Customer Service Food

Lorraine Ford

**** ****** ******, ******* ** ****8

Home: 404-***-**** - ********.*.****@*******.***

Professional Profile

Seasoned Bartender with four years of service at a high-end sports bar. Provided full food and cocktail service for large

groups and sporting events. Looking for an opportunity to expand my knowledge base.

Qualifications

Outstanding customer service Beer, wine and soju cocktails

Maintaining a clean bar Food preparation

Strong organizational skills Balancing the cash register

Extensive spirits knowledge Elegant garnish station setup

Relevant Experience

Recognized for outstanding customer service.

Consistently received 100% positive customer feedback.

Experience

Head Bartender

August 2012 to February 2016

The Sports Zone - Ellenwood, GA

Maintained full knowledge of bar and menu items and made recommendations. Maintained full knowledge of all menu

items, contents and preparation methods. Prepared mixed drinks; poured wine, beer and nonalcoholic beverages. Served

as backup for bartenders. Broke down bar after events and returned leftover liquor, glassware and banquet carts.

Collected money and made change. Opened and closed bar tabs and transferred tabs to dining area. Processed cash,

credit card and voucher payments. Stopped service to any adult furnishing alcoholic beverages to a minor. Upheld a high

standard of cleanliness in all work areas. Maintained bar stocks, replenishing daily as necessary. Stocked beer and wine

coolers. Performed closing duties including cleaning, sanitizing and replenishing. Cleaned and filled ice bins.

Maintained a neat personal appearance. Served each guest with a sincere, positive, pleasant and enthusiastic attitude.

Education

Certification : Bartending, 2012

The Lions Den Bartending School - Decatur, GA, USA

ServSafe Certified Food Handler

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