Customer Service Representative
Resume:
LaTiandra A. Smith
**** ******* **** ** **** Phone: 903-***-****
Dallas, Tx 75254 ************@*****.***
An experienced, dedicated customer service representative seeking to add expertise to your organization. Extensive knowledge and experience working in a customer focused business and providing world class customer experience. I have a proven ability to adapt in an ever changing environment. My ability to be a highly motivated self- starter and my willingness to grow and learn can be utilized to provide goal oriented benefits to your company.
Professional Experience
State Farm June 2015 - December 2016
Agent’s Office
Maintain exceptional departmental quality and productivity standards
File and maintain customer records
Provide world class customer service to retain current customers and ensure future business
Toyota of Grapevine November 2014 – March 2015
Pre-Owned Cars
Ability to overcome objections
Ability to negotiate
Trusted Advisor
Clay Cooley June 2014 – November 2014
Chrysler, Jeep, & Dodge
Salesman
Information Gathering
Customer Service
State Farm September 2013 – May 2014
CIOS
Data Entry Operator
Sorting through security sensitive information
High production based center
TDCJ- Michael Unit May 2012 – June 2013
Correctional Officer
Perform daily supervision of offenders
Inspection of facilities
Security and safety of fellow officers
Quality control
Franklin Financial Services January 2008 – May 2012
Customer Service Representative
Receive and respond to customer service calls
Troubleshoot and resolve customer account issues
Perform customer account maintenance
Selected Skills
Detail Oriented, Customer Focused, Creative Problem Solving Skills, Dedicated, Self-Motivated, Excellent Customer Service and Communication Skills, Strong Interpersonal Skills, Relationship Builder, Learns and adapts quickly, Results Oriented, Dependable, Analytical, Motivator, Multi-Tasking, Adaptable, 10 Key
Technical Skills
Microsoft Office, Microsoft Windows, Microsoft Outlook, Entry Data
Education
Southern University – NOLA 2009 – 2011
Undergraduate Studies
Southern University- Shreveport 2008 – 2009
Undergraduate Studies
University of Texas- Tyler 2007 – 2008
Undergraduate Studies
Jacksonville High School- Jacksonville 2003 – 2007
High School Diploma
Accreditations/Awards
Letterman in Volleyball and Basketball
Texas Scholar Graduate
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