Customer Service State University

~Supervisor~

Qualifications Profile

A Dynamic leader, performance-focused professional, offering hands-on experience in personnel management, administrative services, project management, and logistics. Armed with outstanding interpersonal aptitude in dealing with patients and establishing positive rapport with all personnel and management. Proactive technician and fast learner; equipped with keen attention to detail and well-defined problem-solving, communication, and analytical skills. Recognized for quality and timeliness of reports, exemplary customer service delivery, and outstanding team player attitude.

Core Competencies

Organizational Leadership and Team Building

Administrative and General Management

Regulatory Compliance and Standards

Technical Support

Adaptability/Stress Tolerance

Project Management

Quality Improvement

Rapid Conflict Resolution

Inclusiveness

Problem Solving/Decision Making

Related Experience

Ford Motor Co., Memphis, TN Mar. 2016-Present

Operations Supervisor

●Manage and coordinate with outbound crew to ensure salaried coverage as needed across shifts.

●Work closely with UAW to ensure all policies/ procedure are adhered to, while maintaining a harmonious working relationship, while maintaining safe working environment and ensuring that the plant goals/obligations are met on a day to day basis.

●Assure flow of inbound/outbound material is managed according to Partners In Customer Satisfaction (PICS) Process.

●Assure continuous improvement through direction of the PICS process and the Continuous Improvement Process (CIP).

●Effectively assign initiatives to continuously improve performance.

Ford Motor Co., Plainfield, IN Oct. 2014 - Mar. 2016

POP Leader

●Team leader in lean manufacturing- working closely with UAW and company to ensure all policies and procedure are adhered to, while maintaining a harmonious working relationship and keeping safety, building obligations and goals first.

●Team leader for Continuous Improvement Process team to ensure building obligations and goals are met.

●Team leader dock distribution maintaining logistics for on time delivery

●Manage manpower scheduling for outbound dock distribution

●Stock keep inbound material from suppliers and PRC

●Pick outbound material with a quality driven mindset

●Dispatch warehouse task for outbound orders efficiently

●Inventory control (ICSV counter) to ensure accuracy of inventory in storage bins and adjust when necessary

●Utilize SAP for all functions; learning extensive use of SAP for multiple job functions

●Proficient in all functions of warehousing, licensed to drive warehouse PMHV.

Senior Plasma Center Technician BioLife Plasma Services Greensboro, NC 2013–2014

●Leveraged outstanding medical expertise in conducting a wide array of activities, such as taking vital signs; initiating blood draws and collection; providing injections; and proficiently reviewing medical records.

●Provided quality care and assistance to donors, which included performing venipuncture and sterile techniques, in adherence to the standard operating procedure (SOP); ensuring the disinfection of the protective equipment; and recording accurate information and results to the company’s system.

●Maintained constant coordination with the management and direct care staff on all medical assistance and administrative concerns.

●Received the Most Improved Employee Award in (Month) for demonstrating outstanding dedication and performance to work.

Other Experience

Research Coordinator North Carolina A&T State University Greensboro, NC 2013-2014

Customer Service Representative Gate City Transportation, Inc. Greensboro, NC 2013

Service Agent Dollar Thrifty Automotive Group Greensboro, NC 2013

Clerk Food Lion Greensboro, NC 2012–2013

Administrative Assistant North Carolina Agricultural and Technical State University Greensboro, NC 2009–2012

Education

Bachelor of Science in Animal Science (Dean’s List): 2014

North Carolina Agricultural and Technical State University Greensboro, NC

Professional Development

Biotechnology Certification: 2013 North Carolina A&T State University

Activities

Participant/Member, Men on the Move; 336 Aggies; Midwest Aggies; and North Carolina Agricultural and Technical State University Football Team; Boys and Girls Club of America

Mentor to Young Men of Community Volunteer at Humane Societies

Technical Acumen

Microsoft Office Suite (Word, Excel, PowerPoint, and Access) SAP

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