Customer Service Medical
Resume:
Vincent Moore
Phoenix, Arizona 85023
**********@*****.***
Work Experience
Integrity Staffing Solutions, Inc.
Phoenix, AZ
Warehouse Docks men
Duties:
Dock scan, inventory
Transship, inventory
Palletizing packages
Loading/Unloading Packages
Diversified Roofing
08/2016- 10/2016
Phoenix, AZ
Trainee/ Roofer
Duties:
Loading/ unloading Pallets
Surfacing roof tops
Grader handling
General labor
Sage Memorial Hospital
06/2015 - 08/2016
Ganado, AZ
Patient Account Representative/Volunteer
Duties:
Making outbound collection calls,
cure open accounts to patients.
Processing Arizona State AHCCCS claims
With the use of ICD-9, ICD-10, CPT codes,
Monitor claim process, for denials, rejections, re-submittals.
Errand runs, for office management.
Apria Health Care
11/2009 - 03/2013
Tempe, AZ
Customer Quality Specialist.
Duties:
Verified patient’s medical insurance.
Authorization submission, and verification.
Process all company Durable Medical Equipment.
Working closely with patients, to ensure patient satisfaction.
Processing claims.
Medix Staffing Agency/ CVS Pharmacy
07/2009 - 12/2009
Scottsdale AZ
Enrollment Representative.
Temp assignment.
Duties:
Insurance verification for Medicare open enrollment patients.
Verifying patient benefits.
Processing prescription drug plan orders.
Humana Health Care
02/2008 - 11/2008
Chandler, AZ
Duties:
Managed In-bound calls, from Patients, Pharmacy staff.
Analyzed medical drug list, in order to authorize prescription drug fill.
Upholding a high level of customer service.
Cigna
07/2007 - 09/2008
Medical Claims Processor.
Phoenix, AZ
Duties:
Identifying necessary steps to process complex hospital claims.
Research, analyze, and calculate claims in accordance with plan provider contracts.
Monitor claim adjudications.
Completed task in a timely manner.
Education
Glendale Community College
Glendale, AZ
2003 to 2004
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