Customer Service Manager

Zeshaan Sumra

Buyer

Summary of Qualifications

Zeshaan Sumra is a graduate of Brown Mackie College. He has an Associates of Applied Business Degree in Business Management. Zeshaan is passionate about sustainability and customer service as it relates to improving the Buying/Merchandising process. While working toward his Associates Degree, Zeshaan utilized his managerial acumen to develop his family-owned business, Dry Cleaning, Etc. His experience has helped him cultivate excellent customer service skills as well as a proficiency in mediating conflict situations. For the past five years, Zeshaan has been working with Green Bean Delivery, an online-based organic & natural grocery company based in Cincinnati, Ohio. As an Assistant Produce Manager he has learned how to efficiently track and monitor large volumes of product as well as work in a fast-paced, team-based environment. Now acting as Buyer/Produce Manager, Zeshaan is focused on nurturing positive vendor relationships, resourcefully supervising assistant managers and staff, and ensuring the best course of action is always taken to meet division and customer requirements. Zeshaan is available to start a position on short notice.

Education

Associates of Applied Business Degree in Business Management

Brown Mackie College; Fort Mitchell, Kentucky 2010

Core Courses: Principles of Accounting, Principles of Macroeconomics, Marketing and Advertising, Human Resources, Principles of Finance, Advanced Project Management, Environmental Science, Composition

Technical Skills / Core Competencies

Microsoft Office / Adobe Photoshop / Forklift Certified

Professional Experience

Buyer / Produce Manager September 2012 – Present Green Bean Delivery – Cincinnati, OH

Monitor and determine the timing and quantity of items to buy based on a detailed understanding of vendor, category, market, and forecasting indicators

Analyze and interpret multiple sources of information in order to determine the best course of action to meet division and customer specific requirements

Effectively communicate with divisions on inventory requests and concerns that affect sales

Establish positive vendor relationships supporting collaboration and management objectives

Prepare weekly schedules for assistant managers and employees as well as offer any requisite training

Assistant Produce Manager March 2011 – September 2012 Green Bean Delivery – Cincinnati, OH

Assisted with inventory and confirmed invoices/produce reports

Ensured all safety and health protocols were being followed along with all applicable local/state/federal laws

Maintained close communication with appropriate support staff informing packaging and preparation employees with knowledge of weekly produce as well as ensured packaging lines were correctly stocked and prepared

Received and inspected product from delivery trucks and adhered to the company’s protocols and procedures to ensure quality standards for customers

Plant / Store Manager October 2004 – July 2011 Dry Cleaning, Etc. – Crescent Springs, KY

Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts

Listened to and resolved customer complaints regarding services, products, or personnel

Mechanical knowledge of dry cleaning and laundry machinery and equipment

Coordinated locally targeted sales promotion activities, such as preparing merchandise display & advertising copy

Knowledge of Environmental Protection Agency (EPA) guidelines regarding toxic waste and complied with standards in order to efficiently dispose of hazardous materials

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