Customer Service Data Entry

Brenda Marie Newsome

**** ******* *****, ********, ***** 75150

*********@*****.*** 972-***-****

Administrative Professional

Data Entry Clerical Customer Service

Flexible, team player administrative professional skilled in data entry, claim and document review, reconciling, processing claims, invoices and payments, and customer service. Always willing to pitch in and assist where needed including training other employees.

Microsoft Word

Internet

WordPerfect

Excel

Lotus Notes

10 key

Professional Experience

Boy Scouts of America, Irving, Texas December 2010 - May 2016

Insurance Claim Coordinator

Review general liability claims received from subsidiaries, departments, internal customers.

Reconciliation of 5-6 different accounts monthly.

Process invoices monthly for payment. Entered monthly invoice payments into database (data entry).

Processed attorney fees for payment and entered into database. (data entry)

Ran quarterly reports for upper management.

Assist in any other area as needed.

CSC, Computer Sciences Corporation, Irving, Texas 1999 - 2009

Third party administrator for Swiss Re Life Customer Service Representative, Life Claim Department

Job Description

Heavy volume incoming telephone, answered complex questions and research, if needed, entered data and maintained multiple spreadsheets in Excel.

Reviewed files, verified beneficiary(ies) to send claim documentation to proper individual(s), repetitive payment claims (RPS) for deceased annuitants on manual pay system (Vantage), including determining if any further money is due a beneficiary or if refund is needed.

Sent correspondence requesting documents required to close file, which may include an overpayment amount.

Examined and approved Premium Waiver claims. Process included reviewing the rider and file, sending correspondence to insured requesting further information, if needed or approving waiver.

Prepared all claims mail for scanning into paperless computer environment.

Conducted internet searches for additional coverages at other locations we service for insureds.

Searched and assembled duplicate policies when a complete file could not be located.

Team player, including training other employees.

Lone Star Life insurance company, Coppell, texas 1976 - 2009

Word Processing Supervisor - Supervised 8-9 word processing secretaries.

Transcribed letters and form letters from various users.

Completed reports as requested.

University of Phoenix - March 2009 - February 2010

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