Project Management Manager

BELL, CHARLES J.

Phone: 972-***-****

********@*****.***

Objective:

I am a consulting professional whose career advancement is built on proven success in fast-paced, mission-critical environment. Ability to keep a cool head under pressure and to deal professionally and successfully with conflict situations around resource contention and tight deadlines .Very strong interpersonal, communication, negotiation and presentation skills .Prior work experience with, or a deep working knowledge of a SDLC environment. Prior experience in working within an internal controls, application security or software implementation environment and strong customer facing skills. An immense ability to understand business needs and their technical solutions. Self-motivated and an initiator with strong problem- solving and time management skills, driven by challenge and opportunities for development, thrives in diverse and fast-paced settings. I have a strong ability to interact with stakeholders and all levels of Management to discuss and resolve matters, and a solid understanding of information technology. Over 15 years of technical/business analysis with broad experience across operational areas.

Technical Skillset:

Agile/Waterfall Methodologies, Windows, ISO/IEC 20000, Business Objects, CSG –Convergys Billing, ITIL,Information Technology Infrastructure Library, CRIS, CIS, CORDAPTIX, Peace/CIS, AS400, PUC, BMC Remedy, PowerPoint, Word, USHA/SYBASE Unicorn Billing, People soft, Oracle BRM, Convergys, Portal, SAP, DPI, Mercury Suite, TBS, / Metasolve, Smarts, Lotus Notes/DOMINODEV, Access, Excel, Atlas, Seibel/SIMS, EMI/EMR, BOSS, ASBS/SBC, COFEE, NOCV, RequisitePro, MS Project, Visio, Borland/Caliper/Starmem, Aldea, Singleview, Webtrax, Telegence, AAIS, AWAS, Wisdom Legacy-Wholesale,Keenan/Arbor, RUP, Vantive, Client Server, SAS-70/SOX, Data models, Ecommerce, Oracle CRM,CC&B, Sarbanes Oxley/SAS -70 Audit, DOCSHARE & Groupshare-Sprint/Nextel, Change Management, Ensemble Suite /Sprint/Nextel-Convergys P2K, NDW, ABM-B/OSS Manager -OSS, SRM, Cramer, Ensemble Suite/Enabler Billing, Vantive, Amdocs CES 7.5, Agile Methodology, Visual Studio .Net,Clarify CRM,OMS, Object Oriented Analysis, Unified Process, Defect Management, Oracle CRM, Cramer-network Inventory, QA,UAT, Test Director, ERCOT, Telecom/Utilities Industry SME, Service Oriented Architecture, ERP, eTOM, Revenue Assurance, Waterfall and SCRUM methodologies,DOORS, Agile/Waterfall/SCRUM Methodologies, Brio, MS SharePoint 2010 (Architecture upgrade and work flow enhancement project)SQL Query, Oracle PL/SQL TOAD, JIRA,PRISM,ALM, Change Management (CAB), Data mapping, validation and testing via ETL tools, SOAP UI, UNIX, SQL, Mercury Test Director, HP Quick Test Pro Quality Center. SME level knowledge of Telecom billing systems, call rating, bill cycles, data processing, SAP data and billing system conversions are a few of the skills I specialize in. IT Environment: JAR, JAD, Saville Single View, AS400-NGS (DPI), QMF,SQL, P/SQL, TSO/JCL(eztrive), BRIO, MS Access, MS Project 2000, (DB2 data warehouse), IMI, Data Mapping, Mercury Test Director

Experience

ADAMS- Accenture Allen, TX Oct. 2015 – Aug. 2016

Business/Data Analyst :

Responsibilities include: data analysis, data validation, testing, integration & auditing of VA IT Help Desk & Asset Management Data.

Created MS Access dB to process external into Metrics format, power point presentations, MS Excel analysis spreadsheets, Pivot charts.

Create & run SQL scripts, Excel filters and V-Lookups, updating, verifying and transforming existing data from SDM Teams. Created MS Access dB for ETL process into Service Now platform

ATT – HALO –IPFLEX Trinity Project

Performed Billing Gap Analysis

Created as well as Visio workflows.

Collaborative Project Team working within group framework.

Agile Project Team working with “Agile Sprint’ framework creating User Stories and defining requirements.

