Business Development

Resume

Personal Information

Name: Theresa Lundall

Address: * *** *****

Maple Drive

Northworld

Mobile: 082-***-****

E-mail: ********@*****.***

I have travelled extensively and lived in a few countries over the last few years. My observations of various industries indicate that the administration and back office environment is defined by rigorous optimisation and implementation of processes that aim to improve an organisations interactions and relationship with both internal and external resources/stakeholders. Back office administration and its related tasks have a direct influence on consumer perception of the brand and a direct/indirect impact on revenue.

I maintain Customer Satisfaction by defining and developing product; service-and-problem-solving information, investigation, evaluation and settling of complaints and claims, following up with customers and assessing Customer Satisfaction, thus directly influencing consumer brand perception.

I improve Customer Service by referring; logging; tracking and expediting inquiries and complaints; analyzing complaints and inquiries; identifying recurring and potential problems

My experience has enabled me to gain a high competency in the fields of Administration, Personal Assistant, Client Relations and Team Management, ensuring I will be a valuable asset to any company.

Educational Qualifications

Danville Secondary School 1986 – 1998 Grade 12

Training and Development Courses

Employee motivation

Competency Based Interviewing Skills

Diversity

Disciplinary Procedures

Conflict Resolution

Quality assessment

Employment History

Organisation: Enterprisecloud EC

LOB/Position: Business Development Manager

Duration: 4 April 2016 – To Date

New Business Development

Prospect for potential new clients and turn this into increased business.

Research as appropriate within the market or geographic area to ensure a robust pipeline of opportunities. * Meet potential clients by growing, maintaining, and leveraging my network.

Identify potential clients, and the decision makers within the client organization.

Research and build relationships with new clients.

Set up meetings between client decision makers and company’s practice leaders/Principals.

Plan approaches and pitches. * Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.

Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. * Use a variety of styles to persuade or negotiate appropriately.

Present an image that mirrors that of the client.

Client Retention

Present new products and services and enhance existing relationships.

Work with technical staff and other internal colleagues to meet customer needs.

Arrange and participate in internal and external client debriefs.

Business Development Planning

Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.

Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.

Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.

Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.

Management and Research

Submit weekly progress reports and ensure data is accurate.

Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.

Forecast sales targets and ensure they are met by the team.

Track and record activity on accounts and help to close deals to meet these targets.

Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.

Ensure all team members represent the company in the best light.

Research and develop a thorough understanding of the company’s people and capabilities.

Understand the company’s goal and purpose so that will continual to enhance the company’s performance.

Organisation: Max ASP GmbH, South Africa

LOB/Description: Client Relationship Manager

Duration: 4 March 2014 – 28 February 2016

Position: Internal Sales and Client Relationship Manager for Hartman

The Hartmann Campaign is aimed at increasing product sales within the South African government space whilst ensuring that strong relationships are maintained with key decision makers in the procurement department. These personal relationships are built through a deep understanding of the economic drivers of the customer’s industry and how each individual stakeholder fits into the overall business.

Good planning and analytical skills

Developing a deep understanding of the technical and business challenges clients face

Identify opportunities to increase sales of products and services that meet client’s needs.

Monitor and analyze competitive activities to assess any threat to important clients.

Use account knowledge to set revenue targets and identify the resources needed to meet them.

Build relationships with different members of the client team who make or influence purchasing decisions, including senior executives, purchasing managers, technical managers and finance directors.

Build relationships with clients based on trust and value. By working with clients to help them improve business performance and profitability as well as Relationships based on value help to overcome issues of price and create strong barriers to competition.

Good Internal communication and coordination skills

Identify and organize services, such as training or planned maintenance, that help the client make more productive use of the company’s products.

Organisation: Pinnacle People, Brisbane, Australia

LOB/Description: Pinnacle People is Australia's largest & only national hospitality staffing & recruitment partner since 1991. Pinnacle People specialises in the provision of tailored staffing and recruitment solutions to all sectors of the hospitality industry.

Duration: March 2011 – October 2012 (Temp Role)

Position: Mining Conference Coordinator – Hilton Hotel

Key Performance Indicators:

Guest/Client Relations

Administrative Support

Registrations

Hotel Guest Relations

Organisation: Saad Specialist Hospital, Al-Khobar, Saudi Arabia

LOB/Description: Saad Specialist Hospital is a private tertiary care and referral healthcare facility, located in Al-Khobar in the Eastern Province of the Kingdom of Saudi Arabia. The Hospital’s primary market is the three and a half million residents of Saudi Arabia’s Eastern Province and Bahrain.

Duration: August 2010 – April 2011

Position: Executive Assistant to Chief of Gynecology and Obstetrics

Key Performance Indicators:

Personal assistance:

Make all travel and accommodation arrangements

Reserving tickets for events

Attending events as company representative where required

Promote department promotions and events

Work within departmental budget constraints

Keep all office requirements in stock at all times

Administrative support:

Provide assistance to management with regards to their daily tasks

Identify, booking and priorities meetings

Arrange meetings and conferences with internal and external clients

Spreadsheet interpretation and compilation

Ensure completion of all documents within the department

Secretarial tasks:

Screen all calls

Correspondence (writing letters, memos, emails)

Arrange all meetings and attending to visitor requirements

Taking minutes and dictation at meetings

Organisation: Amman Academy Primary School, Amman, Jordan

LOB/Description: Amman Academy (AA) is a private co-educational, bilingual day school enrolling 1, 550 students from Kindergarten through grade 12. The school opened in 1993 and has been an International Baccalaureate (IB) World School since 2006.

