Customer Service Data Entry

**** ******* **. *******, ** ***** P hone: 469-***-**** E mail: **************@*****.***

Shanice DeGrate

Objective

I am currently looking for a career that will provide an opportunity for advancement within the company and knowledge enhancement.

Experience

December 2016

-Present

Texas Health Resources Arlington,Tx

Insurance Verification

Verify patient's benefits/eligibility for fifteen different hospitals

Create Outpatient authorizations

Contact providers to initiate Inpatient authorization August

2015-September

2016

Maximus Federal Services Irving, Tx

Customer Service/Data Entry

Schedule doctor appointment with providers outside the Veteran Affairs Hospital

Process and triage all incoming authorizations from the Veterans Affairs

extending the length of authorizations from the Veterans Affairs Hospital, so that it will meet the veteran’s medical needs and necessities

September 2014-July

2015

Blue Cross Blue Shield Ennis,Tx

Customer Service

Provide excellent customer service to Blue Cross Blue Shield members that had questions about Claims, benefits, health care providers, deductible, co-pay, in/out network providers, and on/off the exchange Policies through the Marketplace

Take payments and set up automatic draft on customer accounts

Guide customers through blue cross blue online portal Education

McLennan-Present Waco,Tx

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