Hewlett Packard Plano, TX Jul. 2015 – Oct. 2015

Business Analyst – Travel & Transportation: (7/2015-10/2015)

• Responsibilities include: data analysis, database mapping, data validation, testing, integration & migration of Flight planning tool.

• Ran SOADP UI scripts, updating and verifying existing requirements as a liaison to UI & Development Teams. Creating power point presentations, MS Excel analysis spreadsheets, as well as collaborating on Visio wireframes. Agile Project Team working with “Agile Sprint’ framework.

Alcatel-Lucent Apr. 2014 – Apr. 2015

Business Systems – Support Analyst

Providing support to the stakeholders of the Americas ERP team(a combination of end user support and project support).

End user support: Investigation, tracking and resolving or escalating production issues relevant to different systems used in the North America order processing and/or billing process. Interacting with business and technical resources of varying levels to accomplish this support..

Activities include: ROI creation, requirements gathering and documentation, communications, testing, project scheduling and administration and issue tracking/resolution as well as other business related activities as needed.

Provide end user support for Order Management & Billing Operations systems, resolving issues or escalating them to ensure resolution as needed.

Communication of issues, impacts, options and status to leadership and team members

Supporting project business related activities through individual contribution or management of the activities of other resources.

Activities include: ROI determination, requirements gathering, documentation, communications, testing, project scheduling and administration and issue tracking/resolution.

Act as the liaison between IT and business stakeholders for recurring support requests such as Mass Updates of SAP production data and, in some cases, execute the updates.

• MS SharePoint 2010 (documentation and work flow)

• MS Excel

• SQL Query, Oracle PL/SQL

• Business Objects

• TOAD

Hewlett Packard Plano, TX Jan. 2013 – Feb. 2014

SAP Business Analyst: (1/2013 – 2/2014)

Data migration from legacy systems to SAP with a primary focus on vendors.

Utilizing project management, data analytic and business intelligence skills. Map legacy data fields to interface file fields, develop business rules, develop value maps, clean legacy data, assist with converted data cleanup, assist in bill to bill audits, perform manual data audits and perform automated data audits.

Accountable for assigned deliverables. Identify risks and issues in a timely manner and escalate for resolution as needed.

Responsibilities include: data analysis, data mapping, data validation, testing, migration tool requirements development, project management of migration activities for vendor set up. Utilize knowledge of SAP modules and Procurement / Supply Chain applications.

ODBC/ MS Access: Maintaining and enhancing multiple MS Access databases & data entry into databases for 3rd Party Vendor Management, Record Management

Connect to PIR tables (CAS Legacy System) via ODBC Database and use the Visual Basic & SQL feature in Access to write the query to extract vendor data. Export it to MS Excel to identifying the proper data to arrange for the set up of vendor data but also to keep track of it for team as part of the project management purposes on an excel spreadsheet in SharePoint.

Documentation of report requirements and creating process flows and procedure steps for knowledge transfer of vendor management responsibilities: SAP PO migration, Application Support of Service Assurance solutions –Service Now, Assurance Now, SAP, Remedy, PO Viewer.

SAP: EDS Legacy SAP purchasing systems are in 3 areas: PL1 (Americas), PP1 (APJ), P10 (EMEA).

SAP BW Tool: Modify & execute a query for a report that is used for the purposes of extracting RAD SAP data in relation to the migration to provide to the teams that require it for migration.

SharePoint: project data is storage and to access and input files as part of the project management.

SharePoint query: downloading the file which contains all of the latest deployment information and adding it to a template then forward to another team that will query data against that file.

Metrics Report /Adhoc Queries.

Responsibilities include: Business Objects Data extracts from invoice and procurement systems, data analysis, data validation, data manipulation to create pivot tables for dashboard reports showing trends and providing KPI’s

MS Access: Maintaining and enhancing multiple MS Access databases, data entry and table updates into databases for Small Business Team and US Public Sector Reporting solutions

US Public Sector: Daily, Weekly and Monthly Work Order/Invoice spend reporting for D.O.D. & US Navy & Marines

Utilize SQL features and VB Scripts in and Business Objects & Access to write the queries updating spend and cost data. Export it to MS Excel to identify the monthly and daily data. Format & arrange for the teams as part of the project management solution on an excel spreadsheets & pivot tables shared via SharePoint

Vendor Project Management:

Goal is to ensure all vendors are set up for the migration of the account for both Commercial and USPS Vendor data, identify the suppliers, determine if they are set up to the correct master data, validate they are certified (for govt data). Maintain record of all the vendors via the USPS working vendor file. Identify gaps and provide change analysis via CAB process for data integration and implementation efforts.