Duration: March 2008 – November 2008 (Temporary position only)

Position: 2nd Grade English Teacher

Key Performance Indicators:

Instruct pupils in citizenship, basic communication skills, and other course of study as specified by state law, administrative regulations and procedures of the school district

Teach reading, language arts, social studies, mathematics, science, health, art, physical education, and music

Develop lesson plans and instructional materials

Provide individualized and small group instruction to adapt curriculum to the needs of each pupil

Ensure highest academic standards are attained.

Evaluate pupils' academic and social growth

Maintain appropriate records and progress reports

Communicate regularly with parents regarding each student's progress

Administering group standardized tests in accordance with district testing programs

Create a Functional and attractive environment for learning through display, bulletin boards and interest centers

Organisation: Atkins Global, Doha, Qatar

LOB/Description: Atkins is a design, engineering and project management consultancy which designs intellectual capital such as management systems and business processes; physical structures such as office towers, schools, aircraft, bridges and highways; and also advanced technology systems such as biometric scanners and superfast broadband networks.

Duration: March 2007 – January 2008

Position: HR Assistant to Middle East HR Director

Key Performance Indicators

Assist HR Director with the day-to-day operation of the HR office

Assist in the recruitment process: Designing of the Job Profiles, posting the Jobs in different media, screening CVs, preparing the short-list of selected candidates, preliminary interviews

Maintain employee files and the HR filing system

Coordinate with division/functional manager to implement the performance management and improvement tracking systems

Assist with employee relations, employee orientation, development, and training logistics and recordkeeping

Assist in compensation and benefits administration and recordkeeping

Assist the HR Director in setting plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary.

Design training courses and programs necessary to meet training needs, or manage this activity via external providers

Assist in organizing training venues, logistics, transport, accommodation as required to achieve efficient training attendance and delivery.

Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of training.

Ensure all training activities and materials meet with relevant organizational and statutory policies

Organisation: The Innovation Group, Johannesburg, South Africa

LOB/Description: Innovation Group is a global business process services and software provider operating in the insurance, fleet, automotive and property industries across the globe

Duration: 1st Feb 2006 – Jan 2007

Position: Team Leader – Absa Insurance (18 Consultants)

Key Performance Indicators;

Client management (outsourced) : meet regularly with clients to discuss service received

Identify new operational areas to develop and implement/update new processes and systems internally and externally

Client reporting: claims volumes/ call volumes

Manage and co-ordinate entire implementation of new processes within Call Centre and the clients Call Centre

Ensuring systems and work flows are in place

Setting performance standards

Motivation of staff

Training/coaching and developing of staff

Recruiting/interviewing/selecting/ and hiring employees and liaising with HR

Managing the daily running of the call centre

Managing of monthly reporting

Monitoring and controlling resources

Setting and meeting performance targets for speed, efficiency, sales and quality;

Planning and managing change by training and supporting staff

Liaising with supervisors, team leaders, operatives and third to gather information and resolve issues

Maintaining up-to-date knowledge of industry developments and involvement in networks;

Monitoring calls to improve quality, minimize errors and track operative performance

Reviewing the performance of staff, identifying training needs and planning training sessions

Recording statistics, user rates and the performance levels as well as agreed Service Levels of the centre and preparing reports

Handling all complex customer complaints and enquiries

Organising staffing, including shift patterns

Developing, implementing and reviewing core responsibilities and tasks

Analysing performance statistics and making decisions on the basis of these statistics

Improving performance by raising efficiency and sourcing new equipment

The Innovation Group, Johannesburg, South Africa

July 2004 – January 2006

Team leader – Prestasie Insurance (12 Consultants)

Appoint and co-ordinate assessments

Liaise with clients/assessors/repairers’/ Insurance companies

Authorization of repairs

Call Centre Management

Training and developing staff

Client Management

Motor claims handling/approval

Appoint assessors

Authorization of repairs

Liaison with clients and brokers

Correspondence with client and broker

Organisation: TS Afrika Catering Solutions, South Africa

Duration: May 2002 – June 2004

Position: PA to Director

Key Performance Indicators:

Keep manual diary for Managing Director

Tele conferences

General administration

Events co-ordination

Traveling & accommodation arrangements

Referees

Mr. Isaac Sekwaila

B2B Inside Sales Coach

Tel No: +27-606-***-***

Mrs. Liz Wilson

Head of Call Alert

Tel No: +27-825-***-***

Ms. Charmaine Reynecke

Lesedi – Office Manager

Tel No: +27-795-***-***

Mr Mike Royston

Call Centre Manager (Motor-Care / Echo)

Tel No: +27-825-***-***

Contact this candidate