William J. Frank

**** ********* **** *********, ** 37918-8225

Email: aczpy9@r.postjobfree.com Home: 865-***-**** Cell/Text: 863-***-****

http://www.linkedin.com/in/WilliamJFrank

Technical Expertise:

Web Development: JavaScript (to include special libraries as JQuery and TableData), HTML(5), CSS, JSON, SQL, XML/XSLT, Adobe Photoshop, Angular JS

Microsoft: SharePoint 2013, SharePoint Designer, InfoPath, Nintex (for designing SharePoint list item forms & workflows), Office 2016, Visual Studio Enterprise 2015, MS SQL Server 2008/2012

IBM: Lotus Notes Client, Lotus Domino Web, DB2, CICS, JCL, REXX, TSO/ISPF/SDSF

Source code control: Stash, Git/SourceTree

Exposure to: JAVA, PHP, ASP.NET, C#, numerous custom JavaScript libraries

Internal Data Resources, Inc. - One Lake View Place, 25 Century Blvd #410, Nashville, TN 37214

Apr 2016 to Feb 2017 (CONTRACTOR)

Software Engineer – contractor to Asurion, Work @ Home

Assigned to the User Experience Automation team. Duties included using the SharePoint platform to create custom lists and libraries needed to track quality control metrics as they related to call center representative interaction with customers.

Development of custom scripts via script editor web parts occurred often and the Nintex suite of products was utilized for list and library workflows. InfoPath was used as a form development tool. Angular and Bootstrap used for the presentation layer.

Service-Now utilized for project and issue tracking.

Libera, Inc. - 320 N Cedar Bluff Rd #350, Knoxville, TN 37923-4501

Oct 2015 to Feb 2016

Applications Web Developer

Maintenance, support and enhancement of the System 7 Framework Vocational Rehabilitation case management and decision making system based on the needs of state agencies.

Development entailed use XML, HTML, CSS, SQL and JavaScript to configure electronic forms, pre-defined queries (PDQs), and reports.

TEK Systems - 408 N Cedar Bluff Rd #400, Knoxville, TN 37923-3641

May 2014 to Sept 2015 (CONTRACTOR)

Senior Software Applications Developer - Contractor to 21st Mortgage

Maintenance and support of Domino web-based UI mortgage application tracking with MS SQL Server providing the back-end data.

Native JavaScript (JS) utilized to enforce entry of required fields of the online mortgage process.

JS use in order to route the application to the correct stakeholder for further action.

Developed a special custom JS library designed to lookup the closest HUD counseling offices to the applicant’s address by zip code. A JSON file from HUD is accessed by URL, retrieved and formatted as an addendum to the applicant’s mortgage providing the closest ten HUD counseling offices to their home.

URS Corporation (now AECOM) – 7650 W. Courtney Campbell Causeway, Tampa, FL 33607-1462

April 2007 to April 2014

Senior Computer Programmer (Functional title – Sr. Web Applications Developer)

Key role in the conversion of the URS Intranet from one based on Domino to one based on SharePoint 2010. Web development technologies utilized included xHTML, JavaScript (including JQuery), CSS, AJAX, and JSON. Conducted end user training as required.

Apart from the Intranet, designed, developed, implemented, supported hundreds of Domino based web applications - often converting from Lotus Notes Client database applications to web-based applications

Previous version of the URS Intranet earned our team a citation by Nielsen/Norman Group as one of the ten best intranets for 2010.

Monitoring and resolving of numerous end user issues through helpdesk software such as Cherwell.

Monthly testing and maintenance of existing C# and ASP.NET code through use of Visual Studio 2010.

Recognized as a team member that can effectively multitask several tasks, projects, issues effectively.

IBM Global Services – Work @ Home: Columbus, GA & Lakeland, FL

August 1998 to March 2007

Information Technology Specialist

Provided Level 3 software application support for IBM client Husqvarna Outdoor Products Inc.

IGS Content Management Interwoven Program project on the Common Template Pool as lead for Interwoven Interactive Customer Experience (ICE) Teamsite development for http://www.ibm.com/services

Developed Lotus Notes based statistics generation process for legacy call center accounts that resulted in elimination of an eight-hour manual process

Developed Lotus Notes 4.6 open benefit enrollment applications utilizing Lotus Notes formula and Lotus Script languages. I was responsible for design, development, and implementation of the Medical, Dental, and Accidental Death and Dismemberment, for Employee Benefits Open Enrollment

Total System Services, Inc. - Columbus, GA

March 1987 to August 1998

Lead Programmer Analyst - March 1987 to August 1998

Teamed with other developers to design, develop, and implement a Lotus Notes based project methodology management system involving the complete corporate project methodology life cycle of planning, analysis, design, development, and implementation.

Involved with the design and development of several databases that replaced paperwork intensive work processes into fully automated on-line systems such as forms routing systems.

Conducted classroom hands-on training for users on basic Lotus Notes fundamentals as well as training on specific applications developed in Lotus Notes.

Military Service History:

US Air Force Reserve (Retired) - Air Force Reserve Command, Robins AFB, GA. Major, Medical Service Corps.

September 1987 to December 2000

Activated for Operation Desert Shield/Storm. Served with the 2nd Air Evacuation Squadron at Ramstein AB, Germany. (January 1991 – April 1991)

US Army (Active Duty) -. Sergeant, Medical Services

June 1977 to September 1985

Served as medical laboratory technician, nuclear medicine technologist, and biology research technician.

Education:

MS Systems Management, U. of Southern California, Los Angeles, CA

BS Biology, Rochester Institute of Technology, Rochester, NY

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