SGA Consulting: Chase Dallas, TX Oct. 2012 – Jan. 2013

Management Consultant – MIS Analyst Business Intelligence

•Worked closely with LOB and CAB to review provided requirements and develop proper data reporting and application development. Review and enhance existing reports/processes related to issues involving query performance, enhancements in LOB requirements. Support various data and report development requests

Compugain Consulting: Fannie Mae Dallas, TX Apr. 2012 – Oct. 2012

Technical Management Consultant –

•Demonstrated experience with documenting UAT test plans, cases, results and execution of the Testing for high quality deliverables according to business rules. Prepared test cases and Oracle data query script based off business rules & requirements documents, use cases, process flows and thorough system analysis with minimal supervision. Demonstrated project management expertise in a fast paced environment on large projects involving cross department communication, planning and estimation.

•Utilized strong oral and written communication skills to lead conference calls, prepare documentation, requirements, and other project related communication. Knowledge of secondary mortgage market & experience of working with Servicing / Loss mitigation systems and data. HP Quality Center, QTP – Quick Test Pro script modification & execution VB Marco Scripting, Oracle / TOAD, SharePoint 2007 – request forms, data views and task workflows.

TruthNote Consulting: Frontier Telecom Allen, TX Sep. 2011 – Mar 2012

Management Consultant –Project Reporting / Business Intelligence

•Responsible for project status reporting, resource allocation, task management, time reporting, defect trending and tracking in Clarity and HP Quality Center.

•Leveraged previous knowledge of AS400 DPI application table structures, to support both DPI and CRM tables (CRM is the UI layer over DPI used by the call centers).

•Managed efforts of Telecom / ETL Coding Analysts working in the mapping team and conversion team.

•Data Conversion for DPI billing system, CBSS Telecommunication billing system & other Telecom billing systems(Amdocs Enabler, Kenan / Arbor). Experience with data migration/data conversion in telecom industry & understanding of telecom concepts in terms of data elements needed to create a subscriber and attach services and promotions. Successfully converted data from one system for AT&T and (Verizon) to frontier’s billing system (DPI), in multiple phases and environments.

Lance Soft: Fannie Mae Dallas, TX April 2010 – Sep. 2011

Management Consultant

•Gathered requirements and documentation of Compliance / Audit rules, Application Enhancements, Visio Process Flows and knowledge transfer materials. Analysis of reporting requirements, conduct analysis, participate in design of Executive KPI metric reporting, Executive. slide decks, creates and analyzes ad-hoc reports. Development of complex reports in Business Objects Deski & Webi, development knowledge with Business Objects.

•Business Intelligence, database knowledge on SQL Server and Oracle, extensive knowledge of SQL, TOAD. Execution of UNIX commands and .shell scripts to copy and load files as well as execute and monitor batch processing jobs via AUTOSYS .Run SAS scripts to convert .csv files to .DAT for data processing.

•Development and maintenance of Xcelsius, Crystal, SAP reports and Reporting Suite tools. Relational database knowledge, use of ETL standards including best practices for Integration, and development and accountability for interface estimates including new design and change request.

•Utilize DOORS for requirement development and technical documentation, SharePoint Admin/Development. Assess procedures and business processes in a financial management, accounting, transactional, or business operations unit for methods of automating or improving existing applications supporting them. Participate in meetings with financial management, Accounting, or product management staff and application developers, project managers & CAB to plan development or upgrades of applications used by their offices or business units. Planning testing & acceptance of business rules for newly developed financial management software by client group who will be using it. Provide support to applications in production by tracking and troubleshooting problems and ensuring continued and efficient operation of application in production, and full access by its users.

