Customer Service Representative

Professional Experience

Junior Assistant Manager 2011 – August 2015

Branch Operations Officer

Metropolitan Bank & Trust Company

Urdaneta Nancayasan Branch

Supervises the daily operations of the branch to ensure fast delivery of services, compliance with established policies and procedures.

Conducts performance evaluation of staff, discusses ratings with them, and submits recommendations to the Branch Head.

Formulates and implements business/client development strategies for the branch to attain its profitability/volume targets.

Solicits desirable businesses in accordance with specific targets and objectives set by Management by implementing strategies in account solicitation, deposit generation, foreign exchange generation, loans and credit operations, other products and services of the Bank and its subsidiaries/affiliates

Ascertains the profitability of the branch by maximizing spread in lending rates, proper granting/approving of waiver of charges emphasizing on traditional low cost funds rather than high cost deposits, and by encouraging full utilization of customers’ approved lines.

Attends to customers’ queries and ensures that immediate assistance is rendered regarding their banking needs.

Oversees performance and functions of branch personnel.

Regional Customer Service Representative 2010 – 2011

Metropolitan Bank & Trust Company

Luzon Area I Baguio Area

Reserved Pool-Teller, New Account, Clearing, Sundries, Loans

Customer Service Representative 2008 – 2010

New Accounts Clerk

Metropolitan Bank & Trust Company

Urdaneta Nancayasan Branch

Customer Service Representative 2005 – 2008

Teller

Metropolitan Bank & Trust Company

Urdaneta Main Branch

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