Real Estate Customer Service

Angelique M. Long

**** ***** ******, ** ● Atlanta GA 30316

**********@*****.***● 404-***-****

PROFILE SUMMARY

Competitive Advantage:

• 4+ Years Real Estate Experience

• 9+ Years of Legal Secretary and Executive Secretary Experience

• 8+ Years of Business Ownership and Sales Experience Core Competencies:

• Results Driven Outcomes in Legal Environment

• Strong Office and Program Management Skills

• Skill in Forming and Managing Collaborations

• Exceptional Customer and Client Service

• Effective Communicator and Presenter

• Proficient in Legal and Real Estate Terminology

• Expertise in Analyzing and Strategizing Home Buying Options for Clients

• Exceptional Marketing and Advertising Strategist

• Expert in Providing Oversight and Delegating Operations as a Business Owner Education

1992 – 1993 Washington Business School Vienna, V.A. Legal Secretarial Certificate 1985 – 1988 Chamberlain Career Center Washington, D. C. Secretarial Certificate 1985 – 1988 Eastern Senior High School Washington, D.C. Academic Diploma Professional Certifications

● January 2017/Accredited Buyer’s Representative Certificate/Atlanta GA/ABR Designation

● December 2016/Pricing Strategies - Mastering CMA Certificate/Atlanta GA

● February 2016/New Home Selling Exert Certificate/NHSE Designation/Atlanta GA

● March 2013/Georgia Institute of Real Estate/Atlanta, GA/Real Estate Agent/Realtor

● June 2004/Patent & Trademark/Washington, D.C./Patent & Trademark Certificate PROFESSIONAL EXPERIENCE

Dates of Employment: July, 2013 – Present

Title: Realtor, Accredited Buyer Specialist, New Home Selling Expert Employer: Keller Williams Intown Atlanta, Atlanta GA

● Develops and delivers presentations and consultations for new clients, first time buyers, new constructions homes, and other programs.

● Conducts analysis and assessments of clients to identify prospective homes, which align with their needs, priorities and desires in order to accurately identify prospective homes.

● Provides a comprehensive and structured home showing experience through effective coordination of appointments and providing driving instructions and property facts sheets in preparation to show listings to prospective buyers.

● Collaborates with vendors in or associated with the real estate industry. This includes escrow companies, lenders, home inspectors, pest control operators, etc. to ensure terms and conditions of purchase agreements are met before due diligence deadline and closing date.

● Evaluates, negotiates and prepares offers and repairs for home purchase. Studies each option and utilizes strategic strategizing for multiple offers. Angelique M. Long

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● Compiles market statistics and reviews with clients to determine competitive market price.

● Prepares supporting documents including but not limited to: contracts, purchase agreements, closing statements, deeds, and leases.

● Promotes listings through advertisements, open houses, and participation in multiple listing services.

● Plans and conducts a prospective client activity plan, which includes daily lead generating, follow-ups, networking and communication with clients and agents. Dates of Employment: November 2010 – December 2013 Title: • Commission Sales Associate

Employer: Nordstrom Inc., Atlanta GA

● Provided outstanding Nordstrom’s customer service and represented the company’s brand in an exceptional manner.

● Maintained an advance understanding and knowledge or brand history and store products, awareness of all promotions and advertisements and consistently surpasses hourly sales goals.

● Initiated Fashion Rewards Credit Accounts and improved sales by building & maintaining quality customer relationships which led to repeat business.

● Identified opportunities and suggestions to grow brand business.

● Aided customers in locating low inventory merchandise, placed special orders, shipped and tracked products and ensured customer received merchandise in guaranteed time frame.

● Handled and processed register transactions such as cash payments and credit card payments.

● Initiated new accounts and applied price adjustments.

● Improved sales by maintaining customer relationships.

● Ensured merchandise met brand's image standards. Dates of Employment: September, 2004 –July, 2009

Title: Owner / Manager

Employer: Laicez Shoe Boutique, City, State

● Developed and revised annual business and marketing plans.

● Established company operating plan, which included the principles, policies, mission and goals.