XO Communications – (Contract: Paladin Consulting) Plano, TX 2/2010 – 4/2010

Enterprise Architect Business Analyst

•Provided Business analysis and Requirements management related to Enterprise applications and Service Oriented Architectures (SOA) with specific experience related to Front & Backend Telecom OSS (Operation Support Systems).Participate with business architects and analysts in identifying and defining business requirements .Evaluated information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and distinguished user requests. Creation of all report analysis using Telelogic System Architect & DOORS .Assisted with the development of the organization’s requirements engineering policies, procedures, tools. Provided creative thinking beyond the boundaries of existing industry practices and client mindsets. Facilitate effective team interaction. Knowledge of interface methodologies (point to point, API’s). Demonstrated skill in JAVA, SQL, and HTML. Understanding of SFTP, PGP, and secure data transfer methods IT Environment: UNIX, Oracle, PL/SQL, SQL

Experis

American Movil -Puerto Rico Telephone & Claro Wireless-SIF- 08/2009-7/2010

•Front end – Backend, OSS /BSS Transformation Consulting Manager

•Lead the Solution Design team for the SIF project. This was the Billing implementation for Amdocs Ensemble Billing system for the Wireline and Wireless integration onto one platform for BSS and OSS. Systems used –WISDOM (wholesale, PSR and retail)OSADIA (homegrown ordering system),DPI Blling,Arbor,ADA,F2F,M6(TBS), AAIS, AWAS, ATAS, CIDS, STAR(Siebel)Ensemble Billing Suite,

•Singl.eview/Saville Billing system, CPS,IPTV/DTH, and FACTS and ecommerce websites for online Seibel CRM, CSG –Convergys Billing, Order and Change Management and Provisioning. Performed root cause analysis of problems identified as being adverse to quality for activities/processes used to implement QA/ Testing program processes. Management of the vendor during the implementation.

•Actively lead the technical leadership team that manages the overall end to end implementation of OSS/BSS for system integration and COTS product customization deployment. Extensive experience with E2E Solutions that includes Impact assessment. Experience of imparting product training to clients, customers, developers, system implementers, QA professionals and end users on Amdocs Cramer 6.0 Modules worked on: Resource Manager, Inventory Manager Service Catalog. Proficient in courseware/ training material development based on client requirement by referring HLDs, DLDs, SRS and CR, product documents. Accomplished Business Process Framework (eTOM) Developed end to end solutions with business client, based on Agile methodology, project and executive communications, project management, training, risk and issue management. Load balance multiple projects.

•Provisioning. Performed root cause analysis of problems identified as being adverse to quality for activities/processes used to implement QA/ Testing program processes. Management of the vendor during the implementation. Actively lead the technical leadership team that manages the overall end to end implementation of OSS/BSS for system integration and COTS product customization deployment. Extensive experience with E2E Solutions that includes Impact assessment. Experience of imparting product training to clients, customers, developers, system implementers, QA professionals and end users on Amdocs Cramer 6.0 Modules worked on: Resource Manager, Inventory Manager Service Catalog. Proficient in courseware/ training material development based on client requirement by referring HLDs, DLDs, SRS and CR, product documents. Accomplished Business Process Framework (eTOM) Developed end to end solutions with business client, based on agile methodology, project and executive communications, project management, training, risk and issue management. Load balance multiple projects.

Brinker International – Modis Dallas, TX 07/2009 – 11/2009

•Business Data Analyst

Business Analyst liaison between Sr. Vice Presidents, Learning Management Team, Area Directors, Managers and SABA Development Team. Extensive knowledge and experience on how the SABA LMS is used as the interface for running, scheduling, and delivering reports.

•Conducted requirements sessions to discuss and gather dB & reporting requirements for Crystal and SABA

•QA of SABA data tables, QA/ Testing of Crystal data tables and QA Testing for data integrity and data reporting

•Writing queries against our clients Oracle database using SQL tools (TOAD, SQL Plus, etc). IT Environment: SABA, Oracle, PL/SQL, SQL, Business Objects, Crystal 2008

CapGemini Irving, TX 12/2007 - 10/2008

•Business Consultant– Service Management Group – Projects & Transitions

Delivery of Service Support projects in the Service Delivery organization for Capgemini Americas Outsourcing (AOS) supporting multiple clients. Review and analyze the various components of Business Processes & work flow to develop GAP Analysis. Review analysis to identify the appropriate Business Process Improvements. Analysis consisted of comparisons of the “costs” to implement Business Process Improvements. Analysis of workflow management and efficiency including prioritization and backlog management processes. Responsible for taking analysis data developing sales presentations and unit costs for executive / client KPI/ROI reporting, project metrics. Present comparative cost analysis of business unit performance/costs metrics and drivers against comparable industry standards and best practices. Prepared budgets, monthly forecasts and month end Business Unit reporting and ROI. Project Management of both internal initiatives designed to improve Capgemini’s Outsourcing performance as well as client-sponsored, client facing initiatives to identify and remediate existing service challenges. Training schedules, milestone definition, project scheduling, communication planning.

