Manager Operations

Tammy Acierno-Armstrong (MBA)

Blythewood, SC ****6 ************@*****.*** 270-***-**** https://www.linkedin.com/in/tammy-armstrong-599117122

Director / Plant manager

Industry leader with over 20 years’ experience at Amazon and General Motors with proven strengths in all facets of facilities and operations management. Dynamic communicator with talent for negotiation and skillful leading hundreds of employees in both union and non-union environments. Demonstrated success driving key measurables including production, quality, and staff performance; consistently recognized for measurable success through strategic planning and implementation. Proven expertise in:

Plant & Operations Management

Strategic Planning and Implementation

Supply Chain Logistics

Warehouse Management

Total Quality Management (TQM)

Lean Manufacturing

Staff Leadership & Development

Materials Management

JIT Manufacturing

Budget Coordination

Education and Certification

Master of Business Administration

Ashland University, Ashland, Ohio

GPA 3.

Bachelor Science in Biology and Environmental Science

Ashland University, Ashland, Ohio

Certified Quality Engineer – American Society for Quality Control (ASQC), 2000

Professional Experience

Body Sculptor CrossFit Box -Campbellsville, KY- small business owner

Amazon.com – Campbellsville, KY and Columbia, SC, 2010 – Present

Assistant General Manager, 2016 – Present

Orchestrate processing of over 3M units of inventory weekly by over 3K associates, while operating within budget constraints. Oversee all operational functions within 1.3M square foot sortable center. Supervise Operations Managers in Inbound, Outbound, Quality, and Support functions. Evaluate current processes and policies and identify areas for improvement. Develop processes and policies in collaboration with Director of Operations, associates, and leadership team to optimize productivity and leverage expenses. Evaluate current methods and procedures Foster employee-centered work environment to ensure satisfaction and eliminate need for unionization.

Key Contributions:

Generated consistent 8% year-over-year improvements in all fulfillment center areas by ensuring efficient incoming and outgoing inventory processing.

Achieved Variable Compensation Pay (VCP) target for associates for first time for Fulfillment Center.

Slashed year-over-year operational costs for July Prime Day Sale by 33%.

Implemented visual management and redundancy messaging to improve FC communication.

Senior Operations Manager – Inbound/Quality Department, 2013 – 2016

Developed and executed strategic initiatives to improve throughput and quality metrics. Standardized processes in collaboration with peers in FC and network roles.

Key Contributions:

Mentored operations/support team Shift Operation Managers to become AMAZON senior leaders.

Established system to alert employees to support needed, utilizing ANDON board for visual display and sound notification.

Improved efficiency by installing Receive Dock Sort Line Conveyance for preparation of PID in 2015.

Implemented visual TAKT feedback for receive dock sort line.

Eliminated redundancy between ICQA and ISS support roles by consolidating into one team.

Cross-trained customer return associates with ISS support roles, reducing ticket ques while phasing out customer returns processing.

Sr. Operations Manager – ICQA/Learning & Vendor Returns/Customer Returns Processing, 2012 – 2013

Monitored strategies, processes, and standards, collaborating with team to improve operations. Produced Capital Asset Requests (CARs) to obtain and install upgraded equipment. Managed Outbound operations during peak periods.

Key Contributions:

Improve safety and productivity through installation of auto-conveyance in Single Toys.

Reduced IRDR results from 9,000 IRDR average to under 5,000 IRDR.

Orchestrated implementation of new scanners, reducing unscannable errors.

Supported required process audits and drove tier 1 development through the introduction of seasonal PAs/researchers in ICQA during peak.

Managed Outbound operations during peak, including unprecedented 400k units processed in one day in 2012.

Operations Manager, 2010 – 2012

Continually improved processes, work methods, and labor standards by assessing efficiency and safety and making recommendations for changes. Conducted capacity planning and analysis. Utilized decision-making tools such as Lean Process Improvement methodologies to complete Kaizen projects designed to increase efficiency and meet financial thresholds.

Key Contributions:

Served as leader for Shingi Prep Kaizen with expected annual savings of $375K, Shingi Received Dock Kaizen with expected annual savings of $200K, and Trans-in Dock Kaizen with expected annual savings of $50K.

Developed Design of Experience (DOE) for analysis of current ICQA count strategy, resulting in improvement from 2% defective bins to 3% on average.

Improved UPH by 30% by realigning Customer Returns peak processing.

General Motors – Lordstown, OH, and Shreveport, LA, 1997 – 2010

Assistant Plant Manager – Stamping Facility, 2007 – 2010

Supported plant manager in strategic planning and budget management. Coordinated daily functions including safety requirements, quality initiatives, and throughput targets. Oversaw 25 salaried and 350+ unionized employees, maximizing productivity and improving staff morale through role standardization. Established strategic partners with union counterparts. Generated operations budget with focus on cost saving initiatives.

Key Contribution:

Establish successful process to verify correct blank locations on pallets before introduction into press line, reducing in-front-of-line downtime 10%.

Manufacturing Shift Leader – Production, Maintenance, and Tool & Die, 2006 – 2007

Coordinated first shift, managing 30+ production and 10 skilled trade employees in stamping operation. Drove continuous improvements in safety, throughput, quality, and cost. Ensured compliance with OSHA standards.

Key Contributions:

Generated 74% reduction in excessive downtime during tooling change for next job.

Reduced external line transitions by average of 13 minutes by utilizing balanced chart, effective work allocation, and redesigning work duties.

Saved over $600K and shipping costs by driving 25% improvement in existing load hours in six months.

Additional experience includes role as Manufacturing Planning Manager & Program Manager at General Motors..

technology proficiencies

Microsoft Office Suite • GM Material Database (MGO) • MySQL

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