Retail Management
Resume:
Diane Sheard
*** ***** ***** ****, **********, Pennsylvania 18443
********@*****.***
Store Manager General Manager
Areas of Focus: Top Line Sales/Customer Service – Management
- Qualifications Profile
Goal-oriented, high-performing, and client-focused professional, offering comprehensive experience in business development,
operations management, and customer service. Adept at achieving and exceeding sales and profit goals; coupled with the ability to
provide effective resolution to business issues and challenges; prioritize client demands; and streamline workflow to ensure
productivity. Armed with strong interpersonal and communication aptitudes in fostering and maintaining strong, trust-based client
relationships. Proficient with Microsoft Office Suite (Excel, PowerPoint, and Word).
- Areas of Expertise
Profit and Loss Management Inventory Management Client Needs Assessment Events Administration Performance Management Sales
Maximization Account Management Team Development and Supervision
- Professional Experience
Home Depot - Various Locations (2005–2017)
Store Manager, Thompson, NY Sep 2011–Present
Assistant Manager of Operations, Middletown, NY May 2009–Sep 2011
Department Head and Key Carrier, Paint, Service, Desk/Vault, Hardware Aug 2006–May 2009
Service Desk Associate, Honesdale, PA Oct 2005–Aug 2006
Render keen oversight to 4 assistant store managers and an average of 125 to 170 associates
Hold full responsibility in managing store operations, including profit and loss administration, inventory and asset protection,
employee staffing and scheduling, and merchandising
Conduct recruitment, interviews, and customer service training
Take charge of overseeing online business and overall aspects of interconnected retail, including training of associates and pick up
and storage for customers
Develop and maintain relationships with all level of professionals, customers, and the community
Proactively collaborate with community officials in dealing with various areas, such as zoning compliances, property procurement, as
well as inspections and compliance issues
Communicate with legal personnel in addressing customer-related cases, depositions, and local lawsuits
Make use of open door policy/transparent management style in establishing strong relationships with employees
Provide effective mentorship, one-on-one training, and teaching on fundamental and advanced business classes to develop future
department heads, assistant store managers, and store managers
Notable Accomplishments:
Played a key role for the introduction of diverse technology programs, such as but not limited to Bay Sequencing, and various
computer and inventory programs
Successfully implemented new projects, as well as conducting training programs
Conducted various presentations for both district and regional women in leadership programs
Participated in regional hi-potential training and successfully completed the Executive Development Program (EDP)
Gained promotions for demonstrating keen expertise in sales and business development
Spearheaded efforts in increasing annual sales volume from $32M to $40.6M, while serving as a store manager
Surpassed sales goals and store controllable operating profit (SCOP), thus receiving Sales and Profits awards; enabling store
associates to receive Success Share twice a year; and obtaining store managers ring and 7 diamonds, including bonus pay and stock
Earned the following commendations and rankings for demonstrating exemplary sales and leadership performance:
Best shrink beat to plan within the district for 2014 and 2013;
Best percentage beat to plan within the region for online sales comprised of 83 stores in 2014;
#1 tool rental in the region in 2015; and
#1 in credit card applications for the district during three consecutive years, from 2014 to 2016
- Earlier Career
Dunkin’ Donuts/Baskin Robins Franchise - Honesdale, PA
Owner Operator
Sun Chemical Corporation - Carlstadt, NJ
Northeast Sales Manager
- Education
Associate’s Degree in Business Management
Berkeley College, Ridgewood, NJ
- Professional Development
Women in Leadership Training
Leadership Training
Inventory/Freight Flow
Annual Customer Service Training
Annual HAZMAT Safety and Regulations Training
Operational – Business Acumen
Human Resources
- Activities
Local veterans – Housing and Fundraising, Volunteer Donor
Fire Department and Sheriff Office, Volunteer
Local Camps, Volunteer Educator
Homeless Federation and Pantries, Volunteer Contributor
Eagle Scout Program, Volunteer
Local theaters, clinics, geriatric units, and animal shelters, children’s groups, Volunteer Donor
Contact this candidate