Customer Service Representative

Professional Summary

Skills

Work History

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**** ** *** ******, *****, Florida 33161 • Cell: 305-***-**** • *************@*****.*** Medical Administrative Assistant with excellent communication skills . Seeking a opportunity in the medical field where my educational background can be utilized.

Data Entry/ 50WPM typing speed

Professional phone etiquette

Excellent communication skills

Intermediate in MS Knowledge of claims

Knowledge of HIPAA/OSHA Infections Disease

Certification

Works well under pressure

Customer service-oriented

Articulate and well-spoken

Flexible

Multitask in a face pace setting

Associate, 08/2016 to 03/2017

United States Medical Supply – Doral, FL

Answer high volume calls from patients

Follow up with patients to alert them when time is due for supplies Contact Physician offices to obtain prescriptions for mail order supply Run and check eligibility on insurance, verify all patient account information before reinstatement Trouble shoot patient meters and follow up to assure patient is well educated with testing Verify address before re sending mail to alert patient of upcoming orders for testing supply Responsible for using company computer system to complete orders and manage inventory Responsible for completion of company paperwork and electronic data entry Other duties and responsibilities as assigned

Customer Service Representative, 10/2014 to 08/2016 Teleperfomance – Margate, FL

Answer high volume calls from patient or their representative, regarding patient bill balances, payment plans, credit card payments, re billing insurance companies and general customer concerns. Help Members Search for providers

Maintain all compliance and HIPAA regulations at all times Ability to work in a face paced environment

Ability to meet production standards and handle other projects as assigned Apple Technical Support Advisor, 12/2013 to 10/2014 Teleperformance – Margate, FL

Responsible for trouble shooting all Apple Devices Running Diagnostic test to isolate system and make recommendations for potential solutions. Strive to exceed key performance indicators

Metrics include average handle time, sales and customer satisfaction Blackberry Specialist, 01/2011 to 10/2013

Teleperformance – Margate, FL

Responsible for answering calls and providing assistance by helping customer with all areas of concern for all blackberry devices

Trouble shoot and exhaust all issues before replacing device Assist customer when making monthly payments

Education

Follow up with customers on their issues

Front Desk, 01/2010 to 11/2010

Elite Guard – Sunny Isles

Welcome all residents, guest and vendors to the community Tactfully handle residents questions including problem resolution Receive and direct packages and incoming call

Front Gate Security, 02/2008 to 11/2009

American Guard – Miami, FL

Managed office supplies, vendors, organization and upkeep. Direct guests and routed deliveries and courier services. Greeted numerous visitors, including Vendors

Maintained a clean reception area, including lounge and associated areas. Alert residents of their guests

Patrol and document entire facility on a hourly base Cashier/ Customer Service, 06/2005 to 12/2007

President Supermarket – Miami, FL

Receive cash and credit transactions

Greet customers in a clean and orderly fashion

Provide customer with appropriate receipt for each transaction Assist customers on a day to day basis

Medical Administrative Assistant: Admimistrative Assistant, 2010 ATI College of Health - Miami Gardens, FL

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