Mandarin Customer Service

Caroline C. Cheng

Contact Information: Big Horseshoe Drive, Barangay Horseshoe, Quezon City; ************@*****.***; 092********

Education

Adamson University Manila

Graduate of Bachelor of Science in Commerce- Major in Management Mar. 82

St. Jude Catholic School- Intermediary & High School Mar. 78

Tower Languages Tutorial Centre Makati City

Certification-Mandarin Intermediate 7 Feb. 18 June 2, 2007

Berlitz International passed Mandarin Language Assessment July 12, 2014

Languages: English, Mandarin, Fujianhua, Filipino

Skills: Microsoft Excel, Word, Outlook, Stenography, type English (40 wpm);

speak, read, type (Pinyin) Mandarin Chinese ( Traditional & Simplified)

Professional Experience

Teledirect Telecommerce Philippines Pasig City Bilingual (Mandarin, English) Customer Service Representative. Oct. 26, 2015- Nov 30, 2016

Handled inbound and did outbound calls to Asia pacific (mostly Chinese ) customers experiencing travel and account related issues; explained products, policies and services

Respond to emails in traditional/ simplified Chinese or English (according to language preference)

Shore Solutions Pasig City

Bilingual (Mandarin, English) Customer Service Representative. Aug. 11, 2014- Oct. 16, 2015

Handled inbound calls from Chinese customers in the USA experiencing SIM card related issues; offered/ explained products and services to Chinese customers

Assist America of the Philippines Makati City

Assistance Coordinator (English, Mandarin, Filipino, Fujianhua Nov. 30, 2004-Dec. 2012

Handled 7 bank accounts, did monthly bank reports; input & validate each entry

Prepared wire transfer- payment to international & local providers

Prepared monthly accounting reports for 2 major US clients

Consolidated bank report, invoices, reimbursement reports & did expense recording

Prepared invoices & debit notes monthly- based on case report, check vouchers

Accounts payable function, checked bills including supporting documents

Administrative function- coordinated service and repair functions with appropriate vendors

Handled inbound & outbound calls of traveling clients experiencing travel related issues-

communicated with people in Asia, Australia, Europe, Middle East, USA etc.

Underwent 2 week training at Assist America US operations center

Trained China staff for 10 months, trained India staff for one month created cases, did QA

Convergys Phils. Services Corp. Pasig City

Technical Support Customer Representative Jan. 12 to June 30, 2004

Handled inbound calls from US customers experiencing DSL connectivity & technical issues

Underwent Product Specific Training and Communication and Culture Training

BA Securities, Inc. Mandaluyong City

Managing Cashier December 2001 to Nov. 2002

Managed the daily operations of the stock brokerage

Receipt & disbursement of checks, stock certificates, invoices & other documents

Performed the accounts receivables and accounts payable function

Robinsons Savings Bank Quezon City

Marketing Assistant - June 2000 To June 2001

Promoted and sold the bank s products & services to existing & potential clients.

Performed customer service functions

Purchasing Supervisor/ Executive Assistant- October 1997 to June 2000

Purchased furniture & equipments, office supplies, and business forms for all 4 branches of the bank

Worked with all departments and branches regarding their supply needs

Researched prices from accredited vendors before submitting them to the Treasurer

Coordinated service and repair functions with appropriate vendors and contractors.

A.D. Gothong Manufacturing Corp. Cebu City

Assistant to the Finance Manager August 1995 to Feb. 1997

Performed accounting entries to the subsidiary and general ledgers.

Performed accounts payable function-reviewed vouchers to ensure accuracy

.BA Securities, Inc. Mandaluyong City

Cashier April 1994 to Aug. 1995

Oversee day to day office operations

receipt & disbursement of all checks, stock certificates & other documents

performed accounts payable & accounts receivable functions

checked settlements of stocks; certificate custodian; petty cash custodian

Cabo Cheng International Trading Enterprises Makati City

Assistant Manager Jan. to Sept. 1994

Oversee day to day office operations; managed the store inventory

Performed accounts payable functions such as checking vouchers

Performed accounts receivable functions such as preparation of aged receivable report

Prepared bank deposits and reconciled bank statements

Astro Steel Manufacturing Co., Inc. Valenzuela City

Credit and Collection Head 1991 to 1993

Performed accounts receivable functions such as preparation of aged receivable report

Credit checking with banks & deciding clients' credit worthiness, set credit limits

Monitored warehouse inventory movement

Georgie Cabo Cheng Paco, Manila

Retail Manager March 1982 to Dec. 1990

Managed the daily operations of a retail grocery

Cashier; purchased and managed the inventory; reconciled bank statements

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