Customer Service Microsoft Office

Kareen Matthew

*** ********* ******, * ** G*, Manhattan, NY NY 10012

Email: k ********@*****.***

Phone 646-***-****

Nationality: British

PERSONAL PROFILE:

My name is Kareen Matthew. I have recently immigrated to the USA from London and hope to be a valuable asset to your organization. I am hardworking, honest, and a confident person, organised and motivated at all times and enjoy working as part of a team. I am reliable, punctual, dedicated and would appreciate the opportunity to contribute to your business. EDUCATION:

2006- 2007 NVQ Level 2 in Customer service (City & Guilds) U.K 2005-2006 T raining in Adult Basic Life Support (Regent Resuscitation Consultancy) U.K 2005 Training in Cross Infection (Henry Schein) & (S4 Dental) U.K 2005 Training in First Aid (SM&MS) U .K

2004 Fire Marshall Course (Alpha Fire Training) U.K 2003 Dental Receptionist Course (The Association of Medical Secretaries, Practice Managers, Administrators and Receptionists Limited) U.K 1990-1992 A cton Technical college (London, UK)

Secretarial Course

1982-1987 S t. John’s Christian Secondary School, Grenada, West Indies GCE O’Levels:

● English Language, Grade C

● Human and Social Biology, Grade C

● Commerce (Business studies) Grade C

● Agricultural Science, Grade C

WORK EXPERIENCE:

1998-2015 C amden Dental Centre

7 7 Camden High street, Camden Town, London, NW1 7JL Dental Administrator/Manageress

Duties:

Calculating staff hours and submitting to payroll for processing

● Filing and retrieving patient’s dental records, scanning letters

● Issuing account letters to patients and processing payments

● Completing insurance forms for payments

● Carrying out credit control on a monthly basis

● Answering telephone calls and dealing with queries relating to treatment and fees

● Data entry of patient’s information onto computer software

(Arthur Dental system and Software of excellence) proficient in microsoft office ( word & outlook)

1989-1996 T H Ricketts and Associates

192 Church Road, Northolt, Middlesex, London, UK

Dental Receptionist/nursing assistant

D uties:

● Dental Nursing assistant

● Dental administration

● Ordering stationary supplies

● Cash reconciliation

SKILLS:

● Excellent communication and organisation skills

● Well-m annered and respectful to others/teammates

● Proficient with using computers

● Excellent at Problem solving and lateral thinking

● Compliant at learning new skills as required

● Advance level Typewriting (45 WPM)

H OBBIES & INTERESTS:

● Music

● Dancing

● Reading

REFEREES:

Dr Martin Gilbert Wendy Francis

77 Camden High Street, UK Malaysia Airlines, 247-249 Cromwell Road, UK

(44-20-738*-**** Tel: (44-079**-******

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