Customer Service Microsoft Office
Resume:
Mikayla Werner
Burlington ON, L7M 0E7
Phone: 905-***-****
Email: *************@*******.***
Summary of Applicable Skills
● Ability to think critically and problem solve
● Excellent organizational skills with the ability to research, plan and execute complex tasks
● Ability to work independently and as part of a team
● Detail orientated with the ability to notice and resolve errors, edit a variety of documents, and remain focused during repetitive tasks
● Quick learner with a positive approach to new learning opportunities
● Excellent time management skills with the ability to balance multiple tasks while still producing high-quality work
● Proficient in Microsoft Office, including Word, Excel, Outlook and PowerPoint
● Strong verbal and written communication skills with the ability to convey information clearly and concisely
● Refined customer service skills with the ability to listen actively in order to satisfy client needs
Education
Wilfrid Laurier University, Waterloo Ontario September 2016 - present
● Working towards an undergraduate degree in the Honours Communication Studies program
Work Experience
Panago Pizza, Burlington, Ontario May 2014 - September 2016 Pizza Chef and Cashier
● Customer service experience
o Responsible for presenting a clean, orderly restaurant in order to provide an enjoyable dining experience for customers
o Handled customer requests with positivity and ease at all times o Processed various transaction types, including credit, debit and cash
● Time management skills
o Responsible for preparing high quality food while also attending to customer requests in a timely manner
o Often responsible for opening the restaurant, which required food preparation, cleaning, and balancing the till to be completed before business hours commenced
Kurtz Orchards, Niagara on the Lake, Ontario June 2014 - September 2015 Wedding Server
● Ability to work independently and as part of a team o Worked with a team of staff to quickly set up banquet tables with plate settings, table clothes and centre pieces
o Worked with this same team to clean up the banquet hall after wedding receptions, ensuring each task was completed efficiently and filling in gaps when needed
o Responsible for waiting on tables; this required excellent communication between the waiting staff and the kitchen staff in order to ensure service was properly timed
o Provided extra assistance to other waiting staff when needed by clearing plates, re-filling water glasses and answering questions o Remained sensitive to boundaries when assisting tables assigned to other waiting staff, allowing co-workers to remain in their leadership roles and providing assistance from the ground up
Volunteer and Leadership Experience
Dr. Frank J. Hayden Secondary School
Assistant Cheerleading Coach
● Organizational skills
o Developed and adhered to weekly practice schedules o Monitored athletes’ progress and performance in order to identify areas for potential growth
Score keeper
● Attention to detail
o Responsible for recording, tallying and posting scores for high school basketball games, ensuring scores were recorded and added accurately Extracurricular Activities
● Dr. Frank J. Hayden Athletic Council
● Dr. Frank J. Hayden Rugby Team
● Competitive Gymnastics (Provincial gymnast)
● Competitive Cheerleading (Worlds Team)
References
Laurie Izaguire
Wedding Coordinator, Kurtz Orchardz
Niagara on the Lake, Ontario
*************@*******.***
Angelina Barbiero
Teacher/Head Cheerleading Coach
Frank J. Hayden Secondary School, Burlington, Ontario 905-***-****
*********@****.**
Imam Ali Ayam
Owner/Manager of Panago Pizza
Burlington, Ontario
*******.*****@*****.***
Contact this candidate