Customer Service Sales
Resume:
Wenifredo E. Alba Jr.
U *** Banyan, East Raya Gardens
Mercedes Ave, Pasig City
*************@*****.***
Experience
Bilingual Italiana
June 2011- July 2012
Aegis People Support (Makati) Philippines
(1 years 1 month )
Account HotelClub / RatesToGo (Orbitz Worldwide Inc. )
Industry Hotel Reservations
Specialist Customer Service and Sales
Position Level Executive Operations / Back Office
Specialized for customer service and sales, as regards hotel reservations, as well as in any errors or
complaints related to reservation, I have received appropriate training, able to solve any problem or
be imminent. Qualified to take important decisions to resolve issues related to the assigned work.
Dealing with hotels bookings reservation as well, assist hotel complaints for the Italian Customers,
have the responsibility to resolve all issues and provide all that is necessary for them, refund them
directly using the right confidentiality for the privacy deal using professional work ethics for customer
service..
Education
High School Graduated (1991/1995) Alessandro Manzoni (Milan) Italy
Additional Info
I lived in Italy for over 27 years, specializing in different jobs, it’s a great honor to say that I can
adapt to any type of work as like many others like me who had to leave their country of origin be able
to find work or to be with their family. Coming back here in my home country, I had the experience of
working in a call center more than a year I able to use my skills on the Italian language and to
improve my English, my work concerns especially to assist Italian clients who have needed
information, assistance of various kinds, and to convince them to buy our products (Hotel
Reservation). In addition to the tasks to those I described I emphasize that I was qualified to be able
to assist our customers to use the highest decision to resolve any problem related to the reservation
purchased from us.
Other Information
More than 17 years of experience of work in Italy. Complete with government contributions
paid for the right to pension in Italy.
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