Customer Service High School

Shakeera Bursey

***** ** ******* ** *********, North Carolina 27891 H: 252-***-**** C: 252-***-****

email: **************@*****.***

summary Accomplished and dependable team player who is cross trained in numerous areas of responsibilities. A results-oriented team leader who leverages strong communications skills. Effectively delegates tasks and ensures smooth operation. Adapts to change swiftly and with a good attitude. A loyal, high-achieving employee who is a good listener.

experience PFIZER (formerly Hospira), Rocky Mount, North Carolina

Line Coordinator 2007 - 2016

Coordinated the operation of manufacturing lines to assure that quality, compliance, safety, and production standards were met.

Organized and directed the placement of personnel on manufacturing lines, reviewed work order schedules and packages to requisition materials and supplies, scheduled equipment changeovers, performed line clearances, and audited completed work order packages.

Assured that line employees were trained and certified for assigned roles and that they met job standards.

Effectively communicated work instructions and coordinated the work of others.

Performed mathematical calculations.

Back-up Group Coordinator

Certified Line Coordinator

Certified Production Operator

BOJANGLES, Nashville, North Carolina

Cashier 2005 - 2007

Provided patient customer service in regards to products and purchases efficiently.

additional

experience HARDEE’S, Nashville, North Carolina, Cook/Cashier, 2003 - 2005.

education NORTHERN NASH HIGH SCHOOL, Rocky Mount, North Carolina

High School Diploma, 2005

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