Customer Service Sales
Resume:
Experience
Joanie Ammendolia
Cell: 858-***-****
*************@*****.***
Coastal Psychitric August 2016 to Current
Front Office/Intake Coordinator
Del mar, CA
• Provides a broad variety of administrative tasks to the Head Doctor & twenty other providers, including, but not limited to: answering and screening incoming calls,full admission and patient registration, managing calendar of appointments and travels. Prioritizes conflicting needs; handle matters expeditiously, proactively, confidentially and follows-through on a variety of special projects to successful completion, often with deadline pressures. • Multi-task oriented self-starter who thinks outside of the box and is willing to work in a sometimes non-conventional yet professional setting. • Positive can-do attitude who is respectful and passionate about life. • Dependable, reliable, dedicated and organized. • Good listener a must, excellent listener a plus especially dealing with high risk patients •I am motivated and ready to learn, friendly and kind. • Ability to work well, accurately, and with flexibility and optimism in pressure situations. • Strong attention to detail, ensuring that all communications which include with hospitals and out patient mental facilities, deliverables, and projects are accurate, calling in medications to pharmacies, professional, and audience-appropriate. Optometry Cabana June 2012 to August 2016
Office Manager
Del Mar, CA
Strong sales for the practice
Verify insurance benefits, conduct prior authorizations Answer telephones, schedule / confirm appointments. Manage frame inventory.
Training patients in contact lenses insertion and removal. Conduct pre-testing for patients.
Dispense eye wear to patients/fit and adjustment.
In charge of overseeing job flow and making sure all eye wear was out in a timely manner. Training and developing associates.
Responsible for opening daily shipments for special orders of eye wear and contact lenses. Opening and closing the store.
Met with Sales Reps to choose latest styles in frames to sell/market. Window and display merchandising.
General cleaning of the practice.
La Paz Optometric June 2008 to June 2012
Customer Service Supervisor
Laguna Hills, CA
Answer telephones, schedule patients for their appointment. Check patients in/out, collect co-payments.
Prepare daily deposits and balanced cash drawer.
Maintain patient recall system.
Order all office supplies.
Assisted the billing department in billing tasks.
Pre-tested patients when needed.
Served as a link between the Doctor and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Assisted the Doctor in the Interview and hiring process. Education
Skills
CMP Media June 2007 to July 2008
Branch Manager
Irvine, CA
Facilitate and supervise smooth, efficient, and effective day to day operations. Oversee planning, maintenance of building, utilities and office services. Directed strategic initiatives to achieve sales goals. Executed integrated advertising campaign across multiple media channels. Troubleshoot computer work stations.
Hire Administrative staff as needed.
Managed staff activities and marketing events.
Stewart Title November 2003 to May 2007
Business Development
Elk Grove, CA
Met and exceeded monthly sales goals.
Attend public mixers .
Promote marketing events to increase sales volume. Assisted clients in escrow signing, as well as perform notary signings for the company. Summit Funding August 2001 to November 2003
Front Office Coordinator
Elk Grove, CA
Assist in grand opening of a new mortgage branch.
Facilitate and supervise smooth and efficient process for a new business. Assist in processing loans, credit check, documentation preparation and notary signings. Califoria State Hayward
Bachelor of Arts: Liberal Arts
Hayward, CA
Proficient in Microsoft Office
Officemate, Crystal, Demand Force
Office Ally
Psyquil
Critical thinking
Attention Detail
Team Building
Operations
OSHA compliant
Multi-line telephone systems
Type 50 WPM
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