Project Manager

Muhammad A. Syed

Phone: 405-***-****

Email: ********@*******.***

SUMMARY

Over 9 years of experience as a Business Analyst - which includes working experience with Brokerage, Finance, Banking and Loan/Mortgage industries.

Expertise with SDLC, Visual Modeling, Requirements/Business Rules Management, Process/Data Mapping, UML and Rational Unified Process(RUP) methodology.

Used rational tools including Requisite Pro, Rose, and also have good experience with Agile methodology, where software development becomes “real” for project stakeholders.

Exceptional knowledge of Microsoft Office Suite that includes Project, Word, Excel, Power Point, Visio and Access.

Extensive experience in gathering User Interface, Business Requirements and documenting them according to Business Requirement Specifications.

Facilitated Requirements workshop, Joint Application Development (JAD) sessions with Subject Matter Experts (SMEs), Business User Groups, Top Management Groups and Technical Groups.

Proficient in creating Business Requirement Documents (BRD), UAT Documents and Training manuals.

Experience in preparing Requirements Traceability Matrix (RTM).

Knowledge of Business Process Analysis & Business Process Modeling, and Workflow Automation.

Participated in Test Plan Preparation, Test Case Preparation, Manual Testing and performed User Acceptance Testing (UAT), working with team members.

Expertise in performing Gap Analysis, Risk Analysis, Risk Management Plans, business process improvement and system integration.

Ability to work as the primary liaison between Business Users and Developers / DBA’s / System Analysts, an individual with a "go-getter" attitude, can plan and analyze complex business problems with various tools and techniques.

Extensive Knowledge working experience with SQL.

Exclusive analytical, problem solving, Leadership Proficiency, interpersonal communication skills and quick learning abilities.

Formally trained in Business Analysis through IIBA accredited training center.

Good knowledge of BABOK.

SKILLS

Operating Systems : Win XP, NT, 2000, UNIX/Sun Solaris.

Databases : MS Access, Oracle 10g/9i/8i, SQL Server, LDAP.

Testing Tools : Test Director, Win Runner, QC 9.0, QTP, and Load Runner.

Languages : C, C++, Java, .NET frame work, SQL, HTML & VB.

Software : Microsoft Project, Microsoft Visio, Word, Access, Power Point, Excel,

Rational suite.

PROFESSIONAL EXPERIENCE

Sonic Corporation, Oklahoma City, OK Sept’15- Current

Business Analyst

Project Description: Sonic Corp. operates and franchises a chain of quick-service drive-in restaurants in the United States. As of August 31, 2015, the company operated 3,526 Sonic Drive-Ins in 44 states, which included 387 company drive-ins and 3,139 franchise drive-ins. It also leases real estate properties. The company was founded in 1953 and is headquartered in Oklahoma City, Oklahoma.

Roles & Responsibilities:

Worked with business owners to identify, prioritize and document specific business requirements from conceptualization stage onwards.

Defined the business need based on the business goals and objectives, and defined the solution scope based on the assumptions & constraints, dependencies and business needs.

Prepared Test Plan, Test cases and Test scripts for User Acceptance Testing

Worked with the support team - Data integrity - providing help to franchisees with the POS systems in their stores.

Helping the Oracle support team - providing them with descriptions for problems the store is experiencing on their end.

Also working as an Admin with the Developer team to help with Setting up the configuration, work flow and to keep the schedule for deployment etc.

Creating Heat tickets - updating Jira Stories on PRJ that we are working on.

Worked on collecting the requirements for the business, writing user stories, while working closely with the implementation team.

Worked with the Big Data Team - worked closely with Data Meer, Asur, Hunk, Splunk, Tablo.

Reconciling data in a Jason file and cleaning it, so we can understand how the data is coming in.

Working to determine how the red button at the drive thru works, by the time customer pulls into the install at the store.

Working with Data Meer to figure out when the sales are being reported to our data base and which format is coming in.

Working closely using SQL for Hunk retrieving Data from the ODS.

Worked a little with AS 400 program for invoice and collections side of the business.

Responsible for gathering and documenting the Business Requirements Document ( BRD)

Reviewed functional and non-functional system requirements.

Planned the Business Analysis approach, conducted stakeholder analysis and planned the business analysis activities based on the business needs and the enterprise architecture

Environnent : My Micros, Heat, ServiceNow, SQL, Splunk, Hunk, Asur, Data Meer, Tablo, Excel, Microsoft Office, Outlook, Visio, AS 400, Oracle, Jira, Version One.

