Manager Information Technology

Information Technology Professional

LESTER S. GROVATT

PROJECT MANAGER / PRODUCT MANAGER / DEVELOPMENT MANAGER I’m a hands-on IT professional looking for a senior leadership position where I would be able to apply my wealth of industry knowledge, decision making capabilities and leadership skills. The past decade of my career has been concentrated on application development in the public safety industry where I managed the SDLC process using both r apid application development (RAD) and Agile software development methodologies. During this time, I’ve managed or directed onshore and offshore software engineers, business analyst, functional architects, QA test and support.

I started my career as a hardware engineer working in the IBM “Research and Development Lab” where I spent over a dozen years within the HDLC process holding senior technical and management positions while being responsible for mainframe product signoff and release to manufacturing.

Throughout the years, I’ve also been in many customer facing roles while holding positions as a product manager, project manager, solution architect, sales engineer and support manager. Having spent over 30 years in the information technology industry, I have to admit that I have become more of a generalist at this point in my career. Having a deep understanding of IT architect, I have remained technical throughout the years, just not as technical as I once was. I’m still capable of running SQL enterprise manager to identify a long running query, a hung process, a fragmented index or I/O connection issue. The same is true for running a network trace or using operating system analysis tools such as the ones that come with the Microsoft Sysinternals suite. In my career, I have touched, interacted with or been under the covers of almost every discipline within the information technology industry. I have been designing, analyzing, architecting, integrating, deploying, testing, releasing, troubleshooting IT hardware, application software, operating system, database, network and telecom issues on mainframe, midrange and intel platforms all of my career.

In closing; I’m a information technology professional who is technical enough to carry a conversation with the smartest people in the room yet polished enough to present to senior executives or a room full of people. If given an opportunity, I’m sure can help your company compete and win!

Sincerely,

Les Grovatt

Mobile: 609-***-****

Email: LGr ******@*******.***

Area: Burlington, NJ

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SELECTED RESPONSIBILITIES AND ACCOMPLISHMENTS

Many of the job functions and skills listed below overlap one another as I have have always been in dynamic positions requiring the use of many skills.

(8) years of “Product Management” experience:

Established product vision and roadmap by gathering industry intelligence from external sources such as industry conferences, trade shows and direct customer contact. Also gathered internal business unit intelligence from sales/marketing, project management office, customer support and engineering.

Set SDLC priorities for development using a single “Agile Board” which was established by balancing the needs of internal business units and product vision.

Provided regular product release progress reports to Sr. Vice President and Director stakeholders.

Proficient using RAD and Agile development methodologies.

Developed/maintained product pricing and offering strategies.

(10+) years of “Project Management” experience:

50/50 split between customer facing and internal project management functions.

Established project timelines, statements-of-work and identified critical path while involving relevant stakeholders.

Coordinated resources (internal, third party and customer) as needed to execute the project plan.

Managed stakeholder relationships and project expectations when one of the project constraints would change such as scope, schedule, budget, resources, risk or quality.

Development project measurement tools that would be used to report status to all interested parties that would better present the overall picture of the project progress.

Collected payment milestones as key deliverable were achieved during the project lifecycle.

Proficient using Waterfall methodologies.

Traveled to customer locations and third party vendor facilities as needed.

(10+) years of “Software Release Management”:

Completely managed the SDLC process from planning to release.

Worked directly with software/database engineers to discuss requirements, propose solutions and validate designs of database, web service, user interface and workflow design changes and enhancements.

Ran triage meetings to review, challenge and priorities new bugs and proposed enhancements.

(10+) years of “Technical Management” experience:

Managed onshore and offshore software engineers along with hardware and firmware design engineers.

Managed test engineers, disaster recovery engineers, technicians and customer support personnel.

Managed project managers, support managers, business analyst and functional architects.

Responsible for performance reviews, performance coaching, salary administration and budgeting.

