Customer Service Manager
Resume:
PATRICIA ALEXANDER
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SUMMARY
Procurement SAP consultant from 2005 to present with extensive experience in the following areas: Quality Assurance; Superb Resolution Skills; Team Player; Detail Oriented; Highly Analytical; Strong Work Ethic; Total Customer Focus; Adaptable Problem Solver; Excellent People Skills.
Problem-Solving and Analysis: Utilized analytical abilities and liaised with team members while building relationships with partners to deliver mutual benefits using a systems-oriented approach to facilitate efficient and effective solutions.
Enter PO as buyer of electron assembles, and components, fabricated and machine parts.
Skills in purchasing, Expediting, Negotiation, IR/GR and invoicing. Processing PO from RFM and Requisitions.
Update vendor contract, request setup of Capital Projects AFE and WBS provide charge codes.
Assist in setting up contract in SAP for consultants and brokers to release PO.
Submittal of RFQ; coordinated requisition for 500 downstream construction sites; coded invoices in SAP workflow for all sites; created material master, entered equipment record, and transferred material
Worked with internal and external clients to enter data and complete Purchase Order process when ordering goods and services when a purchase order was required; assisted in training in SAP
Complied field productions reports, obtained drilling permits and maintained well logs.
Processed purchase order from RFM and requisitions; large volume of part and supplies; entered change orders, revised, and confirmed PO; expedited orders for drawing, MMR, status report, test report, pulled material/commodity in, pushed material out
Ran blocked reports to resolve price/line items, invoices, PO increase/decrease, line not match, account assignment closed, credit memo, no IR/GR (invoice received - goods received), erroneous PO, requested PODs, and prepared proposals; worked extensively with accounting department to resolve issues
Updated Vendor contracts requested setup of Capital projects AFE and WBS; provided charge codes
Interfaced with legal department; assisted in setting up contract in SAP for consultants and brokers to release PO and outline agreements
Run Blocked reports to resolve price/line items invoice, Po increase/decrease (change orders). Gather, recorded, tracked and verified data.
TECHNICAL SKILLS
MS Office (Word/Excel/PowerPoint/Access)
Sigma Six Training
Ariba/Maximo/Lawson
Extensive SAP Modules - MM/SD/PM/FI/CO/SRM
PROFESSIONAL EXPERIENCE
Nolan & Sanders Associates September 2015 – Oct, 2016 Business Administrator
Developed and coordinated with various vendors for the meetings, arranging the guest speakers, selecting the venue and arranging for the offsite meetings.
Assisted the service mangers in surveys on both the domestic and the international market.
Designed and implemented marketing strategy to help the client in understanding the facilities the company provides.
Audited the reports for the services carried in the market.
Helped in developing a presence of the company on the internal AIG website to ensure visibility.
Provided clerical administrative support to the senior administrator.
Prepared and coordinated the travel plans and maintained the daily tasks of the office.
Maintained the personnel files and other office documents.
Reviewed the documents for format errors.
Direct Energy, Houston, TX - Contract 10/2014 – August 2015
Project P2P SAP/SRM Procurement Analyst
My duties were PO closures, Held PO que, PO cleanup, Gr/Ir cleanup SRM /SAP
Terminations, Audits and Reassignments.
Monitor all purchase requisitions for compliance and recommend changes to requestors and/or route to appropriate approver.
Work with procurement team to create and maintain product catalogs in procurement database.
Identify catalogue opportunities and ensure catalogues are updated and maintained as required in line with internal service level.
Monitor usage of the procure to pay system and provide corrective action to resolve training and policy/compliance shortfalls.
Develop action plans for the successful transformation of identified commodities from traditional to e-Procurement.
Communicate pertinent information to Procurement Manager in a timely and professional manner.
Assist with development and implement continuous improvement within the E-Procurement process.
Assist in the communication of Approved training materials (both hard and soft) to support new and existing users within the SAP SRM enterprise.
Assist with distribution of communication materials to be circulated across the SRM user community including approved updates to the SRM Share point site.
Maintain and communicate analytical / statistical reports for business partners using SAP BW related to supplier spend and category expenditure.
Assist with execution of departmental SLA metrics for creation and approval of purchase order processing across enterprise.
Responsible for support of our client’s-wide procure to pay activities.
