Customer Service Food Safety

JHONE ANTONY T. PACATANG

Najma Doha Qatar

Contact No+974********

E-mail Address: ************@*****.***.**

OBJECTIVE:

To be able to obtain any position where I would have the opportunity to contribute my skills and provide good service to the company and valued every client and customer.

PERSONAL DATA :

Birthdates : April 15, 1992

Age : 24 years old

Height : 5’5”

Weight : 59 kg

Nationality : Filipino

Religion : Roman Catholic

Civil Status : Single

Blood Type : AB+

WORK EXPERIENCE :

Currently working in Customer Service Agent/ Loading Assistant at QATAR AIRWAYS

from the Department of QATAR AIRCRAFT CATERING COMPANY at DOHA QATAR

as of August 31, 2015

JOB DISCRIPTION :

Responsible for flight Build/Dispatch/Loading/Offloading/Handover of assigned flights to Cabin

Crew as per Customer specification

Galley Loading Plan (GLP) and Food Safety Standard. Responsible also for correct Loading and

Offloading of Catering/Equipment/Bonded stores and Duty Free as per Customer specifications

and documentation in a designated time.

Credit Investigator and Collector & Sales Staff at DES Marketing YAMAHA 3S

at BASAC SAN NICOLAS N.BACALSO CEBU CITY

From February 3, 2014 to February 6, 2015

CAREER OBJECTIVES :

To work as a credit investigator for a private corporation and conduct background investigation on the financial status and marketing standing of credit applicants.

JOB DISCRIPTION :

Review credit applications and conduct background investigation

Process credit applications only after confirming financial status of applicants

Make phone calls, visit and interview individuals and business owners

Verify information provided by customers for credit

Investigate history and credit standings of loan applicants

Collaborate with credit rating agency and get required information

Inquire and collect information on social behaviour and credit report of individuals

SUMMARY OF SKILLS:

Excellent skills in credit investigation

Complete knowledge of banking services

Honest, sincere, patient, and hardworking

Excellent analytical and documentation skills

Experienced in conducting fieldwork

Matchless communication and interpersonal skills

Waiter at the same time Bar Attendant at Kusinang Cabalen

At SM NORTHWING, CEBU CITY

From September 23, 2012 to January 25, 2014

JOB DISCRIPTION:

To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere to all of our customers, with the key aim of retaining and attracting new customers.

DUTIES AND RESPONSIBILITIES:

Greets guests and presents them with the menu.

Inform guests about the special items for the day and menu changes if any.

Suggest food and beverages to the guest and also try to upsell.

Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system.

Obtaining revenues, issuing receipts, accepting payments, returning the change.

Performing basic cleaning tasks as needed or directed by supervisor

Personal Skills And Abilities

Having a positive and determined outlook on goals and objectives

Critical thinking efficiency

Good coping skills against stress

Easy adaptability to schedule changes

Ability to relate well with people from different cultures

Computer skills efficiency

Quick learner with a well developed sense of responsibility

Team – oriented worked

Technology friendly

TRAININGS and SEMINARS

New Joiner Induction Course

Conducted in Doha on 08 September 2015

Level 1 Basic Food Safety Course

Conducted in Doha on 08 September 2015

Qatar Avaition Services Airside Safety Awareness

Conducted in Doha on 7 October 2015

SGS Level 2 Award in Food Safety in Catering

Held at QACC Training Centre on 11 October 2015

Flight Catering Security Course

Conducted in Doha on 14 October 2015

Aviation Security Awareness Release 2015 Course

Online Course on 11 December 2015

Hamad International Airport Doha Qatar

Handling Bomb Threat Calls Course

Online Course on 06 February 2016

Hamad International Airport Doha Qatar

Fire Safety in Accommodation Course

Online Course on 20 July 2016

5 mos. OJT (ON-THE-JOB-TRAINING)

Banquet Section of the Food & Beverage Department

Housekeeping and Front Office in Sarrosa International

Hotel and Residential Suites Mabolo, Cebu City

Ladderized Curriculum Leading to the Degree of

Bachelor of Science in Hotel and Restaurant Management with TVET Qualification in Food and Beverage Services NCII

OJT (ON-THE-JOB-TRAINING) 240 hrs.

F & B in Harold’s Mansion Tourist Inn

Dumaguete City

May 8, 2011 – May 30, 2011

Ladderized Curriculum Leading to the Degree of

Bachelor of Science in Hotel and Restaurant Management with TVET Qualification in Housekeeping NCII

OJT (ON-THE JOB-TRAINING) Housekeeping

Hotel Camila

Dumaguete City

Workshop on Marketing Strategy

Market Segmentation and Trends

Siquijor State College Larena, Siquijor February 16, 18 and 21, 2011

Seminar/Workshop and Immersion at

M/V Super Ferry 21 and M/V Super Ferry 12

Sept. 20, 2010 – Sept. 25, 2010)

Career Opportunities Orientation

Audio Visual Room

Magsaysay Institute of Hospitality and Culinary Arts

September 22, 2010

EDUCATIONAL ATTAINMENT

COLLEGE

Bachelor of Science in Hotel and Restaurant Management

Siquijor State College

Larena, Siquijor

SY 2012-2013

SECONDARY

Saint Vincent Academy

North Poblacion, Larena, Siquijor

SY 2007-2008

ELEMENTARY

Larena Central Elementary School

Helen, Larena, Siquijor

SY 2002-2003

CHARACTER REFERRENCES:

MR. RICHARD B. NAQUILA

Branch Manager

DES YAMAHA 3S

Basac San Nicolas, N. Bacalso Cebu City

MS. MARTHA S. YAP

Officer in Charge-HR

Sarrosa International Hotel & Residential Suites

Cabahug St. Mabolo, Cebu City

MS. SARAH MARIE B. GADOR

Assistant Professor III

HRM OJT Coordinator

DR. EXPEDITA O. DURAN

Dean, College of Business and Management

Contact this candidate