(1 0+) years of “Hardware/Firmware Engineering/Test/Release” experience:

Worked in the IBM research and development lab holding various hardware engineering and management positions which were responsible for the bring-up, test and release to manufacturing of mainframe processors, operating systems, and peripheral devices.

(10+) years of “Sales Engineering/Solution Architect” experience:

Assisted sales in “Closing the Deal” via full function product demonstrations or presentations of both hardware and software solutions.

Analyzed custom application development requirements, architected and proposed solution, work with engineering to establish effort-of-work and provided sales with internal cost estimates. 2

Designed SAN solutions for enterprise installations in an effort to streamline the backup and recovery timeline by reducing the complexity and cost of ownership.

Worked on opportunities to move distributed windows server environments and midrange environments up to the mainframe to reduce the complexity and total-cost-of-ownership.

Responded to RFP requests in order to win new business.

(10+) years of “Business Analyst” experience:

Gathered requirements by speaking to customers and/or internal business units, analyzing complex enterprise designs, troubleshooting technical problems and/or by performing a GAP analysis of technical specifications.

Analyzed workflows, performance bottlenecks, general business and technical problems so as to produce either a business requirements document which could be used to propose a technical solution to a business problem or produce a functional requirements document that could be used to propose a technical solution.

Worked extensively with software engineers during the grooming process to translate, decompose and estimate full stack application enhancements and problems into manageable sprint execution tasks.

Architected enterprise-wide network and application integration solutions based upon analyses and requirements gathering.

Performed engineering bring-up and test acceptance of delivered application solution.

Managed communication and relationship with customers and/or stakeholders as appropriately required.

Traveled to customer locations and third party vendor facilities as needed.

(10+) years of “Customer Support” experience:

Having over 22 years of development experience on hardware and software, I have always been in a position to provide Tier-3 support to internal and external customers as difficult technical situations involving stability, functionality or performance would arise.

Many times this would require an onsite visit to manage the customer relationship and to troubleshoot the issue first hand.

(5) years of “Disaster Recovery Engineering” experience:

Worked directly with customer to test their business continuity restoration capabilities by assisting the bring-up efforts of their information technology environment in a disaster recovery setting. This mostly involved troubleshooting operating system, application and connectivity problems that would arise in a multi-platform environment.

(5) years of “Training and Product Release” documentation:

While at Caliber and Archonix, I was responsible for producing the product release documentation.

Provided company wide webinars of new product features, enhancements and functions.

At times I was responsible for actually training-the-trainers at the customer’s facility.

(1 ) year of “ Telecomm Engineering” experience”:

Designed and provisioned private telecommunication circuits that would enable connectivity to a particular customer facility via our mega-center in Philadelphia or Chicago by way of our private network backbone.

Worked with local and long distance carriers to provision circuits into the various points-of-presence across the country.

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EMPLOYMENT HISTORY

CONSTELLATION SOFTWARE 11/2013 - 09/2016

Senior Product Manager

(aka) Harris Computer Systems (dba) Caliber Public Safety (dba) SECURUS TECHNOLOGIES 06/2005 - 10/2013

Director of Product Development, Project Management & Support

(aka) Archonix Systems (dba)

IBM CORPORATION 02/2000 - 04/2004

IT Solutions Architect / Sales Engineer (Level 59) SUNGARD CORPORATION 09/1993 - 01/2000

Disaster Recovery Engineer, Telecom Engineer & Project Manager

(aka) SunGard Recovery Services (dba)

IBM CORPORATION 07/1981 - 05/1993

Mainframe Development Manager / Advisory Engineer (Level 57) Education

International Business Machines E-Business Framework & SAN Solutions 2000 - 2002 Mount Saint Mary College Business Management Coursework 1985 - 1988 NYS Department of Labor BSEE (Professional Degree) 1986 Dutchess Community College: BSEE Coursework GAP 1982 - 1985 International Business Machines: Computer Design Concepts 1981 - 1993 Lincoln Technical Institute: Associates Degree in Electronics 1979 - 1981 4

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