ENI Petroleum, Houston, TX - Contract 05/2012 – 03/2014
Project: P2P SAP Business Analyst/Conversion (08/2013 – 03/2014)
Reviewed manual contracts for pricing and payment terms for conversion of price list from PDF/Word to Excel to upload into Hubwoo; utilized SAP to extract data (price list) for upload and analysis and created contract/vendor data lists in MS Excel for uploading into system
Identified and documented issues and errors pertaining to data upload and created and produced ad hoc reports
Provided Help Desk support and training for all vendors/suppliers/clients, old and new, coming on to P2P; walked them through the ECOF/PO status of SAP, if it had been accepted or approved for the SES to be entered for payment
Pulled documents from DMS (Document Management System) Pull price list from SAP, contracts, and agreements/amendments for conversion
Provided support to vendor/supplier, procurement department, and AP
Tracked status of PO/E-tickets/invoices; monitored aging PO not accepted or processed by supplier; monitored aging SES not financially approved and aging invoices not processed by AP
Performed ETL (Extract, Transform, and Load)
Supported all external offices with all pricing requirements; negotiated pricing to ensure the Company's offerings were competitive and that the rates met the Company's profitability
Assisted supplier/vendor in identifying the appropriate catalog line items to use; explained the P2P process; assisted in accepting the ECOF, SES, and invoices; forwarded all technical issues to Hubwoo customer care; contacted and assisted when SES/Inv were rejected in SAP; created presentations for vendor training
Assigned product codes before the initial upload
Investigated and assisted in resolving price issues, catalog pricing issues, and worked internally with procurement and vendors to resolve
Monitored P2P compliance and support process
Escalated and explained supplier Hubwoo training and P2P process issues
Covered all aspects of data conversion: extraction, profiling, cleansing, standardization, validation, and conversion
Used knowledge of SAP data dictionary across various modules and across various business processes to guide cross-functional client teams on SAP Master Data-related matters
Managed timely delivery of converted data to SAP application support teams and business process teams for unit testing, integration testing, user acceptance testing, and training
Client: Anadarko (05/2012 – 04/2013) - Contract
Project: Supply Chain Management Procurement Purchasing/SAP Specialist
Calculated figures and amounts, discounts, interest, commission, percentages, area circumference, and volume
Entered GR/IR and SE as well as work IR/GR issues
Entered requisitions from field manager to purchase orders; assisted field buyers with SAP issues and communicated resolutions
Worked in SAP workflow to forward FI documents
Reviewed and worked on invoices on the Parked report and MRBR report
Backed out entries or duplicate invoices/payments
Worked with buyer/vendor to resolve outstanding invoices
Communicated with internal and external clients and processed large volumes of invoices FI and MM documents
Managed large volume workflow for ordering of goods and service; trained internal and external clients in SAP applications and best practices process
Assisted in verification of expense coding, payment terms being met, and discounts taken
Hess Corporation, Houston, TX - Contract 03/2011 – 07/2011
Ariba Contract Administrator Support/SAP Procurement Purchasing Specialist
Added contracts into SAP, FileNet, Ariba, and shared drives; updated contracts in Ariba
Created and updated contracts MSA ESA, CSA (Master, Engineer and Contract) and commercial agreements in Ariba
Looked for the contract status, whether it needed to be published; amendment and non-discloser, standalone contract (when the date was upon completion), perpetual contract (when there is no date set in contract)
Searched for the adoptions or parent companies and any renewals of existing agreements; the owners of the contract authoring contracts and the terms and condition verbiage
Worked with the Tendering manager that oversaw the project, gathering the contracts and quotes or backup for the contractors being tendered
Involved in tendering contracts, usually a request for tender; loaded contracts into Ariba, FileNet, and the shared drive and attached any support such as Excel spreadsheets, Word .doc or .pdf supporting information into SAP
Ran open commitment report/open order reports, outline agreements by vendor/account
Worked in the Global Supply Chain E&P department reviewing contracts for relevancy in conjunction with responsible buyer and contract owner
Maintained and managed service purchase orders in accordance with Global Procurement policy
Maintained records in accordance with Company’s Record Retention policy for invoice backup documentation
Assisted in PR/PO creation in SAP, Master, commercial, amendments, and installation; customer service, research support, PO/contract history, invoice reconciliation
Once Staffing, Houston, TX – Contract 06/2010 – 01/2011
Consultant/Recruiter
Skilled in conflict resolution, performance evaluation, facilitating diverse learning, and building productive relationships with clients and staff
Used analytical techniques such as flow charts, surveys, and process mapping to eliminate duplication, facilitate workflow, and assure optimum utilization of staff and equipment
Performed needs assessment to identify training needs of students; applied teaching strategies and evaluated student performance
Implemented accounting and software training programs resulting in successful job placement
Chevron Phillips Chemical LLP, Houston, TX - Contract 10/2008 – 12/2008
SAP Tech/Contract Administrator/Purchasing Specialist
Entered contract information into contracts between CPChem and mother companies
Contacted vendors to update contracts and insurance certificates, pollution liability, waivers, occurrence, commission liability, and customer service
Loaded contract information into SAP; load labor and bill rates and material and equipment rates into SAP for suppliers
Ensured all contracts and pricing rates were accurately maintained between company and contractors as well as in a database for reference and retrieval
Interacted with staff, contractors, attorneys, technical personnel, finance, risk management, all operating groups, legal department, and management to ensure accurate and timely process of contracts and demonstrates applied understanding of basic contract law.
Exxon (HCP) Chemical Plant, Houston, TX 03/1992 – 09/1995
Contract: Shipping Coordinator
Responsible for Expediting and Logistics Coordination with the Transportation Department to ensure on-time delivery of goods to job sites Responsibilities included: preparing bill of lading, scheduling of bulk truck rail cars and tote tank drums as well as load times
Modified, edited, and verified all orders
Prepared manual bill of lading, set up files, filed, faxed all work to carriers and customers, and signed all outgoing bill of lading and other paperwork
Organized work with all shipping entities and pulled and processed all data sheets and orders
Participated in on-call rotations
Negotiated orders with all parties involved; obtained Department of Transportation for bill of lading, placard, MSDS data sheets
Oversaw operations of truck scales and weighting bulk truck in and out; shipped export orders and signed dock order, bill of lading; printed the markings diagram and shipped international orders
Requested tracking information and/or POD from suppliers, freight forwarder, or field personnel to complete receiving in ERP system
Produced, kept up-to-date weekly expediting reports and reported changes to project team
EDUCATION
Bachelors of Business Management, Lone Star College, Houston, Tx (In progress)
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