Customer Service Manager
Resume:
Kelvin King
Apt **
Merriville, IN 46410
**************@*****.***
Work History
Walgreens Distribution Center
Via People Spartan Staffing
**** * **** *** ******, IN 46410
Walgreens 888-***-**** (Leslie Webb)
Spartan Staffing 219-***-****
12/27/16 to Present
Position: Product Return Specialist
Flavor Focus llc
1210 Swift Rd Addison, IL 60101
11/1/15 to 7/5/16
Position: Chemical Compounder (Lead tech)
Duties and accomplishments:
Mixed raw materials to manufacture base flavor concentrates for medicines, beverages, and confectionary products.
Member of SQF certification team.
Member of Safety Team.
Trained in GFSI requirements.
Developed batch production SOPs in accordance with SQF certification requirements.
Worked with team to create documentation systems specific to food safety practices, verification process systems, product identification, traceability recall processes, allergen management, and training programs.
Developed and conducted GMP training in accordance with applicable SQF modules.
Trained associates in extract, slurry, emulsion, and key based chemical production.
Provided PPE testing for company equipment implementation
Trained associates in dry blending and dry product packaging SOPs.
Partnered with R&D to develop new product batch mixing SOPs.
Developed and maintained documentation processes for GMP, SQF, and HACCP awareness training programs.
Trained packaging associates in high speed packaging environment.
Conducted and documented bix testing in accordance with QC/QA SOPs.
Performed scale and equipment calibrations
Coordinated equipment and work area sanitation practices in wet production environment.
Supervised material handlers in performing bi annual inventory audits.
Albanese Confectionary
5441 W Lincoln Hwy Merriville, IN 46410
11/1/14 TO 10/31/15
Position: Chemical Compounder (Lead tech)
Duties and accomplishments:
Coached and developed compounders in blending raw materials for confectionary products.
Trained techs in color batch formulations
Trained compounding techs in HACCP awareness
Maintained inventory tracking system and raw material loss/waste documentation.
Supervised product and packaging line changeover sanitation activities.
Trained compounding associates in system start ups and shut downs in accordance with company SOPs.
Trained compounding associates in emergency system shut down procedures.
Coordinated with engineering and sanitation department to develop preventive maintenance schedule.
Partnered with R&D in nutraceutical and wellness product development.
Experienced in handling, use, and storage requirements of hazardous materials.
Working knowledge of mogul operations.
Created new hire training programs for manual blending, and automated touch screen production system.
Scheduled daily lunches and breaks for Compounders, mogul operators, and packaging associates.
Performed mathematical recipe adjustments, and performed alterations for batch rework or product quality rectification.
Flavor Focus llc
1210 Swift Rd Addison, IL 60101
2/1/13 to 10/31/14
Position: Chemical Compounder
Duties and accomplishments:
Followed recipes in weighing and blending raw materials to produce flavor products.
Performed weighing, scale and equipment calibrations.
Conducted GMP training .
Trained in HACCP certification requirements
Additional work history:
GNC/Optimum Nutrition
Though Labor Temps Staffing
Aurora, IL 60506
1/11 to 2/13
Position: Compounding Associate
Mixed dry raw materials for vitamin supplement products.
Performed material handling duties.
Worked on high speed packaging lines.
Conducted packaging line changeovers
Performed trouble shooting techniques to resolve production/packaging issues.
The Headline Barber Beauty Salon Aurora, IL
Owner/Operator
4/2003 to 4/2011
Owned and managed barbershop/ beauty salon.
Managed day to day functions
Supervised and trained crew of 5 employees
AT&T Chicago, IL
Customer service manager
6/94 to 12/2002
Education
Iowa State University Ames, IA
Communication Studies major. 3 years completed towards degree
Romeoville High School, Romeoville, IL
Skills and competencies
Experienced in coaching and developing employees in accordance with companies core competencies to positively drive production and performance.
Experienced in monitoring, providing skill assessment, and conducting performance feedback sessions to positively drive performance and reinforce desired behaviors.
Creating employee progressive/corrective action plans.
Experienced in managing in union environments.
Working knowledge of GFSI
Working knowledge of SQF certification process
Developing and conducting training programs, in particular to GMPs for processing food products.
Knowledgeable in HACCP awareness.
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