Customer Service Manager

Robin M. Scott

**** ****** *****., **************, ** 23111

804-***-**** Mobile ~ email:*************@*****.***

Experience:

Customer Service Account Manager, Cenveo

April 1990-August 2016

Customer Service Account Manager with 33 years of experience with one company. Served as main contact and liaison among customers, sales and manufacturing for business to business customer base. Responsible for all aspects of production and customer satisfaction from receipt of contract through delivery of finished product for accounts generating sales of 6 million annually.

Issue work orders, tracking of manufacturing progress to meet delivery deadlines

Maintained strong customer relationships and effectively communicated requirements and expectations to both management and manufacturing throughout the production process.

Present complex production plan for internal approval including scheduling meeting, writing agendas and presenting supporting material. Suggested improvement to production to production plan to improve efficiencies and/or cost to produce and confirmed cost updates with estimating.

Ensure projected production cost did not exceed contract pricing. Create purchase order and worked with outside vendors, managing external schedules to meet internal production requirements

Respond to customer complaints regarding the product quality and/or finished goods delivery, including conducting investigations and responding in writing to department heads and customers.

Production Manager, Cenveo

July 1983 -1990

Responsible for handling daily production issues, providing quality customer service to internal and external client, serving as a liaison with various departments and other administrative and management duties as assigned.

Education:

Norfolk State University

Social Work

Attended: 1976-1978

John F. Kennedy HS, High School Diploma

Attended: 1974-1976

Highly proficient in Microsoft Office, Excel, PowerPoint and MS400. Proficient in all administrative task including but not limited to data entry and complex filing system.

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