Manager Administrative Assistant

BETSY McCULLOCH

*** ******** ***, ******, **, K*J 5Y9

613-***-**** *****.*********@*****.***

WSIB PROFESSIONAL

Workplace Safety and Insurance Board (WSIB) Professional with extensive experience promoting and implementing efficient and cost-effective return to work plans. An effective problem solver who employs strategic relationship-building, research and analysis and strong follow-through. Establishes programs and procedures, ensuring compliance with health and safety legislations and collective agreement requirements. Strategy Development Needs Analysis Change Management Policies & Procedures File Management Employee Management & Compensation Health & Safety Legislation Occupational Health Act Communication & Report-Writing MS Office (Word, Excel, Powerpoint) orgplus English WORK HISTORY

CITY OF OTTAWA, O ttawa, ON 1994 to 2016

WSIB Consultant ( 2 009 to 2016)

Planned, coordinated and managed Workplace Safety and Insurance Board (WSIB) claims leading to the early and safe return to work of employees who incurred a work-related injury/illness.

● Promoted rehabilitation by strategically managing the rehabilitation aspect of compensation cases.

● Coordinated, managed and audited financial aspects of corporate workers’ compensation claims.

● Identified and developed cost-reduction strategies and improvements regarding policies and processes.

● Trained and educated staff and management on WSIB claims details and regulations.

● Assisted supervisors with interpreting workers’ compensation legislation, agreements and contracts.

● Represented employees in compensation issues by served as an internal representative in dealings with employees/supervisors/union designates/managers/directors.

● Negotiated on behalf of employees and provided advice and information regarding rights and responsibilities.

● Ensured consistent and appropriate claims adjudication practices and return to work strategies by representing the corporation and by maintaining regular contact with the WSIB.

● Ensured suitability of modified duties by consulting with ergonomic team members.

● Undertook special projects as requested by the Program Manager of Employee Health and Wellness or the Manager of Occupational Health and Wellness. WSIB Officer ( 2004 to 2009)

Managed Workplace Safety & Insurance Board (WSIB) claims in accordance with the WSIB Act and Regional Policy.

● Promoted resolution and closure of claims by coordinating, planning and implementing return to work plans.

BETSY McCULLOCH

639 Bluegill Ave, Ottawa, ON, K2J 5Y9

613-***-**** *****.*********@*****.***

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● Clarified claim details, decisions and provided informative updates by liaising with WSIB adjudicators.

● Developed correspondence for updating manager and for advising employees regarding benefits, entitlements and the WSIB process.

● Verifies unusual claims by performing research and history reviews.

● Coordinated employee rehabilitation and related accommodations and developed detailed, written plans.

Administrative Assistant ( 1994 to 2004)

Provided administrative support to such city departments as Pensions, Licensing Transportation and Parking, Job Evaluation. Duties included maintaining calendars, fielding inquiries and ordering office supplies.

● Supported managers and staff by compiling information for reports.

● Provided coordination for meetings and appointments by preparing agendas and materials.

● Ensured effective operations by managing databases, filing systems and reports accurately and efficiently.

JACK BOWES AUTO SERVICE, K ingston, ON 2001- 2004

Office Administrator

Provided administrative support and office duties. EDUCATION & TRAINING

Office Administration, E xecutive - St. Lawrence College, Kingston, ON WSIB Administration - Algonquin College, Ottawa, ON Project Management - City of Ottawa

BIMS WSIB - City of Ottawa

Conflict Resolution - City of Ottawa

Critical Conversations - City of Ottawa

Health and Safety Awareness - City of Ottawa

Manager’s Learning Forum - City of Ottawa

Strategic Thinking - City of Ottawa

Team Effectiveness - City of Ottawa

Influencing Skills, Human Resources - City of Ottawa Attendance Management - City of Ottawa

SAP - City of Ottawa

PARKLANE - City of Ottawa

Equity and Inclusion - City of Ottawa

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