Customer Support

CURRICULUM VITAE

Ms. MAHALAKSHMI. Mobile:880-***-****

EDUCATIONAL QUALIFICATION

S.No

Academics

Name of the Institution

1

X

Bentick higher secondary school, Chennai – 7

2

DECE

Thai moogambigai polytechnic college,Chennai -107

STRENGTHS:

Creative, qualitative work, fast learner, analytical & logical, Time Management.

Career objective :

To work in challenging environment that promises growth as well as

Opportunity to learn more.To shoulder responsibilities effectively and contributute towards the growth of the organization with the skill I possess and have developed.

Software Packages :Ms Office(Excel,Word & power point)

Browsers : Internet Browsers.

Personality skills:

Excellent Inter-Personal and communication skills

Willingness to learn

Sincere,Hardworking and Dynamic.

Ability to work independently.

Managerial Aptitude

Controlled Aggressiveness

Pressure bearing

Manage Change

Telephone Skills:

Effectively Managing Inbound and Outbound calls

Problem solving skills

Innovation in the work place

Corporate Etiquette

Interpersonal Skills.

WORK EXPERIENCE:

Previous Experience:-

Customer Support Associate:

I.SERCO BPO SERVICE LTD.,

(From Feb’ 2011 to June’ 2012)

Voice : (Aircel Postpaid welcome calling Outbound process)

Calling the customer and verifying their details and entering the data in Siebel.

Attending Inbound calls and solving their queries

Coordinating and helping the Managers regarding the work distribution.

Responsibility:-

Ensured optimum productivity by encouraging multilingual skills.

Delivery management to the Customer’s.

Job Profile:

Working as a Telecom Associate to resolve customer queries.

Tools: CRM & POS Application.

Current profile :-

Customer support Executive ;

Acquired Skills & Achievements .

Ability to perform work under pressure.

Received a Rising Star Award Cash Prize In Inbound Process.

Organizational Skills.

handled the call in Inbound and Outbound.

II.TECH MAHINDRA BUSINESS SERVICE GROUP:

(Fom May 2014-2015 May )

VOICE : VODAFONE PROCESS (INBOUND)

Receiving the customer call and verifying their details and entering the data in Siebel.

Attending Inbound calls and solving their queries

Coordinating and helping the Managers regarding the work distribution.

Key Responsibilities & profile:

Working as a Telecom Associate to resolve customer queries.

Tools: CRM & POS Application

III.Dr.Agarwal’s Eye Hospital

(April 2016 - Till Now)

FRONT OFFICE & CASHIER:

Greet and welcome visitors and Patients to the Hospital make them comfortable while taking information regarding their visit to the hospital from them

All Admin Activities

Provide Assistance to the front desk in handling patient admissions

Maintain Petty cash Logs, Receipts and balances on a daily basis

Cash Receiving from all departments like(op,opticals,pharmacy,Ip)

PERSONAL DETAILS

Date of Birth : 02.05.1990.

Marital Status : Single.

Father’s Name : G.Mani.

E-Mail ID : ******************@*****.***

Language known : Tamil & English.

Address for Communication : # 2/73, MOGAPPAIR WEST,

CHENNAI -37.

PLACE:

DATE : Signature

(M.MAHALAKSHMI)

Contact this candidate