US Cellular, Chicago, IL June’12– April’15

Business Analyst

Project Description: US Cellular is the fifth largest wireless telecommunications network in the United States. A regional provider of wireless voice, messaging, and data services. Worked on multiple projects like Web2Go, Retail Enhancements, POS (Point Of Sale), Visual Voicemail.

Roles & Responsibilities:

Worked with business owners to identify, prioritize and document specific business requirements from conceptualization stage onwards.

Performed Impact Assessments, system and process Gap Analysis, determined and prepared Level of Effort (LOE) in consultation with various analysis, development, test and support teams.

Facilitated JAR and JAD sessions. Worked with business owners, development groups, various analyst groups and other stake holder to drive out detailed business requirements.

Planned the Business Analysis approach, conducted stakeholder analysis and planned the business analysis activities based on the business needs and the enterprise architecture.

Defined the business need based on the business goals and objectives, and defined the solution scope based on the assumptions & constraints, dependencies and business needs.

Prepared for elicitation by ensuring all required resources are scheduled and organized for elicitation activities based on the scope, business case and stakeholder’s roles and responsibilities.

Conducted elicitation activities using techniques such as brainstorming, Interviews, Prototyping, Observation, Requirement workshops, Questionnaires, etc. and documented these results.

Planning and preparation of proposals, document business requirements and system requirements.

Documenting business and functional issues such as security roles and accesses required to contribute to the design of an Identity and access management solution

Documenting Test Plan and Test Cases for the To-Be Process.

Created and maintained relationships between business objectives, requirements, solution and deliverables by creating and managing requirement traceability.

Responsible for gathering and documenting the Business Requirements Document ( BRD)

Reviewed functional and non-functional system requirements.

Created Web Design Documents (consisting of Wireframes, workflows), Use-cases and used UML modeling techniques with MS Visio to document various facts and concepts.

Strong proficiency in MS Excel, including creating and working with complex spreadsheets, pivot tables, linked information, charts and graphs with strong attention to detail and accuracy.

Prepared Test Plan, Test cases and Test scripts for User Acceptance Testing.

Helped development teams prepare and maintain Technical Specifications, Data flow and System flow documentations as required.

Tracked the Project Change Requests (CR’s) from business and development, analyzed and negotiated and got approvals as required.

Logged, tracked, investigated, analyzed and got fixed or handed to Application Support the Pre and Post deployment Production defects.

Worked with Senior Architects / teams and development teams to investigate and determine feasibility of proposed solutions and impacts on existing systems, processes and interfaces.

Worked with testing team to provide input to testing activities and also managed issues in JIRA

Took ownership of various project issues, held meetings with business owners, senior development and architecture teams, investigated and negotiated key project decisions. Helped with communication and escalation process.

Environment: Retail, MS Visio, UML, MS Project, MS-Office, XML, Waterfall, RUP Methodology, HTML, JIRA

Rock Financials, Troy, MI Aug’10–Apr’12

Business Analyst

Project Description: Rock Financials makes housing more accessible and affordable for millions of families across America. They link homeowners and renters to the world's capital markets. The project was aimed at developing a unique mortgage credit system that makes homeownership a reality for more of America's families. The system that was developed had many objectives to cover; the major ones were bringing a customer directly to Rock Financials rather than through the broker. Spread financial literacy among the customers through this web based interactive loan application system.

Roles & Responsibilities:

Gathered requirements, defined specifications by interviewing the business user group. Agile software methodology was implemented on this assignment.

Brainstormed with Senior Management to define a common framework for providing the standardized business functionality using reusable components and interact with the Technical Architecture team to discuss and evaluate the various technical options and provide recommendations to senior management.

Formulated and documented business requirements to support new product initiatives that support strategic plan and customer initiatives.

Worked in partnership with Project Team, Functional Team Leads and functional end-users to identify and document business process improvement opportunities and complete the definition of requirements for system design, implementation & training.

Performed requirements analysis activities as outlined in the Analysis work plan and documented these results in the Requirement package.

Responsible for creating UML modeling plans, Use cases, process flows, and business requirements documentation using Visio.

Coordinated work plan between project manager and client with Microsoft Project; implemented and managed migration process; scheduled and tracked progress for team members of project through completion.

Conducted Gap analysis of business processes and requirements and identified technology enabled improvements.

Managed traceability to identify and maintain the relationships between business requirements, design specifications and test requirements.

Facilitated User Acceptance Testing (UAT) and test strategies with developers and testers.

Translated business requirements into functional specifications for communication to technology team.

Utilized existing internal processes and improved those same processes for software problem identification, escalation, resolution and facilitated project team meetings.

