Customer Service Data Entry

VERONIQUE BEAUDOIN

**** ********** ** * ** 780-***-****

Edmonton, Ab T6K 1W1 **********@*****.***

ADMINISTRATIVE SUPPORT

I am bilingual, self motivated & dynamic in pursuit in an administrative position with over 5 years experience in Customer Service. I have strong work ethic, goal orientated, and driven. I have a great relationship with management follow through with all given task. I am a quick learner with the ability to problem solving, solutions-focused interpersonal style that creates strong long term relationships.

CAREER PATH

International Association of Heat & Frost Local 110

OFFICE ADMINISTRATOR 2012-2017

As working as a Office Administrator,

Work in a fast paced environment, taking in multiples of inbound calls and interacting with members at the reception desk pertaining to member’s biddings and concerns as well as responding to fax and emails.

-Regular receptionist duties of answering incoming phone calls, interacting with union members, fielding questions and concerns to the proper department.

-Responsible for handling member payments for fine, dues & balancing reporting daily

-Organizing and delivering the mail in a timely manner

-Establish great working relations with fellow employee's upper management, suppliers, members & continuously strive to improve the level of Customer Service provided by the company's standards.

-Perform highly extensive client data entry in a timely and accurate manner, while staying to department policies & standards

-Responsible for the day to day kitchen duties

-Place supply orders and distribute them to the appropriate person

-Prepped monthly meeting minutes with senior staff

-Assisted with Election mail outs, and assisting with the Election committee

-Sending Agreements & packages to the Job Stewards to the appropriate site

J. Ennis Fabrics

ASSISTANT BUYER 2010- 2012

CUSTOMER SERVICE AGENT 2009-2010

As working as a Customer service agent,

work in a fast paced bilingual environment, taking care of multiple inbound calls & emails pertaining to customer orders, queries & complaints as well as doing the fax & email orders that came in, and as well doing the Blind orders.

-Back up support for a senior agent in making sure all Returns and Credit were done in a timely manner.

- Establish great working relations with fellow employee's upper management, suppliers & external clients to maintain & continuously strive to improve the level of Customer Service provided by the company's standards.

-Perform highly extensive client data entry in a timely and accurate manner, while staying to department policies & standards

-Possess excellent troubleshooting skills to assist clients with various issues

-In-dept product knowledge to build client relations in order to assist with customer orders.

-Strong liaison between clients & other departments including Technical Support, Account Receivables to resolve issues and to ensure payments are being sent to us.

As an assistant buyer I have taken on numerous skills. Working closely with the Product Manager, I have performed the following duties.

-Assist the Product Manager, in planning various trips around the world, with air fare, hotels, show passes, booking meetings

-Assisting the Product Manager, in creating a new collection from beginning to end. From picking out the fabric, naming them, making sure all testing is complete, meeting with the Marketing team to make sure all is on schedule. To launching the product. This is done twice a year with many books done up at once.

-Correspondence with various mils from all over the world.

-In-depth product knowledge to build client relations in order to assist with other departments questions.

-Strong liaison between suppliers & other departments including Sales, Customer Service, and Account Payable to resolve issues and to ensure payments are being sent to the suppliers.

-Possess excellent troubleshooting skills to assist others with various issues

-Perform highly extensive client data entry in a timely and accurate manner, while staying to department policies & standards

-Serve as a key resource to peers, providing training on policies & procedures

InterCall Canada

EXPERT ACCOUNT MANAGEMENT SPECIALIST 2007 - 2008

SENIOR ACCOUNT MANAGER 2006 - 2007

ACCOUNT MANAGER 2005 - 2006

EVENT SPECIALIST 2005 - 2005

RESERVATIONS/CONFERENCING SPECIALIST 2004 - 2005

Hired by the world's largest conferencing company to provide a wide variety of client relations. Help in support ranking from technical trouble shooting to I.R quality assurance & client concerns.

-Work in a fast paced bilingual environment, taking care of multiple inbound calls & emails pertaining to service request, queries & complaint

-Establish a great working relations with fellow employee's upper management & external clients to maintain & continuously strive to improve the level of Customer Service provided by the company's standards.

-Perform highly extensive client data entry in a timely and accurate manner, while staying to department policies & standards

-Possess excellent troubleshooting skills to assist clients with various issues

-In-dept product knowledge to build client relations in order to assist in providing conferencing solutions.

-Depended on providing adequate knowledge & relaying to clients with both audio & web conferencing set up.

-Self-motivated to take initiative & resourcefulness to complete multiple concurrent tasks in a high pressure fast paced environment to maintain excellent customer satisfaction.

-Flexible in switching roles between departments, rising to the challenge of managing diverse functions while working independently in the Account Management, Call Execution & Reservations

-Strong liaison between clients & other departments including Technical Support, Account Receivables & billing to resolve issues and to ensure payments are being sent to us.

-Serve as a key resource to peers, providing training on policies & procedures

-Efficiently create, update & modify high-profile companies, accounts & it's users.

-Participate in both weekly & monthly quality assurance & reporting conference calls as the sole Canadian representative for some of InterCall's largest accounts.

-Creation & Analysing reports of global implemented companies

-Completed monthly collection calls in accordance with communication with the sales representative in regards to a customers outstanding accounts on a timely manner.

-Responding to customers billing questions & provide a variety of specialized reports upon request.

-Maintain accurate records regarding the status of collections on accounts, including extensive documentation of calls.

-Posses a strong Customer Service focus & advise customers on available payment alternatives

-Extensive work with non-profit organisation through InterCall's variety of clients

SKILLS

Fluent in French & English

MS Office (Word, Power Point, Access & Outlook)

Microsoft Excel 2007 Level 2 Certified

Strong PC skills

Strong Internet research skills

60 + WPM

EDUCATION

Graduated from McNally Composite High School in 2001

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