•Technical Documentation of new process development, CAB calls (Change Approval – Change Control Board). Work across SMG (Service Management Group) to track & complete RCA’s & service improvements. Worked across Global & Regional Capgemini Network Management & OSS Groups to develop and write technical documentation on Global CAB process, improve OSS performance from once an RCA or new order was submitted to fulfillment and client acceptance. Created project schedule (based on SDLC), Rational Rose utilized for OOA and swim lane creation with Visio process flow. Work with Problem / Incident / Change Management Team Managers to resolve Network outages and Service Level issues cause by Change Events or Major Incidents. Communicate/influence different parties such as MIRT (Major Incident Response Team) and client/partners to commit and fulfill contractual Service Level Agreements (SLA’s).

•Technical writing of reporting, data, dB configuration for Digital Fuel ETL Tool, Network / Server performance and configuration requirements. Responsible for solving customer request cases and progress reporting queries via PL/SQL. Creation of context diagrams, Use Cases and utilized data models for OOA using Rational Rose and Visio. Technical Documentation of “As-is” and “To-be” Service Management Processes for existing AOS Accounts. Documentation of RCA’s (Request for Corrective Actions)

•Applied commonly recognized PMBOK and ITIL concepts within their field of expertise. Provide GAP analysis during transition and transformation phases of AOS Accounts. IT Environment: Oracle, PL/SQL, SQL, Excel Report Writer, Digital Fuel (ETL Tool)

NOKIA Siemens Networks – Irving, TX 7/2004 – 12/2007

Global PMO Business Analyst

•Delivery of client carrier network projects in the agreed time schedule, within agreed costs and fulfils specified quality requirements and customer satisfaction. Performed day-to-day analysis to meet NET CMO NAM PM Process & Tools Service Management US departmental/ client project objectives. Worked with project teams / partners to gain “Buy in” to Web Tools to fulfill the project requirements.

•Planned and executed technical tasks requiring Nokia IPM (Integrated Project Management) Web Tools & Business Objects Reporting solution. Led remote and on-site requirement sessions to develop Business Objects reporting solutions. Wrote, maintained, supported reports using TOAD & PL/SQL on an Oracle dB. Designed Bus Objects Universes and setup user accounts and published reports via WEBI. Conducted client/end-user training sessions on Nokia Web Tools for project tracking and KPI reporting. Administrator of IPM, CITRIX, and Documentum Web document management tool for Technical Documentation storage. Planed and performed technical activities to service the customer and bring expertise to customer site on as needed basis. Correctly set operational SLA with customer. Gain understanding of client’s business, production and testing requirements, critical dates, and impacts to provide accurate solution. Created Use Cases, requirements gathering and technical documentation for User experience and Agile development of EPM applications and Nokia IPM Web Tools for progress & time tracking. Worked with OSS to integrate New/Change order of Carrier Network components from request phase to delivery, testing & production. Responsible for Nokia IPM (Integrated Project Management) Web Tools & Business Objects Quality Assurance, Testing and data integrity for regional and global clients/project teams.

•Identified and solved technical problems. Support areas by participating in emergency and on 24/7 duty for international collaboration. Utilized Remedy tool to track & monitor QA issues, problem and change requests according to established Change Management process. Development of IPM process adherence of PM templates and standard approval documents. Lead Testing of End User Web Application and portal updates/enhancements. Utilized Agile, PMBOK and ITIL v3 methodologies, processes and procedures.

•Business Analyst liaison between Project Management and Networking and Transmission Planning Department. Conduct JAR sessions with NTP to discuss reporting requirements for network site data for NTP audits Lead NTP (Network Planning) efforts to complete needed RF & BSC updates for ATT 15K site EDGE network. Complete understanding of BSC /BTS/ TRX parameters and software requirements for Enhanced Data Rates GSM implementation. Worked on GPS/RF CATS functionality for the EDGE network. IT Environment: SAP, Oracle, PL/SQL, SQL, Business Objects 6.5 Designer / Supervisor, MS Access, GSM, BSC, BTS, TRX parameter and software, 3G System, WCDMA, WiMax, BMC Remedy, CITRIX

SBC 10/2003 - 05/2004

Implementation Manager

Provide LD Tier2 Usage production job and process support for Error Management, Message Processing, Managed support effort/tasks for ATT Implementation and Amdocs Support Teams.