Environment: MS Visio, Agile Methodology, Rational Suite, SQL Navigator 5.1.1, Oracle 9i, SQL Server 2003, ASP.NET, Test director.

PNC Bank, East Brunswick, NJ Sep‘09 – Aug’10

Business Analyst

Project Description: The project involved development and evaluation of online internet banking applications where customers can register for online banking, check their application status, view existing balances, money transfers. The main objective was to implement Single Sign On using SiteMinder on a Sun Solaris platform ensuring transactional security. Also conducted ethical hacking to assess potential risks and vulnerabilities to online banking applications.

Roles & Responsibilities:

Gathered Business Requirements required for SiteMinder, Interacted with the Users, Designers and Developers, Project Manager and SMEs to get a better understanding of the Business Processes.

Analyzed and optimized the process, Prepared Business Requirement Document and converted them to functional requirements.

Conducted JAD Sessions periodically with various stakeholders at various phases of the Software Development Life Cycle (SDLC) to discuss open issues and resolve them.

Created policies that associates various user roles with the rules.

Created AS-IS and TO-BE business process flow diagrams, Integrate process flow diagrams to show one end-to-end business model.

Created targeted Questionnaires for SMEs to gather requirements using Use Case Modeling

Identified, researched, investigated, analyzed, defined and documented business processes and Use Case Scenarios. Designed and developed Use Cases, Activity Diagrams, using UML

Captured core business process information, business rules, business entities and other relevant information

Drafted Business Acceptance Criteria (BAC) based on the requirements stated in the Use Case

Worked closely with the prototyper to model the prototypes of User Interface, which met user, defined requirements and also company standards.

Authored Business Requirements Document and utilized these requirements to analyze and design System Requirement and define System Functionality

Organized walk through with system developers to explain the business and system requirements and validate end-user requirements.

Planning and preparation of proposals, document business requirements and system requirements.

Documenting business and functional issues such as security roles and accesses required to contribute to the design of an Identity and access management solution

Documenting Test Plan and Test Cases for the To-Be Process.

Environment: MS Visio, Excel, Pivot Tables, RUP Methodology, Rational Suite, SiteMinder, SQL Navigator 5.1.1, Oracle 9i, QC 9.0.

MBNA, Wilmington, DE Jan’07– Jun’09

Business Analyst

The project aimed at creating an Enterprise Reporting System to support multiple business areas including Asset management, Portfolio management and Risk management. The system provides a consolidated view of the enterprise asset information through a reporting interface. As a Business Analyst, my responsibilities included conducting user meetings, assisting the tech lead to develop the functional specification document, document the requirements gathered, help the users in UAT testing, provide user training and mentoring other junior business analysts.

Responsibilities:

Participated in Full Software Development Life Cycle- Gathering business requirement, designing, development (coding) and testing.

Was responsible for creating and reviewing business requirements, functional specifications, project schedules, documentation and test plans.

Worked with production staff to identify and map detailed current processes, identify gaps and failure points, perform root cause analysis and develop functional requirements that supported overall strategy, goals and objectives.

For complex projects, acted as liaison between IT and business clients to accomplish credit card application enhancements and production bug fixes in support of company objectives.

Held Training sessions and demos to facilitate implementation of new system.

Conducted user interviews, gathered requirements, analyzed the requirements and verified and validated the requirements.

Identified, researched, investigated, analyzed, defined and documented business processes.

Conducted workflow, process diagram and gap analyses to derive requirements for existing systems enhancements.

Assisted with user testing of systems, developed and maintained quality procedures and ensured that appropriate documentation was in place.

Responsible for identifying and documenting business rules, created detailed Use Cases and conducted User Acceptance Testing.

Developed the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.

Using detailed knowledge of application features and functions, assessed scope and impact of business needs throughout analysis and completion of all enhancement specifications.

Assisted in development of training materials for new technology and process

Planning for and reviewing the Test cases for Functionality, Security, Performance, Database and User Acceptance testing.

Participated in the identification, understanding and documentation of business requirements.

Assisted the Project Manager in setting realistic project expectations, in evaluating the impact of changes on the organization and plans accordingly, and conducted project related presentations.

Provided technical assistance in identifying, evaluating, and developing systems and procedures that were cost effective and met business requirements.

Maintained and kept track of stakeholders requests for enhancements and changes using Unified Change Management tool (UCM)

Performed database testing joining multiple tables and queries using SQL.

Environment: MS Visio, Test Director, Win Runner, Load Runner, MS Power Point, MS Excel, SQL, MS Access, MS Word, Project Management, UML, Use Case Analysis, Crystal Reports, Oracle, Java, JSP, Servlets, XML,J2EE, Java Script, UML

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