● Conducted extensive research of State and Local Guidelines & Procedures and gained a thorough understanding of the processes to obtain appropriate licenses, permits, taxes and occupational requirements.

● Established vendor’s line-of-credit merchant accounts, both nationally and internationally.

● Performed merchandise research and buying for all inventories.

● Generated all sales, inventory, and yearly asset reports. Monitored store fluctuating revenue reports and maintained all operational bills and accounts.

● Created and implemented store campaigns and promotions. Prepared and managed correspondence, newsletters, sales, flyers and holiday cards distribution customers.

● Creating profitable marketing strategies via radio and publications.

● Arranged travel accommodation nationally and internationally to conventions and trade shows.

● Created and operated an on-line web store, processed orders and shipped purchased merchandise.

● Organized in-store private viewing parties, shows and events.

● Provided outstanding sales assistance and customer service skills, while building great relationships. Dates of Employment: August, 2000 – September 2004 Title: • Legal Secretary – Real Estate, Business Law, Patent Prosecution and Litigation Employer: Nixon Peabody LLP, Washington D.C.

Angelique M. Long

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● Provided secretarial assistance to Partners and Associates, with support to Real Estate, Business Departments, Patent Prosecution and Litigation.

● Drafted and edited various Legal Documents including; Partnership Agreements, Purchase Agreements, Loan Assumptions, Engagement Letters, Divisional, RCE, CIP transmittals, Election/Restriction Requirements, Certificates of Correction, Status Inquiries and Maintenance Fee transmittals.

● Prepared and filed patent applications and related documents, including Drawings, Petitions, Priority Documents, Assignments, Declarations, Information Disclosure Statements, Amendments, Notice of Allowance and Appeal Briefs with the USPTO.

● Maintained case files and daily dockets.

● Arranged travel accommodations.

● Managed and organized monthly video conference meetings and RSVP’d for seminars as guests and speakers. Updated the calendar of events. Communicated and resolved scheduling conflicts.

● Managed and processed client billing, time and attendance records, expense reports and check request for attorneys and staff.

● Maintained files for a large number of clients, client contacts and initiating files for new matters. Dates of Employment: January, 1997 – August, 2000

Title: • Legal Secretary – Labor and Employment Law, Litigation and Immigration Employer: Krupin, Greenbaum & O’Brien, Washington, D.C.

● Prepared various legal correspondence i.e., Subpoena, Excelsior List, flyers for Union Elections, Affidavits, Replies, Answers, Request and litigation documents for filing with local, out of state courts and other agencies.

● Identified and coordinated the scheduling of court reporters and conference rooms for out-of-state depositions.

● Prepared Immigration and Naturalization Service (INS) forms, Visitor Exchange Forms and Prevailing Wage Request Forms and assisted in obtaining Permanent and Temporary Residency for foreign clients in the United States.

● Coordinated transcription of foreign documents from various languages into English. Conducted evaluations of foreign credential in relations to U.S. merit.

● Arranged extensive travel accommodations and completed the paperwork required for reimbursement.

● Maintained pleading folders, client files and attorney files in a systematic manner. This allowed easy access and the ability for other staff to located files in my absence.

● Managed and processed client billing, time and attendance records, expense reports and check request for attorneys and staff.

Dates of Employment: May, 1995 – January, 1997

Title: • Executive Secretary

Employer: Jackson and Tull Chartered Engineers, Washington, D.C

● Managed the calendar and provided day to day support to the President/CEO.

● Maintained Presidential Portfolio, scheduled meetings, luncheons and receptions. Independently resolved calendar conflicts based on President/CEO’s priorities and company’s strategic goals.

● Prepared correspondence, proposals bids, specifications and managed/completed general assignments.

● Arranged travel accommodations and completed paperwork for reimbursement in a timely manner.

● Prepared classified ads for local and international publications.

● Managed, tracked and maintained professional licenses for firm and engineers.

● Handled all incoming/outgoing mail, calls and interaction with clients.

● Created newsletters, flyers, charts, holiday notifications and business cards.

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