•Research files and re-reprocesses DAT files in UNIX to ensure files process successfully Run PL/SQL and Korn .ksh (shell) scripts to provide production support for Bill Cycle production. Used CCMI and ran Business Objects queries to balance Audit and Control reports from external departments. Wrote PL/SQL queries to research LD usage issues and pull ad-hoc data from UNIX tables. Verified Toll rates based on CCMI standards. Implemented training course for new recruits-speeding profitability.

•Monitor Long Distance production job files and scripts in UNIX / Oracle 8i environment. Executed queries in CITRIX / Business Objects / Vista to extract data and produce a prep cycle for Quality Assurance Testing Auditing. Lead support & resolution efforts for Tier 2 support Teams. Completed and followed up on all assignments, project plan tasks and clarification of requirements. Gathered and documented requirements, Business Process definitions with functional business and Amdocs Support Teams. Responsible for delivery of enhancements & updated software releases from the Amdocs support Team on the Amdocs Telegence Billing software. Worked with OSS to resolve Quality Assurance issues, software updates and enhancements for Amdocs quote to cash CRM Billing software. Conducted needs assessments and requirements gathering sessions to better understand the user needs and translate them into meaningful functional/technical requirements. Led JAR sessions to create technical documentation, gather & communicate requirements for the Lightspeed Project initiative to enhance the OSS for ATT & Cingular. Developed risk management plan & risk documentation. Point of contact & handled escalation to Amdocs of any Telegence/Ensemble Quality Assurance issues. Analysis of any issues during Ensemble upgrades and escalations. Document and track Quality Assurance, exception and format issues in Telegence /Ensemble{MPS,CSM, BILLING, and FORMATER} Led Implementation project efforts through the implementation of Ensemble billing & Telegence message processing enhancement releases IT Environment: UNIX, Oracle 8i, PL/SQL, Business Objects, Toad, .ksh scripts, Telegence Ensemble

Sage Telecom 06/2003 - 09/2003

Sr. Business Analyst

Direct report to Revenue Recovery Department Director for Telecom CLEC re-seller. Primary functions were development of staff business processes, SDLC for Collect billing software.Created MS Project Plan and budget for "Collect!" SDLC. Created Visio work flow and technical documentation for business processes and procedures. Developed Department/Project budget On site in Victoria B.C. Canada to work with “Collect!” developers to create a custom software solution for Sage Telecom Conduct JAR sessions with Revenue Recovery Director to discuss reporting requirements. Delivered requirements to developers to create daily, monthly and status reports for Revenue Recovery management. Liaison with Sage IT Application Team to implement "Collect!" collections software solution. Created "canned" queries in SQL 2000 Server environment for Ad-hoc data pulls. Trained Revenue Recovery Team on “Collect!” GUI Interface and reporting solution. Analysis of revenue generation process billing, time and materials.IT Environment: MS Project 2000, SQL 2000, SDLC, Visio, Collect!

EVERCOM TELECOM 01/2003 - 05/2003

Revenue Assurance Manager

•Developed Revenue Recovery process and billing software data integrity, quality assurance for correctional facilities telecommunications provider. Conduct JAR sessions with Department Directors to discuss reporting requirements. Developed status reports for Revenue Recovery management. Wrote Business Process Improvements for Strategic Assets Department Revenue Assurance Team. Created technical documentation and Visio work flow for business processes. Deliverables include use cases and models, system requirements specifications, functional specifications, non-functional specifications. Developed and implemented new processes around managing requirements. Worked with other technical and business teams to ensure that expectations are met and our specifications are meeting their needs. Served as the central focal point into the IT organization for all requirements including new functionality or enhancements to current systems for specific projects and programs. Ensuring all requirements/specifications have been captured from all the various business stakeholders and CCMI standards.

Citizens Comms./Frontier Comms. 12/1997 - 04/2002

SR Billing Manager

•Special Billing Project Manager for Single View Convergent Billing Platform Implementation. Scope included developing Billing Platform Customer Structure work flow, created technical documentation, test forms/scripts, lead User Acceptance Testing efforts, and Single Event Toll rating training sessions. Gathered requirements for the Single event Tables structure, reporting catalog, User Interface (GUI

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