Customer Service Administrative Assistant
Resume:
Misty Liebisch
Kansas City, MO *****
***.********@*****.***
Objective: To continue to assist the community by means of stability and self-sufficiency.
Knowledge: Social Work, case management, mentoring, conflict resolution and various other therapy based abilities. CRM, HR, and Executive Administrative Assistant abilities.
M.A Student in Clinical Psychology December 2013-Present
Walden University, Minnesota
Created The KC Sisterhood- February 2015-Present
A Networking group dedicated to a socially disadvantaged women’s resource in Kansas City, Missouri.
Emergency Assistance Case Manager
Bishop Sullivan Center October, 2016-Present
Conduct comprehensive interviews with families and individuals requesting assistance using Strengths Based management
Assess the needs of families applying for Emergency Assistance.
Determine eligibility for services and/or referrals.
Provide assistance with distribution of food and clothing resources.
Assemble and maintain accurate hard copy files for both Emergency Assistance and Case Management clients through MAAC Link.
Maintain current client information in the MAAC Link database.
Provide monthly program data.
Manage diverse streams of funding.
Maintain budgets.
Support and facilitate the day to day operation of the Emergency Assistance Services programming.
Submit data to funders
Service Coordinator-Part-Time (Senior Adult Housing)
Phoenix Family July, 2015---October, 2016
Evaluates the conditions, needs, and services of the low-income senior residents through interaction and assessment and case management using strengths based approach.
Facilitates the coordination of programs that improve health/quality of life such as social isolation, health, finance, daily living skills
Support in the need of emergency assistance and crisis management
Maintains/reaches out to community resources to work in collaboration for residents needs
Documents extensive data on each resident
Provide Emergency Assistance through MAAC Link and in affiliation through Kansas City Medicine Cabinet.
Develops and created monthly newsletter and calendar
Coordinates community needs by implementing programs that will increase quality of life such as mobile pantry, book clubs, giving the basics, etc.
Maintains monthly budget for specific property.
Counseling Experience
AmeriCorp-Cradle Beach July 2014-January 2015
Counsel’s emotion and academic health of third –eight grade at risk youth
Makes appointment with students at house or other areas to ensure relationships
Communicates with parents, and teachers
Caseload of 12 students every year.
Summer Camp and monthly visits into city with students
Provide community resources to families on at needed basis.
Volunteer Experience
Volunteered in Namibia, August, 3rd, 2013 to August 1st, 2014.
Namibia
•Namibian Teach a Child to Learn English
•Trained for 6 weeks to teach native Namibian children English as well as play therapy, mentoring and educational tutoring.
•Worked and lived in Hostel with children to oversee therapeutic and educational daily activities
•Helped maintain financial records of Hostel.
ASI-Office Manager/Executive Assistant 2008-2012 Kansas City, Missouri
•Organized meetings
•Arranging appointments/travel arrangements; booking transport and accommodation
•Ordering supplies
•Dealing with correspondence, complaints and queries
•Preparing letters, presentations and reports
•Supervising and monitoring the work of secretarial, clerical and administrative staff
•Managing office budgets/payroll/invoices
•Worked as a liaison with staff, suppliers and clients.
•Implementing and maintaining procedures/office administrative systems
•Delegating tasks to junior employees
•Organizing induction programs for new employees/orientation
•Ensuring that employee manual and safety policies are up to date
•Handling staff recruitment and appraisals
•Attending meetings with senior management/took meeting minutes
•Kept personnel records and wage changes of employees
•Managed Customer Service reps, on CRM based system.
University of Missouri Kansas City Work Study Student-2004-2008
Kansas City, MO
•Worked in various office around campus while attending full-time classes
•Basic office skills, grade appeals, confidential professor information (tenure, promotion, salary, etc.).
MA in Clinical Psychology- 2014-Present
BA at University of Missouri Kansas City-2011 Criminology and Minor –Women and Gender Studies.
Certificates
Over 36 hours of Senior adult training (Aging, end of life planning, abuse, Medicare, etc.).
Mandated Reporter
TEFL (English Teaching)
USIP Conflict Resolution
CPR
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