-Geography

-Mathematics

Cummings Lodge Secondary School, Cummings Lodge, Turkeyne, East Coast Demerara, Guyana

Teacher September, 1998 - June, 2002

Specified in teaching mathematics from Grades 7 – 9.

Tabulated the statistical data for daily, weekly and monthly statistics for the entire school.

Regma Primary School, West Kara, Kara, Linden, Guyana

Teacher September, 1996 - June 1998

Planned and executed exhibition of students work.

Evaluated student performance.

Documented staff meeting minutes.

Mackenzie Primary School, Kara, Kara North, Linden, Guyana

Assistant Teacher September 1995 - June 1996

Managed a classroom.

EDUCATION & CERTIFICATION

University of Guyana, Bachelors of Science Degree – Economics, December, 2006

University of Guyana, Certificate in Education Mathematics, June, 2009

National Centre for Education Resource(Ministry of Education Guyana), Education Management, December, 2016

Cyril Potter College of Education, Trained Teachers Certificate, June, 1997

University of Guyana, Certificate in Industrial Relations and Management, June, 1999

SUMMARY OF SKILLS

Compiling and development of educational programs geared towards employee progression.

Formulating and implementing objectives

Managing and delegating duties for execution of objectives

Scheduling skills. Planning and executing events, Planning and conducting meetings

Conflict resolution whether internally with colleagues or external

Microsoft Office: Word, PowerPoint, Excel

Good oral and written communication skills.

Excellent interpersonal skills

Organization skills: Filing and documenting information.

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