Customer Service Sales

Geoff Ricketts

**** ****** ******

Los Angeles, CA 91406

**********@*****.*** - 818-***-****

Ten years executive management with emphasis on processes, quality assurance and customer service. Hands on management/ownership of medical device company as well as startups.

WORK EXPERIENCE

COO

flashmd.com - 2015 to Present

Provide business development and oversight of telehealth platform. Develop procedures and protocols for remote interactions and consultations between physicians and patients. Responsibilities:

• New account sales and development of existing. Operate as the lead point of contact for any and all matters. Ensure the timely and successful delivery of our telehealth solutions according to customer needs. As a result of my operational input the membership base grew to approximately 2000 active users during the first year

• Physician recruiting and onboarding

• Manage affiliates sales team: Create marketing materials. Provide sales support and training of telehealth platform to Sales Executives.

• Business development: California Labor Force, Foreign exchange student program, Los Angeles Unified School District. Involved in all stages of the sales cycle from initial discussions to system implementation and roll out

• Marketing: Develop long term customer programs i.e. Proactive Preventative and Wellness programs. Identify and structure recurring revenue models. Build and maintain strong partnerships with vendors and complimentary businesses to expand company footprint.

Partner

5in.com - 2011 to 2015

Responsible for implemented marketing strategies for specialty pharmacies and niche healthcare companies. Observing industry trends I coordinated the development of a telehealth platform and division as a way to capture a larger audience for our clients. The company achieved a first year revenue of $3.5MM

Owner and CEO of medical device company

Health Concepts - 2004 to 2011

Notable accomplishments included; sourcing and obtaining exclusive distribution rights to cutting edge diabetic products and technology. In 2008 I successfully negotiated and obtained a GSA Government Services Administration contract to supply medical equipment to VA hospitals and Rehab facilities

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